FALKENSTEINER FAMILY HOTEL DIADORA PETRČANE

Prekrasno mjesto za odmorit dušu i tijelo. Vrhunski uređeno, uredno, usluga top. Hrana je raznolika, ukusna, vrhunska. Crni Spa je mjesto iz kojeg je teška srca izaći. Saune sa pogledom na more su predivne.
Na ovakva mjesta treba ići redovito.

Great resort, clean and tidy. Highly recommended

Wir verbrachten ein wunderbares WE dort. Wundervoller Strand direkt am Hotel. Für 5* hätten wir uns aber ein bisschen mehr erwartet.

Das Personal war insgesamt sehr freundlich und bemüht!

Das Zimmer spitze, sehr sauber und groß.

Riesiger Wellnessbereich! Vor allem der Adults-Bereich ist beeindruckend! Alles in schwarz gehalten sehr stylisch. Viele Saunen. Von der außen gelegenen Sauna gibt es einen direkten Meerzugang, einfach wundervoll. Wir hatten das Glück das wenige Besucher anwesend waren und hatten den Strand für uns alleine.

Das Frühstücksbuffet war sehr gut! Große Auswahl, alles frisch und bester Qualität. Da das Frühstück so hervorragend war, haben wir ein Abendessen dazugebucht. Leider hat das Abendbuffet nicht überzeugen können. Von einem 5* Hotel hätte ich mir mehr erwartet, vielleicht ist es der niedrigen Gästezahl geschuldet. Am ersten Abend aßen wir ein Clubsandwich (20€) an der Bar, das war sehr gut!

Die Getränkepreise sind im oberen Bereich. 0,25Bier aus der Minibar 6€, Glas Sekt beim Essen 9,50€.

Für das Parken in der Tiefgarage zahlt man 9,50/Tag, andere Parkmöglichkeiten gibt es in der Anlage nicht.

Riesige Raucherlounge neben der Bar.

Unfortunately, this place is far from a 5* experience. The staff is generally friendly, and most of them are trying their best, but so much is just wrong here.

First of all - this place brags about "fine dining" but it only offered a fixed menu with a choice between 2 starters and 3 main courses. The hotel homepage brags about "fine dining", but only mentions in print that restaurants are "open seasonally" - what does it even mean? When is "season"? Sorry, a 5* place should have better culinary offer, especially when it lure its guests by "fine dining" choices. There was no choice here.

Then the room. How can there be no power outlets in the room? Yes, there is one outlet on the floor, right next to the door, and yes, there are two outlets at the wash basin. But nothing next to bed where I could for example want to both charge and use my phone. I couldn't use my laptop at the desk, because I had no place to plug it in. This is 2024, people are travelling with two, three devices a person. The bathtub is right next to the bed. You can't see half the TV screen while in the bed (because it's positioned on a very low cabinet, with a couch in between the bed and the TV). The TV is a modern smart TV, but the hotel disabled Netflix on it (and this TV does support it - only when you try to access it, it say that it's disabled). The WiFi is either too slow, or not working at all, there are places in the hotel where it is just not accessible. There are no body-sized towels - the only towels we had in our room were hand/face towels. How can a 5* hotel do all this?

The restaurant provides no privacy. The tables are positioned so close to one another, that if you are a couple, you are sitting right next to another couple almost as if it was a table for 4. You can't even have a decent private chat without feeling like everybody can hear you. Funny enough - they could arrange the tables to give you more privacy, they just choose not to. On our second morning, the restaurant was full at breakfast, we thought we were lucky to find a free table (with 0 privacy, mind you!), but when another couple arrived, they opened up another section of the restaurant which was completely readied, just intentionally not made available until the very last moment. Come on! I would expect this from a cheap diner, not the only restaurant in a 5* hotel!

If you have an electric car, please avoid this place. They have a grand total of 3 chargers - one of which doesn't work. One charger was constantly occupied by a car that never moved during our entire stay! The night before the departure we ask the valet to charge our car, and he promises to do that, but when I wake up at 6AM I see that my car isn't charged at all and that there is a charging error. I walk down to reception, and receptionist tells me that "we have problems with that charger" - well, I asked for my car to be charged, not plugged in! I have no use for my car being plugged into a charger that the hotel knows is faulty! Thankfully there is a third charger (away in the garage, but apparently it was too far for the valet of the previous night to walk back from, so he simply plugged it into a faulty charger rather than walking to a working one which would require him to spend 2 minutes on foot).

And last - they misrepresent their prices. We booked 2-hour "couple massage" at their Aquapura Spa, by following links from their "welcome" e-mail. This was listed as "couple" treatment, and was listed at 180€. They charged us twice the price, and they said that this was price per person. I showed them that it was a "couple massage" and I showed it to the receptionist by following the whole booking process, step by step, from the welcome mail all the way to confirmation, and it was nowhere mentioned that the price was per person.

This was the last time I stayed at a Falkensteiner. There are many better places to spend my time (and money) at.

Top resort ????