CARLOS V HOTEL

Fantastic location with a fabulous view of the sea, the Alghero lungomare and the Capo Caccia. I strongly recommend the rooms designated as “frontal sea view” as the others are either sidewise or further deep in the background, overlooking the swimming pool and the sea from farther distance. The breakfast was excellent, good choice of great quality food, plus real orange juice. Very friendly and helpful staff. Attractively located bar with a great terrace and even more spectacular views.

Service und Freundlichkeit ist super! Außerdem ist die Lage top

Stupendo.

Horrible experience! If you're looking for a nice, 5-star holiday, do yourself a favor and don't book this place. I'm baffled at how they can call themselves 5 star when it was mostly 3 star in terms of service, quality, and hospitality. I'm even doubting that the positive reviews are even genuine or just marketing. First, when we arrived, no one helped with the luggage, the guy at the reception who was quite unpleasant just sat there and smiled at us while we had to drag our own suitcases. First red flag. Then, we notice the bed in the room is not a double, but instead two twin beds just put together and of course with a hole in the middle that you can totally feel when you're laying. Another thing, there was no duvet, only a sheet. When we asked the same guy at reception, he said that only some rooms have duvets (I've never seen this in my life in a 5-star establishment) and then I ironically asked, are all the rooms 5-stars or some are maybe 4 or less?! Then we had to ask for bathrobes which were also not provided. The breakfast was nothing special, cold eggs, found a hair in one of the fruit plates (you can see the photo). The hallway going to the gym looked like a scene from some horror movie, with humidity stains on the ceiling and smell that was really unwelcoming. The gym itself is super outdated, cold, with one machine not even working, the toilets were closed (due to covid?!?), so the exercise wasn't as pleasant as you would expect. One of the last nights, because they put us in an adjoining room, another people came to the room next to us, and probably opened their balcony door so the wind was coming in from underneath the door and it was getting quite cold. When we went to complain, the same guy at reception was very unprofessional and said they're fully booked. After some time, nothing changed in the room, so we went down again, this time insisting to speak to his manager. He said they will contact us soon and they did, so after our talk, they moved us in another room, which also had twin beds, and no duvet. We asked for a duvet, and they brought us one for a single bed. At this point, it couldn't believe the amount of unprofessionalism and attention to detail. The hygiene overall was not great, the decor in the rooms very old-fashioned and not in a good way. The bathroom products in old, scratched bottles, and plastic cups in bags. This hotel is a joke and they seriously need to do big renovations and work on their customer relations. Maybe even go visit an actual 5-star hotel so they can get an idea of what it means in reality, not just in their delusional world. Absolutely disappointing experience and I wouldn't recommend at all!

Bello pulito ho avuto anche la fortuna di cenare con Luciano ligabue ottimo