HÔTEL AUGUSTUS ET OTTO * * * *
Hotel
•
€€
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2024
Recommended
•
2024
This hotel, slightly off the beaten track in the residential district of Smichov, offers an excellent price/quality ratio and a very warm atmosphere. Highly recommended for families. Quiet, pleasant to live with: it's perfect if you spend several days in Prague and don't need to be at the heart of the tourist action. Nightlife is not rosy, however: Smichov is full of small authentic addresses to live in the Czech way! The proximity of the Vltava is a plus: reaching Mala Strana by foot following the shore is a real pleasure!
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Members' reviews on HÔTEL AUGUSTUS ET OTTO
1.9/5
20 reviews
Value for money
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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
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Messziről kerülje mindenki aki csak teheti.
Még januárban lefoglaltam a booking.com-n a szállást, és egy hónappal késöbb februárban a helyre érkezve a recepciós hölgy közölte hogy állitolag “technikai hiba” miatt törölték a foglalást. De se egy email, se egy telefonhívás nem történt. Feleslegesen utaztam Magyarországról több száz km-t. Nagyon csalodott voltam. A recepciós mondta hogy menjek másik hotelbe mert nincs szabad szoba. És sajnálja a kellemetlenséget.
De a bökkenő hogy a pénz elfelejtették visszaadni. Szóval az eredeti szállás ára helyett a dupláját kellett kifizetnem egy másik szállodában. Jelenleg a bookingnál tettem panaszt, illetve irtam a hotel vezetőségének email-t de ott sem jött válasz.
Ha késöbbiekben sem lesz válasz akkor feljelentést teszek hátha ugy foglalkoznak az emberrel.
Mert igazságtalan hogy bármit megtehetnek a fizető vendéggel, aki végül meg sem kapja a szolgáltatást amiért fizetett.
The Manager in the proper meaning of the word is a coward. Calling over the phone and didn't even bother to answer. Very poor customer service. Only young girls at the service desk ,with" not know "answers .
They charge a kind of deposit at the arrival, but because I had to leave earlier than they operating the business don't give me the money back saying will send it to the bank account. But know details about you, not phone number, no email ,they don't ask for anything. So wonder ,how that money will reach the bank account ????
Well, I am not sure about ...
Is all absolutely illegal, as not warning people on their website . You are just surprised when you are checking in.
The travel agent is telling you that city tax is 4 euro, they charge 5 euro just for admin fee ???!!!
The hotel is advertised as a 4*,but the condition what you get just cover a 3*one.
The mattress is overused, probably so old, either you sleep on the floor or in the bed ,is the same .
Smoking prohibited, but the room stinks of cigarette.
No reception over night at all, so if any issue none with who to deal.
So ,just please never ever use their service . Is the worst experience facing up since I travel .
Is a shame ,Prague beautiful city ,but because of this kind of Hotel owners ,and very poor customer service, just ruined everything.
Stay away from this Hotel if you can.