INTERCONTINENTAL MIAMI
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A huge hotel in Downtown, with a swimming pool on the rooftop, with very spacious and well equipped rooms
A huge hotel in Downtown installed in a modern skyscraper. The infrastructures are of quality, the rooms very spacious and really perfectly equipped. Special mention for the Bay View which offers a panorama on the bay of Biscayne. The bar near the lobby is lively in the evening and we appreciate the swimming pool on the rooftop, the fitness club, the spa and the four restaurants. Conveniently, there's a Starbucks on site to grab a coffee to go before heading out to explore Downtown. At nightfall, the façade lights up. A good address overall.
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This was very unheard of. I travel internationally, and within the US on A weekly basis, and I have never heard of One having to complete a wire transfer form if they are booking a hotel for someone else. I spoke with four service representatives of which one stated if I cannot apply with the policy, then I could take my business elsewhere an cancel the reservation.
I thought that was very rude and unprofessional however, because I do value this hotel, the location and the previous professionalism I had experienced I decided to speak with a manager and unfortunately was told the exact same thing. I understand adhering to policy but It's really shocking that someone would turn away business and although my business is very small compared to the normal business that is received at this hotel that you turn away any business, especially when rooms are in excess of 500+ dollars
I work for a fortune 500 organization who has held multiple meetings at this particular hotel. I guess moving forward I will let my company know to "take their business elsewhere".
I've attached pictures for reference. AVOID