Opinions LANNA SAMUI HOTEL Koh Samui - Bang Rak - Big Buddha

Прекрасный отель и ресторан. Тренажерный зал очень маленький , не хватает тренажеров. Обновите тренажерный зал пожалуйста )

Very nice and quiet hotel.
The staff was very nice and helpful.

Location is not very good but if you want some quiet time to relax it's perfect.

The restaurant is overpriced, to my opinion.

In general, it was a nice and relaxing stay.

Hidden gem. If you want a quiet, well managed, spotless, smart hotel away from the beach with a pool but no frills this is literally perfect. Rooms could be brand new, are spotless and stylish with huge glass windows and accessed by nice open air walkways. Very good cafe by the pool is open all the time with high quality European food. The guests are quiet and nice people, staff are great, and very pleasant vibe all round. The hotel is up the hill behind the coastal road accessed down picturesque green lanes and backstreets. It’s a 10-15 walk to the coastal road where there are various options for food and a 7-11. The hotel Price is a bargain for what you get in my opinion, I guess partly because not located on the beach. If you want a relaxed, peaceful environment, a classy, comfortable room, a pool and nice food on offer this hotel is ideal. I would come back for sure.

Lanna is nice, and was our most expensive stay during our trip to Thailand. However we do not think it was worth what we paid for, the room was nice however the shower head barely put out water and the sink in bathroom would spray us horribly.

It was nice, but I would say a little over rated and expensive for the amenities.

Will note the spa as expensive as it was , was great we loved our massages.

Great hotel, good location, food is very good and staff are excellent!

Un peu excentré, prix des boissons un peu excessifs

The property was great. Food was a bit pricey but the quality was amazing. Loved our stay with them.

Если бы можно было поставить 0 звезд, я бы сделал это.
Намеренно создают овербукинг и отказываются заселять в отель, никак не помогая вам и не предлагая ничего взамен.

ส่วนใหญ่เป็นต่างชาติพัก

This place has potential but it's wasted due to poor service (especially front desk) and extremely overpriced food and services.
The main areas of the hotel are nice but the rooms are dated and rundown. In one hour, we lost power 5 times and on our final night, there was no water for half hour.
The TVs in the rooms are awful - slow, u responsive, just bad.

Outside of that, the service really needs to be improved - we went to the restaurant to request a set of utensils TWO NIGHTS and even though we were in the restaurant they didn't hand us the utensils but said they'll send someone up. Twenty minutes later, nothing. Both times we had to go back to the restaurant to ask again because there are no phones in the room, so you can't call anyone.

We ordered pickup from the restaurant one night - we literally went to the restaurant to order and pick up the food then returned the dishes to the restaurant. Three items (one vegetarian starter, a falafel sandwich and a chicken sandwich) cost 1500 baht and, on top of that, they slapped a 10% service charge (even though we did all the work) and another 8% tax. Absolutely insane.
The food was OK but the whole experience was frustrating and it leaves the guests feeling gouged.

They need to do better as a 4-star resort so until they adjust their food prices and the subpar service, I would not recommend.

The Lanna Samui is not on the main road so if you need a reliable taxi please contact +66 82 872 9972 or +66 94 721 2294.

Pros: Some of the staff is good at Lanna and the pool is really nice.

Cons: Where to even begin:

The hotel: the hotel is for the most part aesthetically pleasing; which is what drew us to the hotel. However, we had a few unpleasant experience which led to my rating.

1) the hotel left us stranded!! On our first full day in a Koh Samui we weren’t yet familiar with the area. The hotel has a shuttle that runs until 7pm. They don’t charger you to go to 7/11 or their sister property The CHI. They dropped us off at The Chi and told us to contact them when we were ready to get picked up. We contacted them and they said to get a taxi to return to the hotel. No explanation as why the shuttle isn’t available, just get a taxi. We didn’t even know how to contact a taxi or where we were. When we got back to the hotel I was fuming. I had an exchange of words with a male at the front desk. They made no effort to resolve the situation by compensating us for the taxi. Just told me a story about how the driver had an emergency and had to go home. Why didn’t wasn’t that the first thing you mentioned when I called for a transfer back?!? Why wait for us to get back to the property. I don’t believe their story.

2)the aircon in the room wasn’t working properly. When we checked in on February 8th at 21:45 and the room was 27 degrees. The hotel has a remote controller to adjust the temperature. We used the controller to put the temp to 18 however it stayed at 27. If it wasn’t for the room fan sleeping would have been nightmare. The next day when we woke up I went to the front desk to complain. They sent maintenance to our room to “fix it” unfortunately, they came when we were at breakfast. We waited for hours; however, no change. My husband check the temperature inside and it said 28 degrees (image attached).

The room temperature would ping pong from 27 to 25. We would have checked out of Lanna if there was any other nice hotels available. I went back to front desk to complain and the claimed the number (27) on the AC was incorrect. The number (18) on the remote controller was correct. If that was the case what did maintenance come and fix? Also, the room was hot!!

We stayed at the property 8 days and the temperature started to drop on day 3. Completely unacceptable not to do anything of value to resolve the issue.

Security: the hotel has 24 hour front desk and security cameras. However, they don’t actually have any security guards. One night when front desk closed the hotel notified us that there would be a security guard present. Maybe nothing ever happens here; however, it would have been more comforting to know they have a security presence. What is stopping a random person from entering the hotel property? Also, the main door doesn’t have a peephole. So whenever someone is at the door, you can’t see who it is before opening.

I hate liars and bad customer service. We will never return to Lanna Samui.

Hôtel magnifique idéalement situé. Le personnel est fantastique.

Très joli petit hôtel avec beaucoup de charme, toutes les chambres donnent sur la piscine. Les chambres sont spacieuses et bien aménagées avec coin kitchenette, lit à revoir car craquait pas mal. La salle de bain un peu ancienne mais confortable.
Le restaurant aéré, très sympa et pas bruyant.
Positif : Espace et confort des chambres, piscine
Négatif : Excentré, accueil froid, limite aimable, petit dej manque de variété

Хороший, новый отель. Удобная постель. Очень много народу на бассейне

Modern hotel the Lanna open and spacious friendly staff especially Nine and Boyd who were very helpful.
It has a great pool good kids pool attached to main pool and can do laps if you want to in main pool.
The breakfasts are good continental and order full breakfast off menu.
It is a good location walking distance to Bangrack Beach but if you are an older person I would not walk it at night footpaths are non existent and traffic can be a bit dangerous
It is a little out of the way but we liked the quietness of its location.
It would have got a 10/10 from me except the bed was like sleeping on a plank or a futon very firm to hard .
But apart from that I would stay here again so come but I think like most places in the world it won't be quiet and relaxing for long.

It’s pricey but if you can afford it, it’s an extremely good option in samui. The rooms are great, the pool is awesome, and there’s even an all day restaurant on site.

We had good experience at Lanna , Staff is very Helpful.

היינו לילה אחד וחבל, החדר ממש נעים ואווירה נעימה.
לא היה להם חדר עם שתי מיטות כמו שרצינו, (מטיילת עם אבא שלי) אבל הספה הייתה ממש אחלה כמיטה נוספת.

Extérieur agréable
Personnel sympathique mais peu formé pour un 4 étoiles, le minimum est fait...
Nous avons des cafards dans la chambre, "nettoyée" chaque jour assez brièvement, nous restons avec les tasses et assietes du déjeuner pris le matin sur la terrasse jusqu'au lendemain après midi sans débarrassage et ne nettoient pas la table.
Petit déjeuné inclus jusqu'à 11h : à 11h05 min, vous payez 820bth 2 cafés et 2 chocolat.
Service nettoyage de linge exorbitant : 2165bath comparé à 240 bath dans un service extérieur !!
La situation de l'hôtel n'a rien d'extraordinaire et difficile à trouver.
Pour plus de 110eur la nuit il y a tellement d'autres hôtels bien meilleurs ! Nous ne reviendrons pas ..