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Back to plant data sheet RELAIS DES PLATEAUX

Opinions RELAIS DES PLATEAUX Tana - Antananarivo

Members' reviews on RELAIS DES PLATEAUX

4/5

39 reviews

Value for money

Location

Cleanliness

Setting / ambience

Service

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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

Lulu

Visited in november 2023

I can rate only the restaurant in the hotel. We didn’t stay there. We had two lunches there and I really liked their food. We ordered fish dishes and desserts. All I liked. The service was bad the second time, the waiters service is not well coordinated, our table was served with different people and always they ask and forget… our coffee was delayed for 30 minutes, so we ate our desserts without it, was not nice… anyway we reduced their tips for that.

Julie L.

Visited in november 2023

Nous étions de passage sur Madagascar pour qques jours dans le cadre d'une visite familiale. Nous avons eu la chance de découvrir ce magnifique établissement, cosy, chaleureux et très agréable.
Nous avons effectué un soin duo couple = massage de la tête au pied : une merveille ! Super équipe au SPA suivi d'un déjeuné sur la terrasse près de la piscine.
Je recommande ce ptit coin de paradis pour un moment de détente, en couple, en famille ou dans le cadre professionnel car tous les services sont réunis pour concilier le tout sur cette belle île rouge :)
Un grand merci à "Nicolas & Fleur" pour leur accueil et leur gentillesse :) Plein de bonnes choses à vous et merci pour ce délicieux moment !
Bertrand & Julie

Lovasoa N.

Visited in november 2023

Piscine a la bonne temperature. Le maitre nageur au petit soin. Genial

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Tim M.

Visited in november 2023

j'ai organisé un seminaire au Relai des plateaux. Super experience je recommande particulierment

Irina S.

Visited in november 2023

Comfortable hotel with a good restaurant close to the airport. Pool and the restaurant area can be a bit too busy during the weekend.

Chris P.

Visited in october 2023

An excellent Hotel and restaurant located a short drive from the airport. The hotel has a shuttle bus going to and from the airport.
There is also a spa available with prior booking, a shop with Madagascan products. The restaurant serves a great range of dishes and accompanying drinks including wines.

Katy

Visited in september 2023

All the staff are wonderful. The gift shop is curated with locally produced gifts, spices, cashmere, hats. The soft furnishing are local, thoughtful and looked after but the hotel itself and bedrooms are v. tired. Needs painting and furniture fixing/updating. The mosquitos in our room were horrendous. It didn’t help that the front door to the bedroom didn’t close properly - it was old, ill-fitting and had no seal - so it left a big gap which we had to stuff with a dressing gown and several cushions. We raised concern with reception and they quickly sprayed the room with insect killer but there were still several under the mosquito net over the bed and 20+ in the bedroom and bathroom after dinner. We must have killed 50+ in total. Understood there are mosquitoes in Tana and to help guests have a good nights sleep, the hotel needs to clean the walls and ceilings where previous guests have squashed mosquitos, fix all the bedroom doors and provide each room with mosquito spray.

jene H.

Visited in september 2023

Very neat and relaxing atmosphere. Love it.!!

Angelito

Visited in august 2023

Nice place. 3/5

The L.

Visited in august 2023

Je m'y suis rendu pour manger, des plats gastronomique sont proposés et l'hôtel est très bien situé, la piscine est magnifique et le lieu est accessible à presque tous. La décoration du restaurant est de très bon goût mais le prix est un peu cher ce qui est normal pour la qualité.

Carine S.

Visited in august 2023

Nous n'avons fait que manger dans cet hôtel car nous avions malheureusement réservé dans l'hôtel à côté mais qui ne possède pas de restaurant.
L'endroit est paradisiaque à quelques km de l'aéroport d'Ivato.
Piscine et terrasse où il est possible de déguster de très bons petits plats.
Le repas du soir est excellent et le service aux petits soins.
Le prix est légèrement plus élevé que les hotels standards de Tana mais le service et l'endroit en vaut la peine.

Maeva R.

Visited in august 2023

Je suis allée déjeuner avec une amie. Le personnel du restaurant est à l'écoute. Les repas (le menu) est vraiment bon et la quantité est suffisante.

Le bémol : à l'accueil, le personnel ne connaît rien par rapport au restaurant et au spa. En effet, j'arrive, je vais vers l'accueil qui me dirige vers le restaurant. Au restaurant, on me recommande de prendre une formule menu du jour + accès spa. Je reviens à l'accueil et elles ne savent rien. Je dois aller vers le spa. Le spa me confirme que ce menu existe, je leur confirme que je désire prendre cette formule. Elles appellent l'accueil. Je vais à nouveau à l'accueil et elles ne savent rien : elles me dirigent vers le restaurant. Je vais au restaurant et enfin ça marche, je peux payer et prendre le menu du jour.

Pour ce qui est du spa. Autre bémol : la porte de la salle où on se change est cassée, lorsqu'on ferme la porte, on y est enfermé sauf si quelqu'un nous ouvre de l'extérieur.
Le spa est plutôt chouette : on nous accueille avec des peignoirs gasy gasy, du thé, et il y a un jacuzzi, un sauna, un Hamman. Malheureusement, la piscine extérieure n'est pas chauffée mais il y a une chouette salle de sport.

Ranja B.

Visited in july 2023

Nice hotel with great rooms. Food was good. My only complaint is the service. It’s a 4-star hotel, and with that comes the expectation that service would be great. We pay a lot of money expecting great service. Well, the service was subpar. They called my husband while I was out demanding that we pay for the room for my sister’s instantly. I explained to the receptionist the night before that I will pay for her room when I check out. My sister checked out before me and they said they needed us to pay while I was out running errands. did not appreciate my husband being bothered while he napped and me having to rush back to pay these people. This was an inconvenience. If I didn’t explain in advance that my sister is leaving before us, then I get it. But we discussed it the night before. I would’ve happily paid for her room the night we checked in or the morning she checked out while I was getting my breakfast. But no one said anything until the afternoon. Also, when we checked out, I’d asked to be taken to the airport at 11:30 am, for a 2:40 pm flight. I know it’s a bit early but I have some concerns with my paperwork and wanted to make sure I arrive to the airport while in advance. The front desk people said the shuttle is not leaving until 12 pm since there are other people sharing the shuttle with us. We ended up taking alternative transport for fear that we might have issues checking in at the airport due to my paperwork. I just wish that the team at Relais des Plateaux worked with customers better. This hotel is 3 times more expensive than other hotels in the area. With that price point, please consider customers requests and listen to them.

Jesh T.

Visited in june 2023

I live and work in Madagascar. Relais is my go to hotel. Staff are extremely helpful and the hotel is well organized and a great place to relax with a nice pool, spa, etc. Food is consistently good (French style cuisine with some western options). Complimentary airport shuttle makes transport to and from the airport easy. Relais is also close to the airport which avoids having to worry about traffic in town. Having tried a number of other hotels in Tana, Relais is one of the best.

Aravinth S.

Visited in may 2023

The room is good. I faced the problem is no options for lacto- vegetarian.
Eventually they offered me an eggplant dish only, didn’t serve rice. so, I couldn’t eat the dish.

RELAIS DES PLATEAUX Manager

05/27/2023 at 14:09

Dear Guest,

Thank you for your feedback. The eggplant dish is a moussaka, normally not served with side order. You should have ask for some rice, we would have prepare it with pleasure!

See the translation

Jenny O.

Visited in may 2023

Overall, a rather disappointing experience.
1. Sheets were worn out with a blanket that had no cover
2. Cold reception
3. Cold pool
4. Correct catering
Too expensive for the service it offers compared to other hotels in the city of the same standard, does not deserve its 4 stars

RELAIS DES PLATEAUX Manager

09/28/2022 at 07:57

Dear Mrs Olsen

Thank you for sharing your perception of your stay in our hotel. We are sorry that our service did not match with your expectations.

I hope that you will give us an opportunity to restore your faith in Relais des Plateaux, and it would be my pleasure to personally ensure that your next stay with us is a perfect one.

Nicolas

See the translation

Chris W.

Visited in april 2023

Good value hotel for standing over for connecting flights in Antanariva.

Brigid D.

Visited in april 2023

Relaid des Plateaux Hotel and Spa far exceeded our expectations for Antananarivo accommodations. All aspects of our 3 different stays were lovely and so appreciated. Abundantly comfortable beds, rooms, amenities; extremely kind staff; and outstanding meals throughout the day. Airport shuttle was also very convenient. Many thanks to all staff and management! Misaotra betsaka!????????????????????❤️????????

M. F.

Visited in april 2023

Excellent service.
Amazing SPA.
Nice swimming pool.

Richard R.

Visited in april 2023

Nice hotel clean rooms, nice furniture and good food! Especially for hotel. Ribs were great. Kids meals and nice

Marlene M.

Visited in march 2023

Friendly, helpful staff, clean, quiet,beautiful gardens

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B v.

Visited in march 2023

Très satisfait des deux séjours, aussi bien le resto et l hôtel et tenu de façon pro en considérant que nous somme à madagascar loin des standard internationaux
félicitations, bon rapport qualité prix , proche aéroport mais loin du centre ville

John N.

Visited in february 2023

Nice place, could do with refurbishment. Clearly it had better days.

Coen B.

Visited in february 2023

Goed hotel voor de 1e nacht, dicht bij het vliegveld

Arquimedes F.

Visited in january 2023

Esta bien ubicado relativamente cerca de aeropuerto

Florence P.

Visited in december 2022

I really enjoyed my stay - comfy beds, great breakfast buffet and generally good restaurant. Added bonus are the nice pool area and on-site Spa. Would stay again during lay-overs !