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Opinions GRAN HOTEL COSTA RICA San José
Members' reviews on GRAN HOTEL COSTA RICA
4.3/5
67 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in november 2023
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GRAN HOTEL COSTA RICA
Manager
11/26/2023 at 19:04
Hello, Massimo. We are committed to providing the best guest experience. We would love to learn more details about your stay and how we can improve. Please reach out to us at https://help.hilton.com/s/contactsupport. Thanks for taking the time to give us your review.
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Visited in november 2023
Très bon 4 étoiles en plein centre de San José. Belles chambres bien insonorisées.
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Visited in november 2023
Lovely hotel.
Visited in november 2023
Excelente atención y desayuno.
Visited in november 2023
Amazingly quiet room despite windows facing busy pedestrian street. Clean. Great service. Solid restaurant. I had trouble sleeping due to allergies when running air conditioning, but it getting too warm when I turned it off. Probably a fairly unique issue to me and my allergies.
GRAN HOTEL COSTA RICA
Manager
11/24/2023 at 16:55
Thank you for choosing to stay with us, Ray. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to San José.
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Visited in november 2023
Excelente
Visited in november 2023
Excelente atención!!!!
Visited in november 2023
The hotel is nice. The surrounding area is not. It doesn’t make sense to punish the hotel for something that’s true of San Jose as a whole though. Truth be told, compared to many other nearby hotels, the immediate vicinity of this hotel is pretty decent (for two of its four sides, anyway). One thing I was mildly displeased about was the lack of a couch or loveseat in the upgraded room I paid for. The chair and bed were both comfortable though. The breakfast was also pretty good. One more thing to add. I got a steak and two bourbon and cokes at the top floor restaurant. It was a hundred bucks after my tip. Just something to keep in mind. Steak was good.
Visited in november 2023
Estuvimos en su zona de restaurant. El lugar, el ambiente, la atención y su comida excelente!! Cumplió nuestras expectativas.
Visited in november 2023
Fui con mi familia al desayuno buffet, esta 2 x 1, mucha variedad, deliciosa comida, fina atención.
Visited in november 2023
La remodelacion le dio vida al hotel y a la Cuidad de San José.
Visited in november 2023
Amazing hotel, located in the heart of San Jose, staff was super friendly and attentive. The only issue is that the WiFi in the conference room was spotty at best non-existent most of the time.
Visited in november 2023
Another great stay. The staff, all the staff are wonderful. Everyone of them.
Visited in november 2023
Beautiful hotel located centrally to shops, restaurants, theaters, and museums. Also ideal pickup location for day tours!
Visited in november 2023
I recently stayed at the Hilton Gran Hotel
in Costa Rica and was surprised by the series of unfortunate experiences. First and foremost, the Wi-Fi was completely non-functional throughout my stay. For the price paid, I expected reliable internet access, especially from a prestigious brand like Hilton.
Furthermore, the staff’s demeanor was unsettling. Instead of feeling welcomed, I felt scrutinized, as if every move was being watched with suspicion. This added an unwelcome layer of discomfort to my visit.
Overall, this was a letdown and not at all what I anticipated from Hilton’s reputation. I hope this feedback will be taken seriously and that improvements will be made for future guests.
in Costa Rica and was surprised by the series of unfortunate experiences. First and foremost, the Wi-Fi was completely non-functional throughout my stay. For the price paid, I expected reliable internet access, especially from a prestigious brand like Hilton.
Furthermore, the staff’s demeanor was unsettling. Instead of feeling welcomed, I felt scrutinized, as if every move was being watched with suspicion. This added an unwelcome layer of discomfort to my visit.
Overall, this was a letdown and not at all what I anticipated from Hilton’s reputation. I hope this feedback will be taken seriously and that improvements will be made for future guests.
GRAN HOTEL COSTA RICA
Manager
11/09/2023 at 16:51
Hi Ruben - We are sorry that your experience at Gran Hotel Costa Rica, Curio Collection by Hilton didn’t quite match your expectations. We work hard to provide great amenities and exceptional service for our guests, but we missed the mark. We will share this review with our team and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to give us your feedback.
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Visited in november 2023
Muy $$$'
Visited in november 2023
Positives:
Great location if you want to have easy access to several “main attractions”(walking distance to National Theater, Jade Museum, etc). You will be grateful for valet parking ($28). Hotel is nice. Very friendly staff!! Pretty rooms. Breakfast buffet is fresh, good variety.
Negatives:
The air freshener they use is overpowering. If you are sensitive to smells (like me), beware. I left w/ a migraine. Beds are FIRM (this could be a positive for some). I would not eat dinner in the hotel restaurant (Cultura 5). Food was good enough (not great), but prices are exorbitant!!! We spent $68 for 1 steak sandwich w/ fries, 1 bowl of soup, 1 cocktail & 2 waters.
Great location if you want to have easy access to several “main attractions”(walking distance to National Theater, Jade Museum, etc). You will be grateful for valet parking ($28). Hotel is nice. Very friendly staff!! Pretty rooms. Breakfast buffet is fresh, good variety.
Negatives:
The air freshener they use is overpowering. If you are sensitive to smells (like me), beware. I left w/ a migraine. Beds are FIRM (this could be a positive for some). I would not eat dinner in the hotel restaurant (Cultura 5). Food was good enough (not great), but prices are exorbitant!!! We spent $68 for 1 steak sandwich w/ fries, 1 bowl of soup, 1 cocktail & 2 waters.
GRAN HOTEL COSTA RICA
Manager
11/07/2023 at 20:34
Hi Shana, we're thrilled to hear that you enjoyed our great location and found our staff friendly. We apologize for any discomfort caused. Your feedback will be shared with our team for improvement. We appreciate your feedback regarding the prices and will take it into consideration. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at 2103 9000 so we can follow up with you. We hope to welcome you back soon for another pleasant stay.
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Visited in november 2023
Absolutely amazing
Visited in october 2023
The hotel location is really optimal. You cannot be more downtown than that. The food and drinks are fabulous. Oscar and Roy both bartenders on two different evening were very caring and made great suggestion for drinks and food. The happy hours were appreciated with not only drinks but food that came along. It was way more than just peanuts very high end food to go with your drinks. The room was big and clean. We would go again.
Visited in october 2023
Excelente servicio y rapidez
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Visited in october 2023
Excelente atención y precio
Visited in october 2023
Buena atención y diversas áreas de comodidad y distracción, tiene salas de conferencias, piano bar, rsataurante, gimnasio, ese día hubo buffete de comida, es un hotel elegante.
Visited in october 2023
Un très bel établissement en plein cœur de San Jose. Tous les personnels sont prévenants et très professionnels. Un seul mot Pura Vida ????????
Visited in october 2023
En el restaurante me cobraron de más. Y lo hizo apropósito ya que nos vio con prisa . Que mal que hagan esto se aprovechan del turista
Visited in october 2023
Exelente
Visited in october 2023
Wir wurden vom Personal sehr gut behandelt. Die Zimmer waren perfekt und das Frühstück köstlich.
Visited in october 2023
La atención a la entrada del hotel no es la mejor y la comida un poco salada. Para parquear es un dolor.
Visited in october 2023
Precioso hotel con excelente ubicación y el personal es de lo más amable
Visited in september 2023
This is a beautiful hotel in a fabulous location in the historic area of San Jose. We had breakfast here two days and it was the best food we had on our two week tour. Great location for walking around the area and doing any local tours. We did a viator food walking tour that we would highly recommend!
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Room - we had a king room with a street view. The room is small but comfortable. The bathroom and shower are separated, and the vanity is spacious.
Breakfast - breakfast is fantastic! We truly enjoyed the tamales and casado dishes (rice, beans, veggies, and some protein). We never ate out for breakfast but always at the hotel; it was that good! Highly recommend!
View - the city view on the 5th is amazing!