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Opinions NOVOTEL PHUKET CITY PHOKEETHRA Phuket Town

Members' reviews on NOVOTEL PHUKET CITY PHOKEETHRA

4.4/5
14 reviews
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Value for money
Location
Cleanliness
Setting / ambience
Service

The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in april 2024
Maimoon , Teh , Marien , they are so cooperative thnx ever things.
Visited in april 2024
อาหารอร่อยค่ะประทับใจมากๆๆค่ะ
สถานที่สะอาด
พนักงานบริการดี น่ารัก นอบน้อม
Visited in march 2024
Ottimo hotel in buona posizione
Visited in march 2024
Greeted excellent at check-in, our rooms were not ready, so we went to the pool. The staff came to the pool area with our room keys. Very good service. Every time we were in the lobby always people were friendly and asking if we needed any assistance. The Jeanne general manager came over and talked to us and seemed genuinely interested in our stay.
The standard of the hotel: we expected more from a five star hotel. Many places were worn down or not good finish.
Visited in march 2024
This hotel was centrally located in Old Town Phuket. It was very clean and the staff was really nice and helpful. Will definitely stay here again!
Visited in march 2024
สุดจริง ใจดีมากกก พนง ที่นี่
Visited in march 2024
安南人說讚
Visited in march 2024
We could’t enjoy the spa area because of the miss thailand competition and a lot of pigeons at the pool. Over all very old hotel. Do not expect a five-star hotel. Sky bar at 17th floor has a beautiful view over the city and the sunset.
Visited in march 2024
Well what do I say about this place. A food heaven, of Thai dishes. Location of the seating out over the water is excellent. To not visit here while in Phuket would be a travesty, the food is amazing
Visited in march 2024
พนักงานการต้อนรับดีเยี่ยมมากครับ
Gmเป็นกันเองมากครับประทับใจ
Visited in march 2024
We had a very pleasant stay at this hotel. Good service, great location, and nice rooms.
Visited in march 2024
ORIGINAL REVIEW:
We were really looking forward to our stay here but I’m very displeased with my stay at Novotel Phuket City Phoekethra. I don’t know how they got Google to label them as a 5 star hotel but they certainly are not.

We stayed there from 1/25-1/28. The building overall looks pretty outdated. The pool was pretty small and was in a weird spot that didn’t really get any sun.the fitness center was also very small.

During our stay we saw 2 cockroaches (pictured) (one in the shower and the other in the bedroom, close to the bed). The walls also had these brown stains on them from some weird substance (pictured). There was also a very unpleasant smell coming from the sink. The thermostat wasn’t working properly so the room was constantly too cold. The only way to regulate the room was to turn it off then back on when needed - we couldn’t keep one temp. We didn’t notice these things all at once. We noticed them individually as our stay went on so we didn’t think it was worth bringing up to the front desk as we had already settled in and were only there for a few days

Unrelated to the room, not one person greeted us or opened the door for us when we left or entered. Not a huge deal but something you would expect from a 5 star hotel. I’ve stayed at other 5 star and even 4 star hotels where they greet you as you walk in and open the lobby doors for you as you return. Staff was normal to deal with when interacted with

The Novotel’s redeeming quality is its location. It is close to a good number of night markets and Phuket’s Old town. the area immediately outside is a little rough around the edges but walk a little further and you’ll see some normal bars and restaurants.

If you do stay here lower your expectations or just choose a nicer hotel somewhere nearby.

UPDATE: The hotel general manager contacted me to understand more of my complaints. he ensured me they were working to fix the issues I had stated. His responses were quick which I appreciated. We were able to work out a compensation plan that I was satisfied with. For this reason, I bumped up the initial service rating from a 3 to a 4.
Visited in march 2024
10 minute walk to old town. Great service and friendly staff.
cybermatou
Visited in july 2019
Value for money
Location
Cleanliness
Setting / ambience
Service
En dehors des sentiers battus
Très bien situé, dans le vieux Phuket, à quelques encablures du port. Il y a un marché de nuit à proximité, et les alentours sont très intéressants. Rooftop très sympa. Un autre Phuket, plus calme et plus authentique.

NOVOTEL PHUKET CITY PHOKEETHRA

Open - from 08h00 to 22h00

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Carte de l'emplacement de l'établissement
40/5, Chanacharoen Road, Phuket Town, Thailand
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Opening hours

Monday
08:00 - 22:00
Tuesday
08:00 - 22:00
Wednesday
08:00 - 22:00
Thursday
08:00 - 22:00
Friday
08:00 - 22:00
Saturday
08:00 - 22:00
Sunday
08:00 - 22:00
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