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Opinions CASA MARINA, A WALDORF ASTORIA RESORT Key West
Members' reviews on CASA MARINA, A WALDORF ASTORIA RESORT
3.6/5
26 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
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Neutral: Diamond member was not recognized, I did not expect an upgraded room but mine might be really near the bottom. the restaurant was ok, the price was reasonable if you consider this as a 4/5 star hotel in key west
Cons: I did checkout in person to make sure the charge was correct. unfortunately, the bill was not updated when I checked out so I was seeing different charges a couple of days later. The service for my 1st breakfast was fine and good for the first 10 minutes of the dinner. Then I was left alone after 10-15 minutes. and no service at all for the 2nd breakfast. The swimming pool person was very unique, I went in when a customer was praising him and he was taking care of other customers pretty well. However, he passed by me a few times, no hello, no communication, nothing offered to me. I don't really want to put this on the race, but I was indeed different than everybody else in the adult pool. Oh, the elevator was not working like other people mentioned.
The resort just finished a massive renovation the beach restaurant is still under renovation and we're told should open in a week's time.
Our room did not face the water but was beautifully appointed. Large long sized bed was comfy! Temp controls easy to use and there is even a ceiling fan. There is a coffee machine, mini fridge, 8 hangars, steamer, hairdryer and loads of shelving to put your stuff. Floors are tiled as is the bathroom but hallways are carpeted which I'm assuming helps cut down on hallway noise. Rooms have very effective blackout curtains. There is an elevator in the building but using the stairs is just as easy. The elevator felt like a service elevator so we opted for the stairs as we were just 1 floor up.
The grounds are well maintained, there are 2 pools, one family and one adult. Service for food and drinks at beach or pool. There is a private beach out front with loungers. And a long pier that extends out into the water. Water is rocky in parts. Beach is white sandy beach.
Very popular for weddings. 3 took place while we were there.
Food was just ok and very pricey.
A. They could have mentioned about the concert .
B. They could have changed my room rate to match the smaller room
C. Pls don't tell me.... "but it's a free concert"
D.ten out of ten people in the same side of the building were complaining with not one manager willing to ask them to turn it down.
NEVER will I return... But reading their pre written responses to anybody who is having an issue.I really don't think they care. I was in Room 330.I'm sure you can find out who I am.
The room was very spacious and comfortable and the outdoor lounge areas were very nice.
Overall our stay was nice. There were a few fails, especially the elevators being out of service and the cleanlinessof the stairs and hallways, that were hard to overlook.
Nice pool.
Beautiful beach but putrid smell of seaweed.
Exceptional breakfast