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Back to plant data sheet HOTEL INTUR PALACIO SAN MARTÍN

Opinions HOTEL INTUR PALACIO SAN MARTÍN Madrid

Members' reviews on HOTEL INTUR PALACIO SAN MARTÍN

4.3/5

18 reviews

Value for money

Location

Cleanliness

Setting / ambience

Service

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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

Jose V.

Visited in april 2024

Central location.

Christopher A.

Visited in april 2024

Disappointed is the word that comes to mind. We were wrapping up a month in Spain and thought we would stay here. However, the woman checking us in was not friendly or welcoming which set a poor tone after a month of great experiences. She put us in a room overlooking the lobby which is attached to the restaurant which also serves the public in the adjacent plaza. There was music until after midnight each night due to the restaurant. It was very difficult to sleep which really put a damper on our four days there. However, in spite of our poor experience it is a nice hotel which is centrally located. The housekeeping staff is great. If you go, ask for a quiet room away from the lobby, plaza and street

Valerie R.

Visited in april 2024

I recently booked three colleagues into the Intelier Palacio San Martin for a week long stay. They reported that the location was excellent and the staff super helpful. The Mayor of Madrid got married on the day that they were due to depart and half the city was locked down, resulting in our scheduled chauffeur being unable to reach the hotel. The hotel staff managed to wrangle a taxi in the mayhem and the party made it to the airport just in time for their flight. A big thank you to the front office staff for being excellent at their jobs!

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Susana C.

Visited in march 2024

Es la segunda que voy porque me encanta el trato tan profesional que te dan la ubicación en pleno centro de Madrid y el hotel super limpio bien cuidado.
Los desayunos muy completos con sus trabajos que están muy atentos.
Un hotel al que volveré una tercera vez.
Lo recomiendo totalmente.

Alfonso D.

Visited in march 2024

El hotel en líneas generales es excepcional. Las habitaciones muy amplias y cómodas, la ubicación inmejorable y el precio (si consigues una de las habitaciones económicas de planta baja, las cuales son prácticamente iguales a las estándar y por eso estan muy demandadas) es muy bueno.

Solo 2 detalles reseñables me impiden darle la 5a estrella (al menos a la habitación que nos tocó)

- La ducha tiene muy poca presión y de tanto en tanto salen rafagas de agua fría, lo cual en esta época del año no es muy agradable.

- El Chromecast conectado a la TV se activa aleatoriamente sin tocar nada, lo que interrumpe el visionado de la misma y, lo que es peor, hace que se encienda sola en mitad de la noche. Nos tocó quitar el enchufe para poder dormir.

Quitando esto, nos volveríamos a alojar aquí sin dudarlo si volviéramos a Madrid.

Jill K.

Visited in march 2024

Very comfortable bed, in fact so much so I overslept and napped way too much. Kind staff allowed me to check in at 7am after an overnight flight.

I. D.

Visited in march 2024

Mieszkałem w tym hotelu trzykrotnie. Przede wszystkim bardzo dobra lokalizacja. Pokoje czyste i zadbane. Śniadanie hotelowe typowe, chociaż w porównaniu do pierwszego pobytu kilka lat temu chyba mniej różnorodne. Generalnie ok

C A.

Visited in march 2024

Best hotel stay I have had in Europe for the price point. Spotless. Beautiful and spacious room. Beautiful updated bathrooms

Monica L.

Visited in march 2024

Hotel con mucho encanto, habitanciones amplias( me alojé en una triple),limpias y muy bien insonorizadas ya que el hotel esté en un zona céntrica con mucho paso y el descanso fue perfecto.
El personal más de lo mismo, educado, simpático y atento.
El checkout es a la 12 y se agradece y además cuentan con guarda maletas, con lo que no tienes que estar transitando por la ciudad con ellas hasta la marcha definitiva.

Thomas P.

Visited in february 2024

Dejaron un plato con comida en el suelo en el pasillo del hotel durante más de 8 horas y lo único que dijo el personal que encontraron fue que no era culpa suya. Profesionalidad 0. No merece ni tres estrellas.

Gonhi

Visited in february 2024

위치가 굉장히 좋아요!
솔광장, 그란비아거리, 마요르광장, 알무데나 대성당 등 웬만한곳에서 도보로 충분히 다닙니다.
마드리드 시청 부근까지도 걸어서 다녀왔어요.
숙소 컨디션도 깨끗하고 좋아요.
수압도 좋고 뜨신물 무지 잘나와요!!
직원분들도 친절하십니다.
잘 선택한 것 같네요 ㅎㅎ

ANTONIO D.

Visited in february 2024

Ottimo hotel in centro e in zona tranquilla. La poca attenzione alla manutenzione delle camere è purtroppo incompatibile con un 4 stelle

Gabi P.

Visited in february 2024

una experiemcia maravillosa, el lugar ideal, mejor imposible, todo bien, volveriamos siempre

nguyễn g.

Visited in february 2024

Buen ubicación, buen servicio y buen precio

Jomanah K.

Visited in february 2024

Great location in Madrid and comfortable place ???????? I was waiting at the lobby the staff are friendly special thanks for the staff Manuel and Huda ????????

Adrian H.

Visited in february 2024

La habitación tenía algún problema con el aire/ calefacción. Hacía mucho ruido. Avisé el primer día, pero no pudieron solucionarlo, la segunda noche hizo más ruido.
El desayuno perfecto, el personal del desayuno muy amable y servicial.

Ji C.

Visited in february 2024

located walking distance to everything that we enjoyed our stay.
Staff was helpful when my husband left his phone at the restaurant and needed to let them know we were going back to pick it up.
Room was smaller than I thought, that I thought I booked a boutique style hotel. Still, everything was good.
Liked restroom, shower, etc. It has restroom door & mini fridge with drinks & snack which I think you pay if you consume it. We didn't eat it.
Didn't notice noise level (sometimes we were out for most of the day or slept in afternoon), lobby is pretty & worth having photo moments.
Only downside/modification I would suggest is the temperature of water. It was either steaming hot or cold, never mix. Water temp constantly switched from hot hot to cold when running despite you putting a facet in the middle of hot and cold.
There is an elevator & ac worked fine.
Housekeeping service every day.
A breakfast buffet is available for purchase, 22 euro. We didn't.
We got there 1-2 hr before check in time but they were able to check us in.
We had Double Room with Matrimonial Bed.
Shampoo and body wash available in shower. Other things (comb, tissues, dental kit, etc) are available for use & come in travel packages.

a b.

Visited in january 2024

einmal und bie wieder sorry das ist für mich kein vier sterne hotel denn das standartzimmer mit blick auf den innenhof der keiner war war nicht mal zwei sterne wert die möbel und das bad sehr in die jahre gekommen das fenster undicht die klima läuft aber so laut dass es nicht zum überhören war inkl klopfzeichen das personal nicht freundlich und unkompetet das frühstück war mehr eine konditorei die wurst dick geschnitten auch nicht jeder sein geschmack für uns hat nur die lage überzeugt werden das hotel aber nicht mehr besuchen