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Opinions THOMPSON MADRID Madrid
Members' reviews on THOMPSON MADRID
4.2/5
22 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
THOMPSON MADRID
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What an awesome perk for a hotel - something I’ve never had before!
There are some things they still need to work out:
Most importantly, bar service is absolutely terrible. It is as if the staff are there to just hang around or clean dishes. I went on multiple occasions and service was dreadful each time. This seems consistent with other reviews. I once left and went to the Four Seasons after getting so frustrated (where service is fabulous even for non guests!).
Construction site outside so cars can’t pull up. Easy fix is to have porters receive check in’s. Instead I had to wheel my luggage up in the rain not only at my arrival but also again at my departure - not a good look!
Noise - I faced the courtyard and you can hear absolutely nothing outside which is lovely. Unfortunately you’ll hear every step and whisper in the hallway, every door slam, and they were also doing maintenance (on a Fri/Sat) directly above me during my stay. So relaxing in the gorgeous room was quite hard.
With all of this said I’d still go with 4-4.5 stars because I see lots of potential. The bar situation which again was beyond horrible brings me to 3. Replace the bar staff and you’re on to something with a few kinks to work out.
First time I used Thompson hotel, and they refused my complimentary upgrade saying not available, I went on their website and say they had next category rooms available so they purposely lied to me to keep me in the normal room I booked
Had I known they would cheat me like this I would’ve not booked there and stayed elsewhere
Apart from that the staff was 10/10 and location is great, breakfast service very slow, and major construction going on outside so hard for taxi drivers to find you.
Un gran equipo al frente, en especial queremos agradecer el trato y la atención y recomendaciones de Sandra (concierge) que se desvivió por nosotros y también de Mario en recepción. Ganas de repetir y de encontrarnos de nuevo con vosotr@s.
Volveremos pronto!!
This is a bad 4 star hotel at best.
La cenas en el restaurante Omar, fue excelente la comida y la atención son súper amables y educados.
La habitación 602 cómoda y bonita, estuvieron atentos a la limpieza, orden, súper detallistas todo el tiempo.
Los recomiendo a ojos cerrados, y claro que regresaríamos.