HÔTEL MAJESTIC PLAZA ^{* * * *}

Veľmi príjemný a ochotný personál, skvelá poloha, chutné raňajky. Postele aj vankúše boli ozaj pohodlné. Kúpeľňa čistá. Ako veľké negatívum hodnotíme špinavý koberec. Mali sme rezervované 2 izby a v oboch bol dosť znečistený. Možno by stačili papuče na izbe a pravidelné tepovanie.

Overall it's a fine hotel, but we had some issues. First night the room was boiling hot and AC wasn't working. Next morning we asked front desk about AC and they (rudely) said they basically don't turn it on (it's central) during winter and told us to just open the windows. Which we did and it helped. Not 10min later someone came to our room and opened our door without knocking. Luckly we had put the extra lock in so they couldn't open it all the way. I tried to talk to whomever opened it and this woman mumbled something and basically ran away with no explanation. - very weird first day.
Breakfast - it's good and plenty of options. Not the fanciest but you won't miss anything. They change up the pastries daily. Just don't mind the rude servers running around non-stop.
Room - it's a good size and has everything you need (except AC apparently)
Clean - 8/10
Location - 9/10 close national museum, plenty of restaurants, shops, and metro nearby
Service - plane rude all around, but this seems to be normal in Prague
View - nice side view of the city and castle from the room (6th floor)

Very nice hotel in a perfect location for visiting Prague, everything was walking distance. Breakfast was great and staff were really helpful, provided luggage storage for the day we checked out. Only issue is we got a twin room instead of double when we asked for double.

Kein 4 Sterne Hotel.
Positiv:
Nettes Personal an der Rezeption und der Page war sehr zuvorkommend.
Behinderten gerecht. Parkplatz in der Tiefgarage.
Zimmer sauber
Bar Preise in Ordnung

Negativ:
Personal beim Frühstück schaut so als hätten sie den Beruf verfehlt.
Schnelles abräumen von Geschirr, gerade Messer abgelegt, Teller weg.
Tische wurden mit einer trockenen Servietten abgewischt und neu eingedeckt.
Zimmer etwas in die Jahre gekommen.
Preis Leistung stimmt nicht so ganz.
Ablage im Bad fehlt, Steckdosen ja, am Bett fehlt auch. Halb so schlimm würde ich sagen ????

Zusammengefasst:

Für ein Wochenende auf jeden Fall empfehlenswert mit kleinen Abstrichen.

My experience was very bad, when I arrived at the reception, there was a problem where my room reservation was not visible in the system at all. After waiting in the lobby, we finally got a room on the 5th floor. When we entered the room, we realized that it was not the room we reserved through booking. We went to the reception to complain. The young girl at the reception was very unpleasant in words and face and in the conversation where she told us that there are many smaller rooms than the one we got and that we can be happy that we got this one.

The manager came in and found us a room on the first floor, she was quite professional. We entered the room which was very dark, there was no daylight at all because of the tall building across the street, actually it's a school where it was not comfortable to walk around the room in underwear because the children saw everything from the class to our room, so we had another curtain drawn the whole time.. The room is very old, I would say from the furniture from 1942. The small fridge was empty, I expected a mini bar to be available for a 4 star hotel. The door to that little fridge creaks when it opens and closes.

When we asked where the smoking area was, we were told it was in front of the hotel, but I didn't see a litter in front of it, only after 2 days I found out that there was a small black tub on the wall to the right of the hotel.
The walls in the room have catastrophically poor insulation. Everything can be heard from the room to yours as if other guests are in your bathroom. No one warned us that there were 2 breakfast restaurants. In the morning we went to the Victoria restaurant for breakfast and were stopped where we were told that we could not have breakfast there but that we had to go to another restaurant in the basement. When arriving for breakfast, it's not the usual way of greeting the guest, but somehow strange, like looking at us as if we've done something wrong. No smiley faces.

We wouldn't have known that second restaurant existed. When we booked the room, it was mentioned that the hotel has a spa, but that spa is just 2 sunbeds where you are warmed by a radiator on the wall and a hot tub. The maids didn't know a single word of English and when we asked them something, it was very difficult to explain exactly what we wanted. The carpet in the room is very old, more like it has changed color, so it is not really recommended to walk on it with bare feet. Luckily we brought slippers. On the first day, we ordered 2 coffees at the bar and were charged 200 koruna, and not a single drink on the price list has a price of 100 koruna. The same day in the evening, we ordered 2 of the same coffees as in the morning in that bar and were charged 180 koruna.

That amount was not in the price list either. Sockets are not available near the bed, but there is only a cube on the table a few meters from the bed. The pillows are very bad, very worn. The breakfast was great, the location was good. We felt very unwelcome in every way and even when leaving the hotel we were not even asked if everything was okay. Prague is beautiful, there is a lot to see. We will definitely come again, but never to this hotel. I do not recommend it at all.