EDEN ROC HOTEL

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I believe there could be some improvements to be made at this place, however, I am going to stand with a 5-star rating simply because we had a magnificent experience here. The staff was professional and courteous, and we did have housekeeping frequently stop to service our room throughout our 4-night stay. And let's not forget about the breathtaking view!! We stayed in the junior oceanfront suite. FANTASTIC VIEWS.
I have some feedback regarding a few things that were not the best:
1. The pools close at 6pm. This is disappointing. As expensive at this hotel is, guests should have the ability to explore the pool at a MUCH later time, even after dark. I was very disappointed to hear the pools closed this early.
2. I really wish the Ocean Social Restaurant was not affiliated with this hotel. We paid for continental breakfast and was forced to eat at this on-site restaurant that we had a terrible experience at almost every day that we went. From the service, to the quality of food, to the pricing, my husband and I have to give the Ocean Social a below 1-star rating. See my separate review for that. However, for breakfast options, we had no other options to explore because we already pre-paid for the breakfast package and the Eden Roc Hotel uses the Ocean Social for their guests to eat at. Plus, even with the pre-paid breakfast options, they only limit your breakfast choices to THREE options to choose from, and of course, they are the CHEAPEST things on the menu! Horrible experience at this restaurant.
3. I think it is a bit ridiculous to hold $200 deposit PER night. I understand the purpose for deposits and how it protects the hotel, however, as tourists coming from Ohio, spending an additional $800 for deposits including the $2150 total for the 4 nights is a lot.

Overall, the hotel had magnificent views, was very clean, had great staff, and provided us with an excellent experience in Miami. We would definitely recommend and come revisit.

Excelente lugar. Bellas vistas y un servicio de primera

Wow!! What an amazing stay. From the moment we arrived we were greeted by genuine smiles. The front desk team was pleasant, knowable and accommodating. The room was out of this world and the views were to die for but the true star for us from this stay was the Hotel Manager Maria, she really made our staycation special. She was kind, polite and had great attention to detail. Her team went above and beyond during our stay, and I can happily say I will be back again. Thank you to everyone for an amazing stay.

BHBB USA proudly acknowledges Eden Roc and Nobu Hotel as benchmarks of excellence in Miami Beach's customer service landscape. Their renowned restaurants and capacity to host grand events like weddings and conferences highlight their impeccable standards. The dedication of their staff, particularly the concierge, front desk, and valet teams, ensures guests receive top-tier service, making each stay memorable and fostering loyal returns to this iconic destination. As Miami ambassadors, BHBB USA is thrilled to have repeatedly experienced and contributed to the exceptional service at these hotels, solidifying our admiration and anticipation for future collaborations.