DOM HOTEL
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Located in downtown Heraklion, the Dom Boutique Hotel is a five-star establishment offering luxury accommodation. Contemporary rooms feature Wi-Fi, flat-screen TVs and marble bathrooms with rain showers. Some superior rooms also feature a sofa bed and outdoor hot tub. Breakfast is included and served in a chic dining room. The hotel also offers an elegant bar at reception. The hotel is accessible to people with reduced mobility and has adapted rooms. Additional services such as guided tours, babysitting and floral arrangements can also be booked.
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I feel compelled to share my extremely disappointing experience at the Dom Boutique Hotel in Crete, Greece, where my friend and her husband stayed just two months ago. Their decision to book a stay at this hotel was based on online reviews and its supposedly convenient location in Ierapetra, Crete. However, from the moment they arrived, their expectations were shattered.
Upon entering their room, they were immediately hit by an unpleasant odor that permeated the air. Hoping that it was a temporary issue, they decided to spend the night. Unfortunately, the stench persisted, making their stay unbearable. They made the difficult decision to check out the next morning, only to realize later that they had left a power adapter in the room.
What followed was a series of frustrating attempts to retrieve the forgotten item. Multiple calls were made to the front desk, each met with either no response or vague promises of assistance. Feeling increasingly exasperated, my friend sacrificed a day of sightseeing to visit the hotel in person. Regrettably, the encounter with the front desk staff was nothing short of a nightmare. The receptionist displayed a shockingly poor attitude, blaming a departing colleague for the lack of cooperation and asking my friend to return the following morning.
This ongoing saga required my friend to make not one, not two, but three separate trips to the hotel, even involving the police at one point. It was only through the intervention of the authorities that they were finally able to retrieve their power adapter from the same room they had stayed in. It's utterly disheartening to reflect on the fact that such a trivial matter consumed a significant portion of our sightseeing time, casting a dark cloud over our entire trip.
In conclusion, the Dom Boutique Hotel in Crete has proven to be a colossal disappointment. From the initial foul-smelling room to the shockingly unprofessional behavior of the staff, our stay was marred by a series of unfortunate events that tainted what was meant to be a memorable vacation. I hope that sharing this experience will serve as a cautionary tale for others considering a stay at this establishment. It's clear that the Dom Boutique Hotel has a long way to go in terms of service quality and guest satisfaction.