Opinions HOTEL LOS VOLCANES Alajuela : Find out what other web users have to say about this place

Robert A.

Visited in november 2023

We stay here frequently because it is close to the airport (10 minutes) and close to a lot of good restaurants. The staff are great and the rooms are good. Reasonably priced.

Aurely m.

Visited in november 2023

We had a wonderful one-night stay at Alajuela City Hotel and Guest House. We arrived from SJO airport in mid day and were greeted by Farlen at the front desk, who was extremely helpful and showed us to our room. Our room was quiet and just what we needed after a long day of travel no noise and great sleep. The hotel is close to ATMs and a few restaurants in a walkable area. Breakfast delicious.... Yummmmm
I will be back and will bring my family as well

JULEN O.

Visited in november 2023

Muyyy agradabless. Cerca del aeropuerto.
Muy buena comida.
Te ayudan con todoo

Silvia S.

Visited in october 2023

I slept a couple of times at the Alajuela City Hotel between different trips and tours during my 6 week stay in Costa Rica.
It was always nice coming back to my 'home away from home' in Costa Rica and being welcomed like a longtime friend by Carlos with his wide smile.
Can absolutely recommend staying there!

Chloé R.

Visited in september 2023

Très bon séjour avant de reprendre l'avion. L'hôtel est cosy, le patio très agréable et le petit déjeuner très bon ! Un accueil extrêmement chaleureux de la part de Carlos. Il y a une place de parking pour un petit supplément le long de la maison.

Phil G.

Visited in september 2023

Had a great stay at the Hotel! Needed to sleep one night before heading into the Jungle and this hotel was absolutely perfect for it. It is in the middle of Alajuela where there are all the shops you need and some small parks to relax.

The host and master chef Carlos was super helpful. He showed me around, cooked some traditional costa rican dishes in the morning and we had a great time! Another 5 stars for him!

I would recommend getting some cash with you to pay because then you even have a little discount (dollars or colones).

What I also really loved is the front and back garden of the place. There is lots of room the chill, work and eat here!

If you ever need a great, safe and clean hotel close to the airport, I highly recommend the Alajuela City Hotel!

Tracy G.

Visited in august 2023

Lovely old world charm - has little courtyard w fountain and beautiful plants, super friendly staff, high ceilings, great towels, comfy bed. Rustic, restful and very comfortable!

Ramon Z.

Visited in august 2023

Very close to the Airport, convenient for my overnight stay, didn't want to get to far from the airport, nice area. Carlos and Fabiana were very helpful and friendly made me feel at home. In general very clean hotel. Would come back and recommended.

Jacob B.

Visited in july 2023

Superior service. The man working the reception desk on Saturday night was TOP NOTCH. Gave us a breakfast to go at 4:30 in the morning! I’m always coming back here! Thanks for the stay!

HOTEL LOS VOLCANES Manager

07/16/2023 at 16:31

Thank you Jacob for the wonderful review. We look forward to serving you again in the futrure!

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Anastasia L.

Visited in july 2023

Lovely little hotel! The owners, Charles & Heather, and their poodles! are so welcoming and accommodating. They have rooms to share with friends as well as private. Their breakfast is delicious. The place is quiet and homey. Location is excellent near shops, parka, restaurants. We stay here with our students from summer program every summer! Would stay here again!

HOTEL LOS VOLCANES Manager

07/16/2023 at 16:32

We always look forward to serving your groups!
Thank you so much for the kind review.

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Joseph D.

Visited in july 2023

Neat experience and would recommend for the the experienced traveler.

HOTEL LOS VOLCANES Manager

07/16/2023 at 16:33

Thank you Joseph... We hope to be able to serve you again in the future.

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Anahay P.

Visited in june 2023

I had to stay at this hotel due to a last minute change in my plans. They quickly booked me and accommodated me in a nice hotel room
Next to the lobby. The front desk guys Carlos was amazing. He was the highlight of my stay and gave me so much valuable information. The place truly felt like it was owned by a small family and you just went to visit! Very close to the airport.

HOTEL LOS VOLCANES Manager

07/16/2023 at 16:34

Carlos is AMAZING... we are blessed to have him on our team. Thank you so much for mentioning him!

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Stacey O.

Visited in may 2023

We had a wonderful one-night stay at Alajuela City Hotel and Guest House. We arrived from SJO airport in the late evening and were greeted by Carlos at the front desk, who was extremely helpful and showed us to our room. Our room was quiet and just what we needed after a long day of travel. The hotel is close to ATMs and a few restaurants in a walkable area. Breakfast in the morning was tasty! Our shuttle showed up 40 minutes early and the amazing staff came to alert us right away and were so gracious when we had to leave in a hurry.

HOTEL LOS VOLCANES Manager

07/16/2023 at 16:35

Thank you so much for your kind words. We strive that all our guests have the same expierence as you! :-)

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Marvin B.

Visited in april 2023

Der ideale Ort, um die Costa Rica Reise zu starten und zu beenden. In direkter Nähe zum Flughafen San José mit Restaurants in direkter Umgebung. Toller Service und saubere Zimmer!

HOTEL LOS VOLCANES Manager

04/16/2023 at 20:15

Thank you so much for the 5 Star Review. Our staff is the best!

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Anne V.

Visited in april 2023

Nous avons passé une nuit là bas car notre vol arrivait à 17h et nous ne souhaitions pas prendre la route.
Les chambres ne sont pas insonorisées, vous entendez strictement tout (bruit de la rue, gens qui parlent). La décoration est très vieille et l’hygiène laisse à désirer. En tournant le mitigeur d’eau celui ci nous est resté entre les mains. La salle de bain est vraiment très vieillotte.
Le petit déjeuner est ok.
Le staff est sympa notamment le gérant très accueillant. Nos valises avaient été égarées et il nous a aidé à trouver des vêtements et produits de première nécessité.

HOTEL LOS VOLCANES Manager

04/07/2023 at 21:52

Thank you for mentioning our amazing staff. We really try to make everyone feel welcomed and careed about.
The room you booked is in our main 100 year old house and it has the construction of that time period. It is part of the buildings charm. Next time, you may want to consider or Supeiror Rooms that are off a private back hallway. They are newer and out of the main area.

In so far as the shower handle... we took a look at your room and cannot figure out what you are discussing about the handle. It seems to be fine. If you ca reach out to us and let us know exactly what the problem is so we can find it and correct it.

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Brian S.

Visited in april 2023

Friendly and clean

HOTEL LOS VOLCANES Manager

04/07/2023 at 21:53

Than you so much... we try to make sure all our guests feel welcomed and cared about. AND we work hard to keep our facilities clean and organized.

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Starrbria S.

Visited in april 2023

Amazing staff! Super welcoming! My boyfriend surprised me with a stay here. This hotel used to be a hospital! Being a nurse, it was definitely special place to stay! Thank you for your welcoming hospitality!

HOTEL LOS VOLCANES Manager

04/07/2023 at 22:08

Awesome! We are so happy to have been able to be a part of the surprise! We hope to serve you again!

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Steve T.

Visited in april 2023

Charles, Heather, Jesse and the rest of the staff are a treasure. They are very helpful and extremely nice. The hotel was clean, quiet and relaxing and in a great location for traveling to and from the nearby airport, I can’t recommend the hotel enough.
-Steve

HOTEL LOS VOLCANES Manager

04/07/2023 at 22:06

WOW... thank you so much for you kind words about our staff. They are fantastic. We hope to hav eto opportunity to serve you in the furture.

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Echo F.

Visited in april 2023

An absolute gem close to the airport / but feels like we’re in an old world home. Lovely courtyard. Perfect English / great customer service. What a nice end to our vacation on Costs Rica! The owners made feel right at home. Thank you, Heather & Charles. ❤️

HOTEL LOS VOLCANES Manager

04/02/2023 at 00:34

Thank you Echo and Bill... It was a delight to serve you and look forward to the opportunity to do so in the furture.

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John L.

Visited in march 2023

Always a very good experience with clean rooms and excellent service

HOTEL LOS VOLCANES Manager

04/02/2023 at 00:35

We are grateful to have had the opprtunity to serve you.

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Barb K.

Visited in march 2023

We stayed here at the beginning and end of our trip to Costa Rica and could not have asked for a more perfect place! This was our first trip to Costa Rica and Alexandra took wonderful care of us - she was awesome! All of the staff were so friendly and welcoming. The courtyard and rooms were lovely and the hotel was in a really good location to explore. We would highly recommend the Alajuela City Hotel. I feel as though I have a kindred spirit with Alexandra and I thank you so much for all your kindness!!

HOTEL LOS VOLCANES Manager

04/02/2023 at 00:37

We are delighted you had sucha great expienece. Alexandra is AMAZING as is all our staff. You are home while you stay with us.

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T.J. K.

Visited in march 2023

"Boutique" hotel with nice rooms and great staff. Wonderfully helpful service, with open air courtyard where breakfast is served.

HOTEL LOS VOLCANES Manager

04/02/2023 at 00:37

Thank you TJ... We aim to love and serve all of our guests... :-)

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Coleman A.

Visited in march 2023

Awesome place, whole family stayed here after my wedding checking out the city and they all loved it. Clean nice rooms. Super hospitable owner and hosts. The owner definitely seems the type of person to hang out and crack a cold one with you.

HOTEL LOS VOLCANES Manager

04/02/2023 at 00:38

LOL... Anytime!

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Ricardo R.

Visited in march 2023

I had a wonderful stay. The owner and staff are all friendly and always making sure you are taken care of. The property is located in the middle of the town so it’s convenient to walk around and explore. All the facilities where clean and comfortable. Would definitely come back and stay here during my next visit to Costa Rica.

HOTEL LOS VOLCANES Manager

04/02/2023 at 00:39

We look forward to the opprotunity to serve you again in the furture!

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Gary W.

Visited in march 2023

This is a great place to stay when you're in the San Jose area. It is convenient to the airport and close to the north side of town for easy access to other parts of the country. The owners are nice folks and are most accommodating. Breakfast is fantastic! Be sure to order the beans and rice, which is, in my opinion, the best in Costa Rica. Accommodations are clean and quiet with modern air-conditioning. They arranged a rental car for us from a reliable and high-quality rental company and made things easy for us. Be sure to tell them that I recommended them highly.

HOTEL LOS VOLCANES Manager

04/02/2023 at 00:40

Thank you, Gary, for your kind words. WE THINK OUR GIALLO PINTO IS THE BEST ALSO!!! We hope to be able to serve you again!

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Laure F.

Visited in march 2023

Ambiance relaxante qui contraste avec l'agitation de la rue. Il existe des événements. Jazzy/cuisine du chef traiteur qui viennent à l'hôtel. Dommage que je n'ai pas été informée. C'est un petit loupé.

HOTEL LOS VOLCANES Manager

04/02/2023 at 00:42

We are so happy you enjoyed your stay with us. Our hotel is definately a sanctuary form the city outside.
We are so sorry you were not informed of our Noche de Estrellas. We try to reach out to evey guest on the nights we have it by either email or WhatsApp.

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Alisa M.

Visited in march 2023

loved this place. great service! everyone was kind and helpful. my 530 am airport pickup went smooth and easy. beautiful gem of a hotel. bring earplugs if you sleep lightly, as the street noise is noticiable.

HOTEL LOS VOLCANES Manager

04/02/2023 at 00:44

Alisa, we are so gald you enjoyed your time with us. In the furture, we have earplugs and there is a sound machine in every room avaioabel. We know the city noise can be disturbing to some.

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Daja E.

Visited in march 2023

Super friendly and helpful. Large pleasant rooms beautiful courtyard in classic building. Convenient to airport.

HOTEL LOS VOLCANES Manager

04/07/2023 at 22:08

Thank you Daja... Our main house is over 100 years old. We are so glad you enjoyed our place.

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Candice J.

Visited in march 2023

Great for business and female solo travelers. In the city but felt like a mini oasis with the trees and birds and sounds. Quite. Rooms very clean and nice. Staff very friendly and communicative. Great price. Good breakfast. Fabulous bistro area with water feature. Can't say enough. For being in the city, I loved this place.

HOTEL LOS VOLCANES Manager

04/07/2023 at 22:10

Thank you Candice. We have a great reputation with single women travelers... we are grateful you felt comfortable and secure. We hope to be able to serve you again! Pura Vida!

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Joellyn

Visited in february 2023

Positive: The staff is wonderful! Carlos helped us get checked in even though our daughter arrived at 1:00 am. The breakfast was excellent and the seating was relaxing. Wonderful experience. Negative: The only difficulty for us was parking our car--no place to park except at a nearby public lot. This is a great place if you are using a taxi.However, it worked ok since we pulled up in front of the hostel and unloaded. But would not do this in the dark!

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