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Opinions GREEN GARDEN HOSTEL Arusha
Members' reviews on GREEN GARDEN HOSTEL
3.8/5
25 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
First, room cleaning was usually late Second, complaints were raised against me that I had blocked other guests for my wrong parking but strange enough I wasn't directed where to park when I first arrived as I had to wait in the car for the room to be cleaned. What a bad experience for me!
Apart from poor customer service, I have no hesitation in recommending the place to others in terms of safety, quietness and walkability
We booked our 3 day and 2 nights safari for a great price wich was negotiable. Also we got a free transfer from the airport and the first night for free. The owner helped with everything and all the staff was really helpful. The safari was wonderfull and our guide Raj was a great guy and knew everything. The meals were also great. The first night we stayed on a campsite in the wilderness without any toilets. It was a private campsite and we had a great time. The last day of our safari we had a little problem with going into the park, because there was made a mistake by the park office.
When we came back and discussed this with the owner, we got a listening ear and a discount for our next trip. Also with planning the rest of our trips to another destination, we got a lot of help. Transfers and safe and good accommodation info.
Also the cook is great, helpful with everything and making food especially for us at any time.
The surroundings are beautiful and even though it didn't have a swimming pool, we could go next door into the swimming pool for free.
The safari company did mess us around a bit. The national parks were gorgeous and our guide, Reuben, did such an amazing job. Just some notes for people trying to decide what company to go with:
- First day was fine. No complications. Second day we found out our guide was leaving and we were changing safari vehicles to one that was smaller. We were shown a photo of the vehicle we would be in before leaving, but this was not accurate after we swapped.
- The new vehicle could not access the same roads and other four wheel drives. The roof popped up but was very low and my partner cut his nose on it when the vehicle failed to make it through one part of the road and jolted us extremely hard.
- The change in guides was okay, but the new guide struggled with English a little bit. We worked it out though.
- On the second day a car dropped us at the incorrect hostel. When we told them this they said we were moving. Our luggage was at the previous hostel. Instead of igloo rooms, we were going to be sleeping in tents. Eventually it was agreed we could stay at the original hostel, but we needed to be shuttled between them for meals as for some reason we could no longer have our meals at the original hostel. Ibrahim was quite dismissive of our annoyance.
- When we were two minutes away from our hostel our transport stopped at a massive souvenir shop for a "toilet break". None of us were interested in the shop and we were never asked if we wanted to go. I'm guessing they make commission when they bring people there.
- Due to the problems with accommodation/meals/transport the staff at the two hostels were acting really coy. We felt people were lying to us or not giving us straight answers. Honestly they seemed scared of Ibrahim because they were unwilling to say anything at all until we/they spoke to him first.
Once you take the price of the safari, tips, and the poor organisation into consideration, I would probably go with another company if I had my time again. It would have been so much better if Reuben had remained our guide and if everything was advertised correctly. I'd personally advise going elsewhere.
Bitte tut euch einen Gefallen und bucht mit einem anderen Unternehmen eine Safari. Das Auto ging ständig kaputt, wir haben uns überhaupt nicht mehr sicher gefühlt.
Anstatt ein neues Auto zu schicken, lügte uns der Besitzer des Green Garden Hostels ständig an. Er schuldet uns auch noch viel Geld, welches wir wahrscheinlich nie wieder sehen werden.. ????????
He promised us we would get some money back for the Problems we had, it was not a suprise that we got nothing, absolute Scammer! Do yourself a favor and Book another Company!
Zu teuer für diese alten Zimmer. Bin nur eine Nacht geblieben. Gibt viel schönere und günstigere Unterkünfte in der Nähe.
My partner and I unfortunately booked a room here for 3 nights. Our room was ok until night time came. We couldn't sleep due to the fact that we saw and heard rats crawling around on the floor, roof and walls.
We woke up to rat feces all over the floor in the bedroom and toilet. There were feces on our bags, shoes and clothes...
The manager or boss or whatever he calls himself were extremely rude. We of course wanted our money back to find another place to stay. He had us waiting for two hours and tried to bargain our refund with us - which is absolutely ridiculous. He wanted more for the room than what was stated on Hostelworld.
He ended up threatening us to go to the police if we didn't accept his offer. As we do not want to deal with the Tanzanian police we had to accept the offer.
Please do not book a room here.
Staff were very friendly. We had breakfast included which was nice. Every day fresh fruit a and eggs.
Garden is gorgeous and many egg chairs to rest in or sofas under the roof.
Rooms are not the nicest but clean and met our requirements.
Over all wasn't too bad