Opinions SINA BERNINI BRISTOL Rome

Bardzo polecam. Świetny wypoczynek i bardzo miła oraz pomocna obsługa hotelowa.

Tutto meraviglioso ed eccellente

地點位置佳。房間很大，算舒適。但可能是由於萬豪收購回來的，他們的前台服務和平時住的萬豪酒店不太一樣，還是因為太忙了？我沒有特別感受到作為會員被welcome loyalty，我覺得可以改進。不過，有些員工還是挺不錯的，樓頂餐廳早餐serve我們的男士，在酒店為我們指路、打招呼的清潔人員、有一位有一點點年紀的禮賓叔叔。

Definitely had a great time at the Hotel, it is located in the heart of the City, approximately 5 min. walk from the Trevi fountain. The hotel staff was extremely kind and polite, the room was really clean and always tidy. We have got some little presents from the hotel as well. We got the biggest room of the hotel, the view from our room was brilliant. The only problem I had, that we couldn’t connect to the Wi-fi… ???? But we used our mobile-internet. Unfortunately we were there only for the Easter holiday, so for 4 days and that was not enough time to see the whole city and squeeze some wellness moments into our programme, so we did not try the wellness unit of the hotel. For breakfast we could choose from a very wild selection. The panettone was the best. Overall it was the best time we could have spent in Rome.

The overall experience was somewhat satisfactory, but it did not meet expectations. The room's door was quite noisy, resulting in frequent disturbances resembling door slams. Additionally, the "Do Not Disturb" light did not effectively ensure privacy, as some housekeepers still knocked and inquired about entering for turnover purposes.

Awesome place with spacious and very clean rooms, right in the center of Rome. 5-10 minutes walking distance to most of the top attractions. Hotel staff was also great and they went above and beyond to make our stay more comfortable

Hotel s historií na perfektním místě a příjemným personálem, kde jsme díky personálu strávili náš první báječný prodloužený víkendv Římě

Pokoje připraveny již v cca 13h., ale my si ráno nechali zavazadla na recepci a vyrazili do města. Při příchodu odpoledne již na nás zavazadla čekala na spojených pokojich Trevi suite a Tritone suite.

Ano získali jsme celé báječné prezidentské apartmá ( moc děkujeme za upgrade) s výhledem na město (je vidět i Pantheon a Bazilika Svatého Petra ve Vatikánu...). 2x Prosecco a misy ovoce na uvítanou... Pozdní check-out v 16:00 Detaily, které dělají hodně, ale jako hosta velmi potěší.

Apartmá prostorná, vkusně a prakticky zařízené, úžasná terasa, výřivka na trase... Večer terasa osvětlená.

Snídaně v restauraci bohaté a chutné.

Minus:

Někomu může vadit, že odhlučnění pokojů není moc dobré, jak z venku, tak z vnitřních prostor hotelu. Osobně nevadilo.

Údržba pokojů ...drobnosti typu tekoucí voda ve vaně, blikající světlo ve sprše, netěsnící zavřené okno v ložnici...

Celková spokojenost s hotelem a mohu ho jen doporučit.

Best hotel in Rome!

The service and location are amazing. It is extremely clean and smells great.

The front desk and concierge went above and beyond.

I had an incident with my cellphone and they helped me to solved the situation.

Thank you again!

Just stayed here and must say that this hotel is a … Perfectly located 5 Star Hotel!
Sina Bernini Bristol is in the best area that is slightly away from the big crowds but only a 10 minute walk to the busier area.
There is plenty of shops and restaurants immediately out the front door too!
The underground is literally 10 steps away in case you need to get to Rome Termini Train Station or further to Rome Airport! The hotel is really in a excellent location for sight seeing and getting in and out of Rome! Breakfast was good, especially the coffee! Rome is a great city to walk and from this hotel, you have so much in a short distance, easily walkable!
The rooftop restaurant gives a beautiful view too!

The service of each staff is consistent and they go out of the way to help.

Location is prime walking distance to historical sites.

Clean spacious rooms.

Only downside is the walls are so thin you can hear everything from the room next door and doors keep on slamming! They should invest in door stops otherwise it is very hard to sleep.

Apart from that everything is great.

My son, wife and I stayed at the Sina Bernini for 5 nights. This hotel is excellent in every way. Service was impeccable (especially Eleanora in the bar) she actually treated us like friends, not just “another customer”. Room service was daily and without fail. Room was very clean and modern. The hotel is very close to all the major attractions. We enjoyed just walking and exploring the wonderful city of Rome. We were warmly welcomed back each night by front doorman (Marco & Mario). When we come back to Rome, this will be where we chose to stay. 5 star….thank you for great memories!

We had one night here in February. The room was fine. Not 5 star, but fine. The hotel is in a brilliant area for the Trevi fountain and Via Vittoria Veneto. It also has a gorgeous rooftop terrace with fabulous views. The breakfast was plentiful and varied.

Upon checkout we went to an event out of the city. On arrival at the new hotel, we realised we had stupidly left both our phone chargers plugged into the wall next to the bed in the room at the Sina Bernini. We called and eventually got through (after a long time of trying!) We explained where we’d left them and that we were returning to the city in the morning to collect them. We were assured they’d be waiting for us at the front desk “if they had been found”.
I’m sure by now you know where this is going - apparently “they weren’t there”. Which roughly translates to any language as “our cleaners have decided to pocket them”.
Not what you expect from a 5 star hotel.
Yes it was our silly fault for leaving them, but phone chargers?! Really?!?

So no, we won’t be returning and we don’t recommend. We stayed elsewhere for our next two nights and what a choice that was! No rooftop restaurant, but fabulous individually styled rooms, bigger, fluffier towels and robes and a homely feel. All things the Sina Bernini Bristol could benefit from.

Not worth the price or points to stay here. We enjoyed the location but that was about it. Brought our bags in early the day of check in and was told we would get a notification through the Bonvoy app when our room was ready. 5pm rolled around still no notification, eventually just went back to the hotel and they assigned a room. Once we got into our room it was incredibly small and I was quite disappointed I didn’t get an upgraded room as a Titanium Elite member. We frequented a bar with a view of the hotel nightly and the terraces were never occupied- not the end of the world as we didn’t spend a ton of time in the room but would have been nice seeing my status and being on our anniversary trip. The breakfast was ok but the exact same every day (looking back I should have taken the points over the breakfast). One of the things we were excited about was the rooftop bar and we were given a free drink at check in. We went up to the bar on our 2nd night only to be told the bar is closed and we could sit at the one in the lobby.

Our room had NO air all week. Thankfully I booked a balcony room so we ended up sleeping with our balcony doors open every night to get some cool air. The bathroom left a lot to desire. The shower knobs were falling out of the wall and there was mold all over the windows in the bathroom. I’m assuming our room was next to a service room because literally every morning and every night leaving and returning to the room we had the staff cleaning carts right outside our door. I stay in a Marriott every week and had really high hopes for this place on our anniversary trip but sadly this property was a major let down.

My room was not ready by 3pm, despite being told it would be. Power was unavailable (you have to insert your room key in a slot, which is normal, but for some reason power is also controlled centrally). I had to call multiple times during my stay to get the issue resolved. Towels smell like vinegar (every day). Front desk takes a very long time to answer the phone (I waited 30 minutes, at least twice. When I called from outside the hotel, I waited for over 45 minutes and nobody answered so I gave up). Bathroom had no shower gel for 2 days.

Service is clearly lacking in this hotel. For a rate above $300 per night, you’d expect these basic things to be working.

Breakfast was ok, the buffet was varied but nothing outstanding.

The room was ok, clean and modern. The bathroom was simple, a few mold spots in the shower.

This is my second stay at a Sina hotel (last one was in Milano). I may skip this chain next time I’m in Italy, as I continue to be disappointed.

雖然是五星飯店，但連通房的隔音能力實在令人疑惑。好在反應後之後有更換房間。

I am not a review person, but I have to go out of my way when I see something that needs to be highlighted.

The positive is the reception very great people specially Danilo (even though he is new. He is a great person and very helpful)

I was going to put 3 stars for the room quality, but then I realized this is a “five star” hotel. I put my review to a two star. The rooms here leave a lot be desired. It is a very normal hotel room if you have A/C in your room (apparently a five star hotel cannot have that in all its rooms)

Apparently one half of the hotel rooms have an old A/C unit that only handles heating. This is what the staff told me. I had to have a very small fan brought into my room

Long story short, the location is definitely great, but you can save yourself a lot of money by getting something else near by. Not worth your hard earned money…

La terrazza panoramica merita tanto, anche il personale molto cortese, sorridente e paziente, disponibilissimo.

Everything is exquisite. It is truly a 5-star experience. The price is reflective of the service and class you can expect from this hotel. The staff is incredible and sophisticated in every sense.

We stayed the night before going home. We got upgraded room since we had Marriott Bonvoy status, and the room was fantastic. A bathtub in the room! Modern, clean, spacious room.
The location was great and staff were friendly and professional. The rooftop bar has a lovely view of Rome.

They switched off room lights right before ten mins of our check out.
I had two kids, but this has never happened with me anywhere else. It was kind of strange as I did requested them to switch on the lights but the never did. Rest of the things were top notch

Excellent ????????

One of the best hotels i stayed in, all staff were helpful and friendly. The location of the hotel is perfect, it's between 2-3 most popular Rome sights. Highly recommended to choose this hotel.