ABATON ISLAND RESORT & SPA
Hotel
•
€€€
2024
Recommended
•
2024
Luxury hotel in a spacious park with a magnificent view of the sea.
This luxury hotel opened its doors in April 2018. Set in a spacious park with magnificent sea views, it offers ultra-elegant accommodation with a remarkable collection of luxurious rooms, suites and villas and a variety of restaurants that will delight your senses. Beautifully decorated, all rooms include a terrace and access to beautifully landscaped gardens. From the chic seaside to the elegant swimming pool, the emphasis is on purity and creativity.
Did you know? This review was written by our professional authors.
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Members' reviews on ABATON ISLAND RESORT & SPA
3.7/5
12 reviews
Value for money
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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
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The premises and rooms are nice, but be aware that you will have to go through a lot for minor things.
To resume: misinformed by staff regarding our reservation during check in that dinner was included.
After dinner at a buffet which was neither good nor worth it (breakfast is decent, but avoid the dinner). We were surprised with a bill for 100e (50e/person). When going to the manager Popi, she made no attempt to resolve the problem. Informed that we would have to pay despite being the hotel's error. Her solution was that we could pay an extra 90e for the next night to benefit a very not worth it half board experience.
Quite frankly, she was very condescending and was not at all attentive. Placing the blame on us to have known better when we had booked. However, hotel.com does not explicitly mention the half board system and we were confirmed by staff several times during check-in the dinner was included. As someone who has personally worked in a service role, her behavior and actions were highly unprofessional.
In the end, we did not get charged, but we had to contact hotel.com in order to fix the problem as the hotel manager refused to correct their mistake. When hotel.com contacted them, they lied and said we knew about the mistake on the hotels part regarding our reservation before the dinner.
This was a problem with a super easy solution which they did not do until pushed by external party. I can't imagine how more serious problems/mistakes are treated.
All staff except the manager mentioned above were super kind and professional.
For people who do not heed this review and book here, go to restaurants elsewhere. You are in Greece and should be enjoying delicious food.
Guest relation was very courteous.
All employees was very polite and nice.
The food options are varied and very nicely defined with each restaurant having its own house on the premises.
One of the famous "Buddha Bars" are also located there which we loved for seaside lunches or the occasional cocktail/champagne shenanigans.
Staff was extraordinally friendly and helpful.
Huge pool areas and a very cozy and beautiful beach are the main focus of the hotel.
The relatively short drive from the airport is also very comfortable thanks to modern and luxurious shuttles.
All in all we definitly plan on returning on our next trip to Crete.