Opinions HOTEL DE HALLEN Amsterdam

Mooi ingericht hotel met vriendelijk personeel. De kamer was schoon en de bedden comfortabel. Ontbijt viel echter tegen. Beperkt buffet, er stond ook een ontbijtmenu op de tafel maar er kwam niemand langs of verdere instructie hoe je dat kon bestellen.
Ik heb geboekt inclusief ontbijt (a €18,- p.p.) en 5 minuten na boeken kon ik via mijn boeking beheren ontbijt aanklikken voor €15,50 p.p. Komt mij niet helemaal eerlijk over.

Es triste que te obliguen ha quitar la luz de la habitación si te vas de ella, si dejas el móvil cargando o cargando ordenador o baterías te las encontrarás vacías al volver al hotel. Es penoso.

Nice and new decoration, friendly staff, clean rooms. Location is very good in walking distance for walking lovers. Otherwise only 4 stops by the tram. I will prefer again for next time.

There are no windows, only an air conditioner. This leads to the big problem we had with our stay -> the noise that came from the vents. You can hear all the steps and toilett flushes from above (there are two floors, we stayed on the first). Sleeping was not an option because even if you turned the air conditioner off and no one else walked or went to the bathroom above, you could hear the loud noise the vents themselves made. It took hours to fall asleep and once you managed to do that, you woke up again to the noise from the first people in the morning.

After explaining the situation to the service staff and asking politely for a new room (possibly upstairs) we were told that they couldn’t change it due to the different rooms they had. The first floor was cheaper (but by no means cheap!!) than the second floor, which would‘ve been the reason why we would have had to pay an extra amount of around 60 euros every night to get an upgrade. That wasn‘t even an option, since they were fully booked and they couldn‘t downgrade someone to the lower floor. Whilst this makes perfect sense, this would be the time to offer a discount or maybe a voucher for a drink, just something nice to show that you as an employee or hotel care. But nothing was offered and the empathy showed by the reception staff was limited to none.

One top of it, the cleaning personel arrived late every day (around 5 pm) which crossed with our day planning (get up early, back at the hotel around 4/5 pm) or they didn‘t even show up at all.

The one good thing about the hotel was the location. Right next to it are the food halls which are worth a visit. By tram you reach the city centre in no time or go for a longer but beautiful walk, crossing the many grachten bridges.

All in all, we would choose a different hotel next time since it was too expensive for the little amount of rest and service we got. But we would choose a close-by location.

Beautiful hotel. Very clean and friendly. The room was well equipped with tea, coffee, towels, shower gel, shampoo, hair dryer. Situated in a nice area, 30 min walk to Dam Square. 2 mins to food hallen where so much choice. 5 min walk to tram 17 which takes you to centre of Amsterdam in 15 mins.

Bonito hotel, nos ha gustado este hotel mucho porque tiene mucho encanto, muchas estatuas y grados de diseño. Cerca tiene un mercado de comida casera muy rica. Las habitaciones son muy bonitas, limpias y confortables. El personal es muy amable

3 night stay. Wednesday to Saturday. 4 minutes to trams.

Alleen maar gegeten in restaurant Remise47 maar dat was een geweldige belevenis. Prettige bediening, goede sfeer, heerlijk eten. Een aanrader!

Das Hotel ist in einer alten Halle, ich glaube eine Werkshalle für Straßenbahnen. Die Location ist wirklich cool gemacht und hat ein interessantes Design. Das war aber auch schon alles! Die Zimmer sind OK, jedoch nicht mehr. Der Service, z.B. an der Bar, schlecht. Wir haben es am ersten Abend probiert, jedoch abgebrochen, denn man sagte uns, die Dame an der Bar sei beschäftigt….. Aber es waren keine Gäste an der Bar, lediglich ein Tisch mit einer kleineren Gruppe im Restaurant besetzt.
Am zweiten Tag ein ähnliches Spiel, wir sollten 10 Min warten, bis die Servicekraft unsere Bestellung aufnehmen könnte…. jedoch war nichts los…. Am dritten Abend, kurz vor 23 Uhr, wieder gab die Servicekraft zur Antwort, das wir nichts mehr bekommen. Diesesmal weil die Bar um 23 Uhr schließt… wie geschrieben, es war noch VOR 23 Uhr. Frechheit! Dann lieber die Bar schließen und keinen Service bieten!

Das Hotel liegt ca 20 Min Fußweg vom äußeren Centrum entfernt… eigentlich ein Tick zu weit weg.

Ich würde es nicht wieder wählen, zumal der höhere Zimmerpreis durchaus nicht gerechtfertigt ist.

الفندق جميل جدًا وهادي ونظيف واستقبالهم روعة اجراءات الدخول كانت سهله جدًا الغرفة واسعه دورات المياة كذلك واسعه خدمات قريبة من الفندق مجمع مطاعم كبير جدًا ومنوع والقهاوي وقربه من السنتر تقريبًا 20 دقيقة ممتع للي يحب المشي من مناظر اعيد السكن فيه كل ما جيت امستردام ان شاء الله واحب اشكر اخوي الموظف مصطفى من العراق على حسن الاستقبال والضيافه

Very satisfied for the price we paid. The place was modern, cozy and clean, staff was friendly

Enjoyed my stay here at Hotel De Hallen. The location is Coventry located near a tram stop and is also right next to a Food Hall which is nice for tourists. The hotel restaurant and bar are also very nice and reasonably priced. My only complaint is that WiFi was almost unusable at some points and when it was working it was very very slow. Other than that everything else was as described.

I recently had a highly disappointing and dreadful experience at this hotel. My wife and I had booked a room with a view and had even paid extra for it 45 days prior to our check-in. However, upon arrival at 11 pm, we were informed by the receptionist, Ez, that the room we had booked was no longer available. He assured us that the room would be changed in the morning.

The next day, when we approached the morning receptionist, a young and incredibly rude individual, we were met with a complete lack of professionalism and unfriendliness. We were shocked by the way we were treated. In an attempt to resolve the issue, we decided to call the manager, Judi. However, she proved to be equally unhelpful and displayed a very unfriendly attitude towards us. It seemed like she was more interested in making sure other guests did not overhear our conversation, rather than addressing our concerns. It was clear that she knew we were in the right, yet she did nothing to rectify the situation.

Not only did they charge us for a room that did not match the pictures and description provided, but their customer service was abysmal. As a result of this horrendous experience, three other families who were planning to travel to Amsterdam have decided to cancel their reservations at this hotel.

I strongly advise against staying at this hotel. The lack of professionalism, disrespectful behavior, and disregard for customer satisfaction make it clear that this establishment does not value its guests. Save yourself the trouble and find a different hotel that actually cares about providing a pleasant experience for its customers.

Bed was good. Room was quite clean. Location was okay, not difficult to get to city area.

A particular female staff always greeted & smile when face to face. She’s good!

My last night stay, the cleaner left their mopping towel in my room on the table.

There’s totally not coffee and tea replenished during my last day stay. I called for coffee & asked to go out take myself, which is fine. But just wondering is it normal to have not coffee & tea replenishment on last day.

I had guest visited me & the male staff using very suspicious attitude to talk to us, even I have already mentioned he’s my guest on 18th Dec 10pm! Be alert is good but the attitude shown was bad. I hope this is NOT related to any racist.

My last night stay with broken air conditioner, and my room is the only one happened. I hope it only happened accidentally.

Breakfast was just alright.

Clean and well decorated rooms, a cosy cafe and restaurant, sophisticated food options. We had a good stay with Hotel de Hallen. Thanks ????

Nous sommes arrivés et l'hôtel n'avait tout simplement plus de chambre disponible pour nous.... Alors que nous avions le mails de confirmation. La responsable nous a proposé de chercher une solution de relogement en prenant en charge la différence... Encore heureux ahaahaha... "Voyez comme nous sommes professionnels, nous n'allons pas vous laisser dormir dehors" la tradition d'accueil se perds en hollande depuis quelques semaines ????????

This hotel has been our biggest disappointment compared to all other hotels we’ve stayed in for this trip to several countries in Europe, including compared to other Amsterdam hotels. Wi-Fi at De Hallen is unprotected and SLOW. We thought we paid more for an exterior windowed room only to learn that due to the way the building was restored there appear to be zero rooms with actual exterior windows. Our window was to a hallway that had exterior windows (yeah, confusing… see attached pic). But our biggest concern has been the shower. It is dirty and the water would only get lukewarm. NOT fun in December. Odd thing is the sink water can get scalding hot. We told the front desk staff who was dismissive and said they’d send a technician. Still no change in shower water temp the following evening.

Convenient location just a short walk from a tram line. Very comfortable room with super amenities. Staff were very friendly and helpful. Highly recommended.

My wife and I stayed here for a mid-week break and it was a great choice of hotel for us! We'd definitely try to stay here again if we return to Amsterdam.

The location is peaceful and safe, but very well connected to the city centre by tram, with a lot of great places to eat nearby - not least the lively adjacent Foodhallen (food court). Also great options for breakfast/coffee, supermarkets, restaurants, bars, and a daily street market. The hotel restaurant itself (Remise47) also did very nice food for us.

We found all staff to be friendly and helpful at all times; the decor was nice (modern but comfortable) and the communal area was always quiet - like having a separate living room outside your room. The former tram tracks have been retained in the floor in places - it's a fun bit of history to the building.

The room itself was very well appointed, with a comfy bed and excellent bathroom (with a real bath, and a roomy shower). It was clear to us when we booked that there was no external window in the room - this didn't bother us at all. (We didn't come to Amsterdam to hide in our room all the time!)

The bathroom was separated by doors made of darkly frosted glass - we found this to be more than enough privacy. The only criticism of the room was that it got unpleasantly warm unless we ran the AC constantly - including through the night. This was in November - not a hot summer! The AC noise meant my wife needed earplugs to sleep, but I was fine with it.