Opinions GRAND HÔTEL AMRÂTH AMSTERDAM Amsterdam

we liked the spa...the hotel is old and very well maintained...the rooms are spacious and bright...totally recommend

Heb alleen het toprestaurant bezocht.

Very close to the train station. Wish we could have stayed longer. Systems were down during check in so they gave us some free drinks at the bar. Checked all the boxes for a great comfortable stay!

Au top, on a adoré le cadre, l'emplacement, le spa ,le personnel. Seul bémol les fenêtres des chambres ne s'ouvre pas

Ένα ξενοδοχείο που από μακριά θυμίζει πύργο μιας άλλης εποχής και από κοντά είναι επιβλητικό και τεράστιο. Έχει χαρακτήρα ως κτίριο. Οι χώροι του προσεγμένος. Αν είστε τυχεροί και βρείτε δωμάτιο με θέα στο κανάλι( αξίζει να πληρώσετε κάτι παραπάνω για αυτο), θα μαγευτείτε κοιτά,όντας από τα πολλά και τεράστια παράθυρα !
Το προσωπικό ευγενεστατο και εξυπηρετικότατο!
Η θέση του ιδανική κοντά σε στάσεις μεταφορικών μέσων, στον κεντρικό σταθμό συγκοινωνιών, και δίπλα στο πασίγνωστο red light district.

Mooi Hotel in het oude scheepvaarthuis op loopafstand van het CS. Fantastisch ontbijt en een mooie Spa. Vriendelijk en hulpvaardig personeel.

Die "Klima" Anlage kann nur +3 bis - 3 Grad kühlen oder wärmen. Einen Heizkörper gibt es nicht, mit einem 3 Speichenelektro Ofen kann man noch mal +5 Grad heizen. Wenn man als Valentinstag den 14.02 in Deutschland feiert in Amsterdam bei Nachts 8 Grad verbringt kann man die Zimmer Temperatur nur bis 15 Grad erwärmen.

We stayed at the hotel for a romantic weekend in Amsterdam. The place is a real treat in term of architecture and history. It has a perfect location, a couple of minutes away from downtown, train station and museums. We really enjoyed the welcoming crew, they were really nice and helpful with us. We've also enjoyed the renting bike service. Breakfast is really good and the rooms are perfect, except for the water temperature and pressure, which is a little bit volatile.

The room is beautiful, as is the overall atmosphere of the hotel. Lovely amenities and luxury relaxing.
Unfortunately the breakfast lady disturbed the lovely breakfast by saying it was not included and I had to pay right away. The front desk had the right information and it was straightened out.

Mama les rideaux électriques, la bouteille d’eau à 11 euros c’est pas cool

Waardeloos service en incapable personeel

incredible athmosphere , and maze like corridors are good for last trip to bed :)

Scam artist hotel, and one that is clearly not a 5-Star location. This hotel is a 4, at best, and not even a 4.5-Star. Comically bad bed, bizarre smells in the room. Dirty room, as if they didn’t fully clean it and prepare it for me. There was dried stains all over the bathroom, and glasses were smudged, like someone didn’t clean them. This hotel is not “historic” as much as it’s just plain old and decrepit. It’s not comfortable at all. Also note, if you have children, this hotel uses old elevators where there is no door! The exposed floors pass by as you stand back.

Rude receptionist, who attempted to double charge me for my stay. PLEASE NOTE: this hotel does not let you arrive slightly late. They will cancel your stay on you and attempt to take your money! This policy is barely mentioned on their website, only when you actually book a room. It is nor mentioned on websites, such as Priceline, where the hotel sells their rooms.

I arrived at 8 AM and the receptionist deadpan stated that the reservation had been canceled. Since I was arriving so early, I had booked the day before onward. Apparently their “no show” policy is they cancel your reservation and keep your money, and then attempt to double charge you by booking a second reservation.

After saying “Sorry, your reservation has been canceled” and then literally nothing else, the receptionist just stood there. After prompting her, this receptionist, who is the most unprofessional and mentally unstable hotel employee I’ve ever met, kept interrupting me and condescendingly telling me that I can’t show up at 8 AM like I did.

After explaining that this was the coldest and most unprofessional welcome to a hotel I’ve ever experienced, the manager stated that the information the receptionist told me was incorrect. However, she did not care, and did not seem to mind that she has a totally out of line receptionist double charging people.

Save your money and go elsewhere. Truly. I’ve been all over the world and stayed at hundreds of hotels. This is easily the worst one, if not for the poor quality of everything, then for the fact that they were going to double charge me. Their policy makes arriving, as an international traveler, very difficult, and their intention of double charging me for my room should be criminal. I cannot imagine how many people they must have scammed with this “policy.”

Did not have a good experience here at all. I stayed here on a work trip, rooms were ok, but very dated, you can see the wear & tear everywhere. The location is very good, though.
This hotel is definitely not 5 stars, and the staff are quite rude. I felt really unsafe here as a female solo traveller, as at midnight, when I was about to fall asleep already lying in my bed, I heard someone knocking at the door saying: "Roomservice". As I was already half asleep at this point and hadn't ordered any room service, I just ignored the knock and thought the person would walk away. Then, suddenly, I heard the waiter unlock the door which I had previously locked, and enter (!!!) my room. At this point, I started screaming at the man to get out of the room, which he did. Not a pleasant experience at all to have someone unlock your room door from the outside in the middle of the night - I felt really unsafe. When I complained about it the next day at reception, the receptionist told me that the guy had confused the rooms. I get that part, and mistakes can happen, but it's still no excuse for just unlocking and entering a guest's room in the middle of the night. I won't be back.

La pire expérience.. cette hotel es tous sauf un 5 étoiles ! Même le personnel étais d'accord avec moi quand j expliquais mon mécontentement !
Une chambre usé par le temps, des meubles abîmé, une chambre ou le chauffage ne fonctionne pas et après plusieurs remarques de ma pars sont venu vérifier et me mettre un petit chauffage électrique ! Vu la taille dez chambre et le bruit que sa fesais j ai du à nouveau menace que je voulais quitter l hôtel que c étais une honte .. on ma change de chambre tous aussi usé, il fesais chaud mais il y puais la vielle moquette .. l hôtel en général es très froid .. le weelness es froid le jacuzzi es froid et ne fonctionne pas bien.. mais que dire du petit déjeuner une honte ! J en suis encore malade, rien vide, j ai été dans des hôtels budget ou le déjeuner es meilleur, il n y avais rien .. un jus sorti de boîte, 4 croisant qui puais le gras, une omelette infecte, et rien franchement il ferais bien de fermer l hôtel et de remédie à tous leur problème avant d accueillir des gens ! J ai voulu me plaindre pour un dédommagement ils ont fait genre qu il ne me comprenais pas, j aimerais un remboursement de cette hôtels !

Nice historical building, good location! But in a 5* star hotel I think towels should change every day and take out rubbish. We had two rooms, the cleaning was different in the each room. The stuff work so long, when we asked someone to helped us everyone passed our questions it on another person it was so long. The restaurant - service is very slow. Not 5 star hotel.

********Attention********** We believe we were robbed by the Hotel Staff! It had to be hotel staff because no one else had access to the room. Beware and Stay Away from this hotel. During our stay, the managers were H. A. and M.G. I have to say that these are the most unprofessional hotel managers you can possibly run into. They did not help the situation and Mr. H. A. made threats to put us on a blacklist and called us liars. We had 2 laptops and other belongings stolen from our room, when in fact the room door and windows were closed. We quickly called the staff and reported what took place. We could not make the police report that evening because they informed us to come in the morning, when we went to the police station the wait during that time was almost 3-4 hours. This was our first Europe vacation, and we were not going to spend almost half the day at the police station. When we approached the manager Hisham and explained the situation he made us feel like we were lying. After almost a day, a complete stranger from a different hotel contacted us since we had our info on our belongings and informed us that they found those items in a different hotel. We went to that hotel and picked up the items that were stolen, they were all in the main area of that hotel. We became aware that the housekeepers are temporary workers and are working at different hotels on a rotation. This was not our only issue, we had other issues with the room that we originally booked. The first room we were given had a problem with the shower door. I crushed my fingers while opening and closing the door. This was a safety hazard. We promptly reported the problem to the hotel staff, and they switched our room to a larger one however it had the same issue with the dangerous shower doors that can crush your fingers. We agreed to stay in the room since we didn’t have any other options considering it was a busy weekend in Amsterdam. After our experience we definitely will not stay at this hotel, if we return to Amsterdam we will choose a different hotel.

Disappointing. Not 5 stars by any stretch. No one at entrance when we arrived with our luggage. You carry your bags up the entrance steps as a fitting introduction to the “Grand Hotel”. The rooms are repurposed offices with some of the office furniture and shelving left in place and depressing shabby decor. The suite we took is arranged weirdly- that is to say the bathroom and bedroom are just off the corridor and the sitting room is where the bedroom should be. The TV has about 5 channels all in Dutch and no you cannot stream from your phone. There is no music speaker. Nor is there an alarm clock. The front desk seemed amused by a request for a speaker- “we don’t have any” …delivered in smirk chuckle way. There is no thermostat to control room temperature. Room service menu is about 4 items. I’m quite certain none would be any good at all. Maybe it would be charming as a 3 star dive …4 would be stretching things. It’s almost funny how this place misses. And Amrath is apparently a chain so look out for the brand …and book something else.

A few last things to add: bed was very comfortable. Bathroom had an odd design but good fixtures and water pressure /hot shower. (No towel rails and only one hook). Staff is very friendly.

Hotel avec ambiance de l epoque a cote de central station
Tres bon accueil
Personnel tres professionnel
PDJ copieux
Chambre spacieuse a la déco originale
Superbe espace spa piscine hammam

Magnifique hôtel historique très bien situé. Monument historique complétement rénové avec des chambres moderne et très confortable. Espace spa avec piscine, sauna jacuzzi, très belle salle de sports. On trouve des chambres sur internet à des prix acceptables surtout hors week end.