HÔTEL AUGUSTUS ET OTTO * * * *
Hotel
•
€€
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Book on 
2024
Recommended
•
2024
This hotel, slightly off the beaten track in the residential district of Smichov, offers an excellent price/quality ratio and a very warm atmosphere. Highly recommended for families. Quiet, pleasant to live with: it's perfect if you spend several days in Prague and don't need to be at the heart of the tourist action. Nightlife is not rosy, however: Smichov is full of small authentic addresses to live in the Czech way! The proximity of the Vltava is a plus: reaching Mala Strana by foot following the shore is a real pleasure!
Did you know? This review was written by our professional authors.
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Members' reviews on HÔTEL AUGUSTUS ET OTTO
1.9/5
20 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in january 2024
Op zich een prima basic hotel.Bij aankomst een wat koel en zakelijk ontvangst. Schone kamers echter na 2 nachten ontzettend slecht geslapen te hebbeb om andere matrassen gevraagd, er zat een kuil in ieder matras waardoor je rug enorm belast wordt. Er lag voor ieder ook slechts 1 klein plat kussentje. Dit doorgegeven aan de receptie, andere dame die vriendelijker was. De volgende dag hadden we een extra kussen maar aan de matrassen was niets veranderd. De volgende dagen het kussen onder het matras geschoven waardoor we het probleem grotendeels hadden opgelost. Maar echt…..dit kan niet!
Visited in january 2024
I checked into the hotel, left my belongings, took a shower and left. location is very good. I came to Prague to surprise my friend for his birthday. I was given the door password for night entry. I took his photo and took the paper with me. I memorized it. Anyway. I returned to the hotel late and there was no one there, I forgot the password. I can't find the photo. I dropped the paper. I called the hotel number and no one was there. I spent the night in a nearby bar. That's why I have bad opinions about the hotel. For example, what happens if I'm taking a shower at night and I fall or have an emergency? There is no one in the hotel. I am a foreigner of the country. I asked for a refund and no one even answered.
Visited in january 2024
bad lighting,small room, price was higher than quality of everything. hair dryer needed rest ???? 1min working 3min resting otherwise it was not working, tv remote controler doestnot work.no free water avaliable, no tooth brush and paste.and no bathrobes and slippers. rooms are not soundproof if you have noisy neighbours like we you will struggle ti have a good night sleep.one good point they cleand the room daily.
Visited in january 2024
Beim Checkin musste eine Kaution über 1000 CZK hinterlegt.
Das wurde bei der Online Buchung nicht erwähnt. Außerdem haben die Getränke im Zimmer (Cola-Dose etc.) maximal einen Gesamtwert von 250 CZK gehabt.
Leider warten wir seit 2 Wochen nach Checkout immer noch auf die Rückzahlung der Kaution, obwohl wir nichts getrunken haben und die Rezeption gesagt hatte, dass alles ok ist...
Das wurde bei der Online Buchung nicht erwähnt. Außerdem haben die Getränke im Zimmer (Cola-Dose etc.) maximal einen Gesamtwert von 250 CZK gehabt.
Leider warten wir seit 2 Wochen nach Checkout immer noch auf die Rückzahlung der Kaution, obwohl wir nichts getrunken haben und die Rezeption gesagt hatte, dass alles ok ist...
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The worst communication I have ever experienced! DISGUSTING BEHAVIOUR! They ignored my messages, which caused my reservation to be cancelled!
They couldn't charge me from my card even though I had all the money needed on it.They didn't explain why or make any suggestions what to do next. I asked them to change the name on my guest list it was spelled incorrectly again nothing was done.
Days later, they texted, "You are not the only one who is coming that month." IT IS YOUR JOB TO ANSWER CLIENTS' QUESTIONS BEFORE THEIR ARRIVAL! YOU ARE PAID FOR IT! I called them some woman answered my call, and it was so clear she had no idea what she was doing.
I had 2 reservations with them, she said you have 3. I can se three names. She thought that my surname is the third person even though my surname was in the section where it says surname????♀️ How stupid do you have to be to not understand that??
THEY CANCELLEDED MY RESERVATION 1 DAY BEFORE MY ARRIVAL WITHOUT ANY EXPLANATION AND HAVEN'T ANSWERS MY CALLS AT ALL. WHEN THEY SEE MY NUMBER THEY HANG UP ON ME.