Opinions ISLA BELLA BEACH RESORT Marathon Key

Isla Bella is a wonderful Beach Resort who's Customer Service Agents Shine! Omi Cervantes in the Isla Bella Marketplace exemplified this aspect of Customer Service by going the extra mile for us during our Visit. We highly value Exemplary Customer Service, and, for this reason, we will definitely be back! Thanks, Omi!!

Amazing awesomeness great eye drops for the eyes????????????????????⭐️

We love this resort. Great location in the Keys. Great selection of pools to choose from. Beautiful weather every time we have been. Clean rooms. Friendly staff. Beautiful modern feel. What more can you ask for?

Save your time and money and look up for another hotel.Unprofessional staff that is not willing to help,charged me 3 times for one night stay. Stay away

This place has amenities for both adults and families with children! We went in a jet ski tour with Miguel who was fantastic, he talked my wife through some real nerves while second guessing being on the one ocean with our 6 year old on her jet ski, he helped her conquer and create awesome memories! Then on site Macarena and Grace lead all of the kids activities with great attitudes and engagement with kids from 2-12, it was like getting cruise like planned activities for on a luxury resort, thank u Isla Bella and staff! Will be back!

We had an amazing stay! It had a Disney World Resort architectural feel … BUT much nicer! Room was enormous… the views from everywhere were spectacular!! Chino, the head concierge took great care of us!

Had the most wonderful experience working with Chino Rios and Ajit Singh at the resort of Isla Bella Beach Resort! My niece is celebrating her 30 th birthday with her family. I called to have a bottle of champagne and round of tequila shots ready for them at their dinner table tonight. Chino could not have been more helpful and quick to set this up for me ! Today with customer service at an all time low at certain places, this was by far the best and easiest experience I have had in a long time! Thank you so much Chino and team for helping me make this happen! You are A number 1, a class act! Lisa Strain

*Ask for Patty for facials*
The spa staff were able to accommodate our party of 7 with very little advance notice. The spa was exceptionally clean and comfortable. The lounge was comfortable and well appointed.
And now about the woman who did my facial, Patty. She was so kind and attentive. She was knowledgeable and answered my questions without being “chatty” her touch was sure and intentional, which can only come from the combination of personal talent with years of experience. I HIGHLY recommend her. I FORGOT TO ADD THAT THEY ARE VERY FAT FRIENDLY!!

I write this to the families with multiple children and who expect a certain level of quality and customer service when staying a "luxury" resort.
I am nuerotic and always book our rooms initially over the phone with an on-site reservation specialist, and I explained that I needed two suites that connected due to small children; we needed a kitchenette and four beds, but I was not interested in the sleeper sofa. I wanted the main floor, but they stated there were no multi-room suits on the main level, which I feel was a significant design flaw. However, they confirmed with me that this was available on the second floor, which is what we booked four nights totaling approx 13k. I expressed my concerns and asked if they could please send me the floor plan to show me the detail of how the rooms connected. I received the email with an image of the rooms adjoining. I had several emails back and forth with reservations and concierge regarding our stay. When we checked in, the reservation attendant stated that we did not have adjoining rooms and that we had no other options other than to be separated by a floor and several rooms away or to have a downgraded room on the same floor but further down the hall. This was a massive inconvenience, considering the kitchen was in the king suite, and the two-bedroom suite for the kids didn't have a kitchenette. The children were a floor away from us, which could've been avoided if they had planned accordingly for this. Worse, the front desk attendant promised to work on the issue that evening. We offered a $500 gift to the family they gave our room to for the hassle of switching. She said that she would continue working on it the next day after the guests had departed, and despite the inconvenience, we were willing to make the move with our three children. However, the front desk attendant never had the decency to call me during our stay. We were not contacted whatsoever. Another issue was the housekeeping; the following day, we were gone all day to return to our room at 5 pm, which was still dirty. When we left for dinner that evening, I was told I needed to call them back to schedule the cleaning. I would expect this poor planning and mediocre service from a resort that wasn't so expensively priced or labeled as a "luxury" with 5-star pricing. I hope this helps other like minded families.

The resort is beautiful, the service was terrible. Our room was ready when we got there, but we couldn't use it unless we paid a $100 early check in fee even though it was sitting empty. There was very little pool service as far as drink service and no food service that I was aware of, one day we were at the pool for 3 hours and no one came to ask if there was anything we wanted, and the bar is a little bit of a walk. There were no coolers allowed at the pool. There was no music to speak of at the pool and if you wanted to listen to your music you had to use headphones. We sat at the beach bar for 30 minutes before one of the 4 staff even asked us if we wanted a drink. The food was not very good, we went off site several times to eat most of which is small mom and pop restaurants. The beach area is very small, and at the time of our visit jelly fish were present. For what it cost, I would choose to go somewhere else in Florida other than the Keys. The drive is not as picturesque as it is is dipicted on the internet, most of the drive is looking at overgrown foliage, not water.

I’ve had such a great time here at Isla Bella. The place is beautiful and the workers here are so incredibly kind. There is one person I have to give a huge shoutout to, and that AJ the manager at the Isla Bella Restaurant.

There was a little situation that happened last night, however AJ was so incredibly sweet and made my mom and I feel so incredibly special.

Thank you so much AJ! And thank you so much to the Isla Bella staff for such an incredible and memorable vacation.

The resort and available amenities are great for a family affair of all ages and sizes. Lots of scheduled activities for children but also adult games (and plenty of bars) to pick from on-site.

The conditions of the rooms were good but not great for the price. Some trash left in room upon checkin but minor and thus good condition overall.

Views and pools were top notch. Very clean pools and highly recommend the sushi bar.

Service at the non main pools could be better as the bar cart doesn’t really go into the pools to ask patrons for drink orders.

Putting green is more of a dog park but you’re here for the beach, pools and relaxation anyways!

Just a sweet nice place to stay. Easy and happy environment- when the weather is good it’s an amazing place to stay. Their beach is cute but it’s dead still water protected by the bay. Pools and lots of kids activities- local marina has a great charter and the shops are nice. Food is ok and the services are quick. Happy to come back !

Beautiful location and view. Many pools which is great if you have kids or if you want the adult pool only for quiet. Our only complaint is the food. It is astronomically priced. Not sure how anyone feeds a large family. A single hotdog is $16. The wait for food is also insane. There is one kitchen but the resort claims to have many different menus - beach bar, burger palace - but all the food comes out of one kitchen. Waited over 30 mins for guacamole. To top it off, outside of the breakfast the food is horrible and the service is so so. We had to ask multiple times for enough bath towels for our family. Not sure we would return just based off of the food situation.

We are here during spring break which is likely one of their peak seasons. With fees a standard queen room with a view & a pullout is roughly $1500. Upon arrival there was no one available to greet us. We parked our car in front and went inside only be told that you handle your own luggage and car. We would have known this if anyone reached out to us with pre-arrival directions. The evening staff was quite rude and unwelcoming. When we arrived to our room there were red stains on the sheets and pillow, an important detail. They were able to change the sheets but no other consolation, not even a comped meal or drink. We asked to speak to the morning management, the director called, Alexia, who assured us that they felt terrible about how poorly we were treated upon arrival & when we found the stains. She suggested that she have someone from the previous evening staff apologize as well as comp one night of our trip. We also received duplicate charges by mistake on our credit card so that was being dealt with while also trying to rectify the initial issues with room & arrival. The resort did not comp one night of our trip and Alexia claimed she had no memory of making either suggestion. I felt uncomfortable having someone come apologize to us based on being reprimanded, but I didn’t have to deal with it since no one ever followed up. If you are cognizant about what $1500 gets you and care about being treated respectfully as a customer, don’t come here. It might be worth it when it’s not peek season as $550 seems a bit more reasonable for what this “resort” has to offer. If you have $7000 to spend on a 4 night trip, I strongly encourage you to go elsewhere.

Nice relaxing week. Great room, good restaurants on site. Weather was perfect, as were the sunsets.

Obsessed with Chiino!!! He’s the best

Super cool!

Isla Bella is amazing! We had a super great experience. The resort is so neat and clean. The staff is super friendly and helpful. The food is great. Many relaxing areas to enjoy. Many exciting adventures offered. I can't wait to vacation there again!

Desde que llegué a carpeta me ofrecieron champagne y trataron a mi familia como REYES

Great place for kids and families. The rooms are spectacular. It could use more food options and activities (like tennis).

It is hard to believe that the snarky front desk made so many mistakes that they made this beautiful property seem tense and uncaring. They just didn’t care. It took 4 hours to get a chair that was supposed to come with the room. The front desk said I ordered a bed($1000 per night) and not a chair. There was no where to sit in the room other than the bed. The thermostats was set on 71 and would not go lower. They did adjust that, but I had to wait for the man and deal with the ordeal. Not what I had thought of to do for vacation time. There were dead bugs in the bed when I pulled back the sheets. They looked us out of our room not once, but twice. No apology. They said” well, we didn’t do it on purpose”, but no mention that they were sorry that we were melting in the Florida heat/humidity outside of a room that we paid $1,000 a night for. It is not that much fun to wait outside while the bellmen brings a key that doesn’t work, He never returned with a working key. The day that we left, rise and shine and a cold, impersonal text from the front desk. We got a text at 7:40 am saying the set our final bill to our email, which started the morning off feeling like we were being pushed out.My tax accountant has sent me more personal texts than this text I received from the front desk. Basically, we already charged your card a bunch of money, now pack your bags and skeedaddle.
The service at the restaurant was uncaring and we had to beg for service. Especially the breakfast the last day we were there. our The front desk constantly trying to sell us other services by text, which was annoying while we were trying to relax, but when we texted them when we got locked out twice, or trying to request a place to sit in our room, no response to our texts for help. Text communication: It was a one way texting spam machine, all for their benefit, not ours. Thinking back, I should have blocked them. The phone in the room was not working. So I had to call in on the general line and was put on hold each time. All in all, I counted 7 hours of my vacation time trying to get a chair, and waiting to be let back in my room after they locked me out. Save your money and stay at the Islander in Marathon where they care, answer texts, don’t lock you out, have working phones, and you can set your temperature where you want it.

It was an absolute joy to be guests at Isla Bella Beach Resort in Marathon, FL! From the lovely natural scenery right outside our back deck to the beautiful scenery created by the designers, architects, and craftsmen, we loved it all! The all-white buildings, expanses of sand and towering palm trees created the ambience of an island paradise. But on top of that, the service at breakfast and dinner as well as the attentiveness of all who answered questions and directed us to activities was also top-notch! It was more than just a lovely setting. Numerous pools awaited us as well as a sushi bar, evening drinks around the fire pits, and sundown over well-kept, beautifully designed beachfront areas. Thanks, too, to Kim Thompson, the DOM who manages to make each guest feel special in this island paradise. My husband and I would love a return visit!

My husband surprised me with a nice little getaway and the place is beautiful. There’s quite a bit of walking and it’s scenic throughout. The food at the restaurants were amazing in our opinion and very very accommodating due to food allergies. I’d go back again.

I wanted to love this place so bad as my husband and I went for my birthday but honestly from the beginning to end didn't have the best experience. When we arrived we booked an "ocean view" and spent extra. Our room was directly in front of a kids pool and all we could hear was screaming in the morning. Wasn't the best way to start the trip and when we approached the front desk they just was like yea that's the room. Normally I don't write negative reviews but what really got me was that I left my pillow behind. We called the hotel maybe 10 minutes after leaving and said they'd do check. We turned around right away and when we got there they said the pillow wasn't there. My husband asked security to take him to the room and when they did guess what was right there, my pillow! I don't understand why they didn't just check in the first place, but really wasn't impressed with this place especially the ocean front rooms. They are pool front rooms with the ocean behind.