Opinions GRAND BEACH HOTEL Miami

Everything is always perfect! My go to hotel when visiting Miami. I love that it's not in the thick of South Beach, it's near the dock where you catch most boats and yachts. I love that there is a private walk way right out into the beach where you will be supplied with beach chairs and towels. It feels like it has it's own private beach separate from the mayhem on south beach. The King ocean front rooms has some of the best sunrise balcony views on Miami Beach (IMO) and an added bonus, the rooms are huge and have two bathrooms so if you are with your partner or friends, it's so perfect.

I often visit this property with day passes to enjoy its great amenities and overall hotel vibe. However, the service is what truly keeps me coming back. Today, as I enjoyed another day pass with a friend, we witnessed one of the kindest and most outstanding acts of service from Ben, one of the beach attendants. We watched him help an older man with a cane who needed assistance walking on the sand get to the water as he firmly held on to Ben’s arm. The older man wanted to put his feet in the water, and Ben walked him to the water to get his feet wet while soaking his own work shoes/sneakers. He did it with so much compassion, kindness, and patience. It looked as if he’d known the older man his whole life. It was both moving and exemplary of what true hospitality and service to others are all about. Please don't let him go unnoticed. Hotel staff like him are one in a dozen these days.

Michael Leggett as the workout trainer was exceptionally great! He had a unique way of challenging my workout while insuring safety of my body. I felt like my motivation to jump start my fitness routine was reenergized and when I got home I continued to work out!

The yoga instructors were also great! Bruno and Shawna were noteworthy instructors !!!!!! I thoroughly enjoyed being able to do a yoga class prior to the more challenging classes with Michael.

O hotel é reformado com móveis velhos.
Mas a localização é boa, em med beach.
O restaurante é bom, mas cobra caro, como qualquer outro hotel da região.

Day 1
Currently vacationing here for my birthday. Broken lock on the door caused me to be locked in the hotel room. Called the front desk waited an additional 20+ minutes for maintenance arrive. Maintenence was unable to enter and used walky talky to inform team. Eventually he had to enter a connecting room to get in and try to unlock our room door.

Unfortunately, had this been an emergency, there’s likely chance it I would have been in grave danger.

Maintenance asked us to call and ask for another room. We called the front desk for another room and the lady answering the phone said we needed to contact the front desk. Told her I thought I was! She then told me to wait while she transferred me to the front desk.

In both hotel rooms there were 3 towels and 0 face cloths. At 10:41pm, still no face cloths.

Photos attached and video of broken room lock attached.

Day 2:
Food was great.
Wait staff for restaurant were very polite. Store staff were very polite.

Towel gut by the pool was not polite. Beach chairs and umbrellas were all taken by 9 am, so we didn’t get to enjoy the beach.

Headed to the pool and the same people that had the beach chairs and umbrellas had their belongings in the chairs by the pool. Most of them left their things there most of the day. I saw most pool chairs unoccupied for hours but had peoples’ things. All while less than 10 ppl were swimming.

Day 3:
There were unexplained charges and a $200 credit on the credit card.
Paid for all but one meal at the restaurant, and some meals were still charged to the room.

Overall, the hotel is gorgeous.
The concierge, store staff and the restaurant staff were really nice.

The manager addressed issues if she was approached, but never followed up on her own. This may explain the level of customer service here.

Most other staff were pretty rude.

Safety, I’ll have to say unsafe due to the broken lock. Can’t stress enough how dangerous that is.

NEVER book here. Horrible people. I got very sick two days prior to flying to Miami for a work trip and they refused to cancel my reservation and charged me a $1,200 penalty for canceling the day before. I had to go to the hospital because I couldn't breathe in. Scumbags.

This was the worst place I have stayed at in years. Could not get clean towels and there we no wash cloths or hand towels in the room. We were not the only guests that made this complaint. Do not expect the adults only pool to be adults only as kids used it often and the hot tub there was luke warm at best. Drinks were good, but food was below average at top market pricing. Had to use one of the towels as a tub stopper, and one of the outside pools has police tape around it like a crime scene. An embarrassment. DO NOT STAY HERE!

My husband and I stayed here a week ago. I was very impressed with the service of the staff/ front desk staff, given our neediness. They were very calm, eager to assist, and accommodating. The restaurant in the hotel was great, with great service.
The location of the hotel was fine. We used Uber or Lyft to get travel to places that were not within walking distance. We brought our own plastic ware and paper towels. We typically don’t expect the hotel to supply it (although it is a nice gesture and service). There was no microwave, and it would be nice to have one in the rooms, but it was not a major issue.
We didn’t have any major complaints about our room. Our room was clean, and it was spacious. The only recommendations that we would suggest for the hotel is to replace room towels and purchase enough towels and wash clothes to prevent customers from having to wait a while for them to be washed. Additionally, it is suggested that pool towels are replaced because many of them were dingy. The water pressure between the two restrooms inside of the room should be addressed, and to develop a maintenance program to recaulk bathroom vanities etc. If these minor issues are resolved, then it would be perfect!
In general, our stay was awesome, and I want to thank the hard working staff at the desk and cleaning staff for helping to make our trip a great one. I will return.

I strongly recommend to not go to this hotel. They say hotel is 4 star but the rooms are of less than of a 3-star hotel. None of the staff I encountered are friendly or can speak fluent english except for 1. Supervisor Maria, I hate her attitude. Also parking is available on site but you cannot self park you MUST take valet parking.
We booked for a king oceanfront, but we arrived late around 10pm since our flight got delayed and they gave us a room with oceanfront, great! But bathroom was a so small with a sink of size of your hand with no vanity around. All toiletries are placed outside bathroom, on a small table. Trust me, forget about a quick face wash, u can't even brush ir teeth in that sink without hitting your head. On top of it, AC vents are leaking water on both sides of roof rim. We asked at front desk and that was the only front desk person who understood, spoke nice and in English, let me know that I was mistaken that we were allocated an ambassador suite which was not generally given to any guests.However they are full and no other oceanfront are available and asked us to check back in the morning. He will also leave a note for manager to provide a discount for inconvenience caused.
We called next day morning and it was the most worst experience from here until end of our stay. I called front desk and they say that they will check availability and get back but never called back. I waited 30mins and called, they say room service is cleaning so they will call back once they are done. I asked how long and said she will check and callback but never called. I lost my patience but tried to polite for their rude behavior and called, this time a gentleman picked up. I said that it is my birthday today and we have reservations that we need to go to, so please tell me how long. He said that I can leave my luggage in current room and their service can shift once new room is ready. I agreed to that and went down to drop keys. Oh ya, I had to repeat my story for thr forth time and she wouldn't even listen to what I was trying to say and just text on her phone and after that the lady at front desk says that I cannot leave and I must be there to shift my luggage. I repeated that I spoke with gentleman on phone and he provided this arrangement. I also tried to show her pictures on my phone but she doesn't even care to listen.
Finally I left the keys and went out.
We returned after our day trip and explained the story and asked for new keys, she says that she don't see any notes and it starts again ! She starts texting and then finally I got key after some wait. So I went into new room, my luggage was their and an oceanfront room, great! This room have 2 bathrooms. One exactly same as old one right next to door and second one at center of the room. But they gave us an ADA room. Huh! Obviously the second shower do not have nieche or side holder for your toiletries. And the center AC vent is leaking water, which is right infront of the second bathroom. We were so tired and decided to just manage for rest of the 2 nights since it felt like rather than enjoying our trip, I am into constant arguments which is not how we wanted to spend my birthday.
On checkout day, I went to front desk and asked for a 30min late checkout since we were getting delayed, anyhow we checked in very late. The guy adjusted my checkout and gave me until 11.30 (no addional price mentioned), great ! Now I asked if there is any adjustments put on my room price and he called his supervisor, Maria. She says she remember me, ok great! She says my first day room rent is waived off, oh great and asked if I get credit on my card. She says no and asked what time am I checking out. I said 11.30 and she says that is the complimentary we provided and I waived iff 1 night resort fee of $57, she gives me remaining bill. I tried to speak but she yells at me louder that late checkout is $300 and that is given to me complimentary. I felt awkward to be yelled at infront of all other customers their.I didnt even say about leak in second room.

Foi incrível. Fiquei com medo quando fui reservar o hotel, pois a muitos comentários negativos, porém como alguns amigos meus já haviam ficado e indicaram acabei reservando.
E foi a melhor coisa que fiz, o hotel está reformado e a decoração é encantadora.
O hotel inteiro é bem limpo e meu quarto também foi limpo todos os dias ( eu sou bem chata com limpeza).
A academia é bem completa de aparelhos e tem aulas todas as manhãs de yoga e gap de graça.
Foram dias incríveis.
Super recomendo.
Ele é apenas um pouco cara para quem não ganha em dólar/euro.

Shared the following with “Ivy” supposedly with the front desk. Never head a thing:

Hi Ivy - here are my thoughts.

Upon arrival we pulled into the lane that said "valet" and when I went up to the guy, he said I was in the wrong lane even though he said the sign was in the lane I pulled into. He then asked me to back out the vehicle and pull into the other lane. When I pointed out there was an other car blocking he got annoyed and said "leave it."

Upon entry to the room, there was a pull out sofa that was made up as a bed - super weird like someone was staying there.

There was no wash clothes or hand towels in the room. Had to call for them. Seems like this would be a standard.

I have stayed with the Grand Beach properties numerous times despite not offering any perks for repeat clients. I am now asking myself why given my latest experiences.

Grand Beach Hotel please don’t disappoint me!! I should have read the reviews before booking . My stay is in March & My booking is non-refundable???? . I’m giving you a chance????

Update: there was a bed bug in my bed . Bathrooms are a little outdated

We stayed here last week. Great hotel and location. The biggest disappointment was the 2 bars by the pools advertised to be open. They never were. After 6pm there is nothing to do. South Beach is busy but Miami really locked down the area because of thr spring breakers of years past. If your looking for fun night life this is not the place

I stayed at this hotel twice. The first time I stayed my room was dirty had hair all in the bathroom from previous stays. The balcony was filthy nasty had drink splashed on table & railing. The service is HORRIBLE! Never had wash cloths in the room. When you try to call down to the front desk they barely answer the phone. When you do finally get through & tell them your needs it take them FOREVER to accomplish whatever you asked for. The only reason I stayed for the second time is the location being that it’s on the beach & the food is pretty good. The second time I stayed I had the exact same problems the bathroom had hair on the floors, tub, & sink. Had drink splash marks on the walls. The lock hatch was missing. Me and my husband missed reservations that we made because when we went to take a shower there was NO WASH CLOTHS when I made sure I asked housekeeping to leave some when they cleaned the room. I called the front desk told them I needed towels they said they’ll send someone up right away. 30 mins went by NO WASH CLOTHS. I wasted another 45 calling no answer or when they would answer they’d hang up like they lost signal or something. It took them over an hour to bring wash cloths! Remind you this hotel is pretty penny & for all the money you have to pay service should be way better & the rooms should be cleaned! What’s the point in paying resort fees when the service is TRASH?!!!!!! I WILL NOT BE BACK!! Also valet is NOT included they charge your room every day that you stay there even though valet expects a tip every time they get your car! I REPEAT I WILL NOT BE BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If I could give 0 stars I would because 1 is being generous

Solo fuimos al restaurante que esta muy rico

Have an upcoming stay at this hotel under Gent Gallaj( non refundable) and I’m mortified at the reviews. Truly in shock at the stories and pictures. Adding 5 stars for the time being as I have not yet visited the hotel myself.

Last day check out, breakfast bill had a line item of suggested gratuity of $9.90 ? I have seen where gratuity added line item on checks before, so I deducted the $9.90 of suggested and added my own tip. AT CHECK I NOTICED NOT ONLY DID THEY ADD THERE SUGGESTED TIP, BUT ALSO MY ADDITIONAL TIP. I questioned the bill on check out and showed them a picture of the receipt, and they adjusted accordingly. 12 days later, the added charged was charged to my card. The checkout clerk was very nasty on check out, everything else was nice, but check your bill, place will scam you

I am extremly dissapointed with the service!
I was chraged for drinks in the lobby although I did nto have any!
The worker told me that they will match the signature and transfer back the money as soon as possible. A half a year later I have NOT received the money! I emailed them several times, but they just ignored the email!!!
This is called stealing!

❤️

First I want to start that we have stayed at this hotel around 12 time within the last 4 years.

The grand beach hotel in miami beach has deteriorated.

The rooms are less of a 4 star hotel experience and more like the side of the road motel.

Our room didn't have working hot water. And took about 15 minutes for them to answer the phone and send someone. The sheets had dirt, there were holes in the shower wall from what seemed a tub to shower conversion, the fridge had dirty goo in it. The mirror had a crack. The mini fridge was just dumped in place and on a slant while the cabinetry had cracked wood, one of the hotel elevators have been out of service since Christmas and they manage to clean elevators 12pm when it's most needed, being left with one elevator which than takes about 10mins to travel.up or down unless you want to use the stairs.

We have spoken the the manager Kenner, and he has switched our room. Which had less of the issues mentioned. But here to, the toilet was constantly running water and we had to open the tank to fix the chain to flusher for it to work properly.

The owner or whomever might have some well written rebuttal to this review but ultimately we will no longer be staying at this hotel again until there's a significant overhaul.

Got a different nail tech and she was very good.

This is the second time I have stayed at this property and it is still a fantastic bargain. Off the beaten path but that is a welcome quality of this SoBe hotel. I found this property to be clean, very well staffed, had all the amenities that you would need for your vacation in South Beach. The busy beach boardwalk is welcome too. Very cool lobby sunken bar. And don't forget to try the gelato. Well done!

My husband and I throughly enjoyed our stay here on 3/6 through 3/10. Everyone was so friendly and welcoming. Rooms were beautiful, and the service was amazing. We had the best service beachside and enjoyed food and drinks all day. Thank you so much for making our first trip to Miami great!

Great service, very nice location, tad pricey, but the area is expensive so it is understandable. We got a room with that also had a separate space with couch, we slept very well and had two separate bathrooms. Nice pool and perfect access to the beach. Some cons were that at the moment the second pool on the 7th floor didn't had an attendant, but there were few guests there. Room service stopped at 10 pm, but that is ok. Overall, great place to stay and great views.

Magnifique et luxueux hôtel situé à Miami Beach. Ravis dés l'arrivée ! Voiture et bagages pris en charge directement. Très bon accueil à la réception située dans un hall très spacieux et très chic. La chambre (une suite avec 2 lits doubles et une vue latérale sur l'océan) est très spacieuse et offre une très belle vue dégagée sur l'océan. La chambre est d'une grande propreté. Les lits sont très confortables.
Le bar dans le hall d'entrée de l'hôtel est convivial et le barman est, en plus d'être très sympathique, de très bon conseil sur les activités aux alentours. Le petit déjeuner (soit à la carte, soit au buffet) est varié et de grande qualité, le service est bien organisé, la salle à manger est agréable. L'hôtel dispose de deux piscines au rez de chaussée et d'une troisième piscine au 1er étage (à côté de la salle de fitness). L'hôtel a un accès direct vers la plage et dispose d'un parking (payant avec service voiturier). Prévoyez un véhicule, sauf si vous comptez rester à l'hôtel pour la piscine et la plage, car aucune activité accessible à pieds aux alentours. Hôtel à recommander !