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Opinions DREAM HOTEL Miami
Members' reviews on DREAM HOTEL
3.4/5
14 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
The room is small, the mini fridge didn't work and overall it felt like they put minimal effort to keeping things updated in the room or the hotel.
I would have provided a 4 or 5 star however the front desk staff were incredibly negligent. When I mentioned the fridge was broken they didn't care or apologize. The worst part was the noise, I complained about the noise and they said they would send security to deal with it. 45 minutes later they didn't deal with the noise issue, I had to call 3 times and meet the security guard personally to have this dealt with. The noise was happening at 2AM, this should be the time of day a person can get some sleep.
The front desk lady who worked overnight on wednesday 3/13 didn't care at all about how bad our experience was, she offered no apology and I don't think she even contacted security when I first complained about noise.
If you want to get sleep, try another hotel further north.
People who complain about the noise need to reevaluate where they are vacationing, even with it being spring break the noise was minimal.
Heureusement que Sasha est là pour donner un peu de convivialité et de bonne humeur et faire passer le comportement plus que inacceptable de ce « manager ».
I'm grateful it was near the beach, since the pool is more like an overgrown bathtub.
I like the front patio. The showers were nice. I think the cleaning people were the nicest. Front desk people were hit or miss.
I was annoyed that the toilet in my first room was broken. When the maintenance guy came to fix it, it was such a shoddy job, that within 15 minutes it was broken again.
They tried to bring in another maintenance guy (more competent I guess), but we were already packing up to go to a new room.
It wasn't a very pro-active staff. You needed to ask for stuff they promised you, it wasn't just given.
Coffee was only out from 7:30-9 AM. They just seemed like they did a lot on the cheap, and a lot of the staff had an attitude like they didn't want to be working there.
It's a shame too, as it could be so much better.