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Opinions THE GATES HOTEL Key West
Members' reviews on THE GATES HOTEL
2.5/5
19 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
THE GATES HOTEL
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Furthermore, during my stay, the hotel's system was down, which meant that I couldn't access my room without assistance from the front desk. This inconvenience added to the overall frustration of my stay.
Given the high cost and the issues I encountered, I would not recommend this hotel. I believe there are better options available for the price, and the hotel should work on improving its systems and being more transparent about additional charges.
The cleanliness is highly questionable coming from someone who has backpacked through spain and lived in a tent. Stains and the shower was disgusting ???? a good way to foot disease. Worst part of the trip. I suggest an air bnb or even margaritaville. Run away.
El personal de 10, el hotel precioso y muy bien ubicado. Parece de película americana.
Nos recomendaron muchos sitios para ir y tiene bus gratuito para llegar al centro.
Os lo recomiendo ????!!
Volveré!! Muchas gracias por todo.
Bed was AWFUL! Where was the staff? Only saw one person the entire stay and that was at check in. Zero towels at the pool to use… really disappointed at the experience. $50 resort fee. For what?! For over $400 a night I expected so much more.
Two weeks ago, I came here for vacation with my friends. On the first day when I checked in, I found the toilet was blocked, so I immediately informed the reception desk. We asked to change the room if no one came to repair it within an hour, she said she would arrange someone to come up and repair it, so from 3 o 'clock to 9 o 'clock, 6 hours later, the toilet was still blocked, and we could not even enter the bathroom. This time after ten minutes, someone finally came to repair, but the power of the toilet is really very, very small! There is a shuttle bus to downtown every day, but it is $5 per person. When we checked out, I found that I was being charged far more than I had seen when I booked online. ⚠️ I have seen other customers complaining about their overcharge in the comments before, but I didn't expect to find it on myself this time. I asked the manager why I was overcharged, and she told me that she could waive the contribution fee. But after a few days I was found that the fee was not waived, I called them, they said they would deal with it, as a result after a week, I checked my bank and found that I was still charged that fee, so I called them many times, but there was no reply, they just tried to cheat you out of money, pay attention to your bank statement after you left! Never come again! The room rate is not cheap, but the service is terrible! They don't care about their guests!
Asked housekeeping to mop floor after we had a sticky spill. It was never done and so we used washcloths and they came up with lots of brown dirt. Wondering when the last time floor was mopped
Asked reception to have manager contact us when we checked and we never heard back. The wrote a letter asking for resort fee to be refunded, still haven’t heard anything
I booked through Air B&B and paid a deposit upon check in. I never got a refund and have called multiple times, emailed your support and let Air B&B know and nobody has clarified what the extra $200 charge was/answered the phone.
If you're deep sleeper, this is the place to be.
Der Shuttlebus ins Zentrum ist genial, macht die Lage außerhalb gleich wieder wett. Reservation hat immer super geklappt!