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Opinions IBIS STYLES EL PRADO Madrid
Members' reviews on IBIS STYLES EL PRADO
4.1/5
12 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
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Location: centrally located, and safe to walk around at night. Many restaurants to try nearby.
Room: clean and comfortable. However the shower had pretty serious mildew ( which I took a picture of and showed to the hotel manager. Her response was that the hotel was/is planning to do through/ deep cleaning in the near future???)
Breakfast:
- unless you have already included it when you made you booked your room reservation, it will cost you 15 Euros per person.
- good variety of food & drink items to choose from
- service: there was only one person taking care of signing in the guests, replenishing the items and clearing the tables. This resulted in running out of some of the items, having some cold waffles left on the serving tray...
One issue: the safe in the room would not open after setting up the pass-code and locking it. The front desk could not open the safe by resetting the pass-code, and ended up opening the lock by removing it from the safe. Additionally, we were told that the would have their handy-man fix the safe the following Monday, and offered us to use the safe at the front-desk (which we declined).
Then the day we had to leave there was a procession because of Holy Week, and all the road were closed and the UBER couldn't get to us. They help us so much and they were there at every moment helping us making sure we wouldn't miss our flight.
I have traveled all over Europe and have stayed in many hotels, but I must say that all of the receptionists were amazing, sweet, helpful, kind and they went out of their way to help. THANK YOU THANK YOU THANK YOU for making our stay so at ease and peaceful.