Opinions PESTANA Amsterdam

Excellent hotel ???? great service throughout our stay, relaxing spa & pool ???? really enjoyed my lymphatic massage ????‍♀️

Magnifique hôtel un peu excentré du centre ville ! À vélo comptez 15 minutes et en transport 25 minutes de la gare centrale.
L’hôtel est magnifique , les prestations correspondent à un 5 étoiles. Le petit dej est copieux et diversifié.
Des vélos sont à la locations, ainsi qu’une lauggage room avant le départ !
Merci pour l’accueil nous reviendrons ????

Très déçu
J’y es séjourné avec mon mari, les chambres ne correspondent pas réellement au photos sur leurs sites elle sont petite
le personnel d’accueil quel horreur, très désagréable et n’on pas l’envie de vous aider.
Pour un hôtel 5 étoiles je n’y retrouve pas les services attendu…

Tolles Hotel für einen Städtetrip. Das ausgesprochen freundliche und zuvorkommende Personal, das tolle Frühstücksbuffet gepaart mit einem gemütlichen Zimmer, welches kaum Wünsche offen lässt, hat unser Wochenende zu einem sehr schönen Trip werden lassen. Vielen Dank!

Nice , quiet neighborhood. Good customer service. 20-30 min to center by tram or 10 min by taxi.

I had a really enjoyable stay for 4 nights for work. The staff and breakfast were sensational - so much so they made up for other flaws.

I had a couple of issues with my room (broken shower head and a room with no desk) that were sorted in minutes. There was also an authentic warmth and passion for their craft at breakfast and dinner. The breakfast itself has a wide variety of super high quality options - there's 5 different types of muesli, beautiful pastries, several fresh loaves of bread, hot food, cold cuts, fresh fruit, fresh orange juice...

The gym is also well above average for a hotel. Well equipped, open from 6am and more spacious than normal.

There were a few niggles. The lack of a desk was a head scratcher as was the lighting - the rooms take moody lighting to an extreme! A broken shower head and broken towel hook felt like quite a lot of broken stuff for one bathroom.

Honnêtement j’ai été super déçu de l’hôtel.
Pour un hôtel 5 étoiles, ce n’est pas à la hauteur.
Les chambres sont bien différentes de celles présentes sur les sites, notre chambre était beaucoup plus petite que ce que nous imaginions, la salle de bain les toilettes le dressing et l’entrée ne font qu’un.
Les cuisines ferment à 21h alors que cela mentionne 22h. Nous avons eu le problème un samedi et un dimanche.
La piscine intérieur n’est pas chauffé.
Cependant l’hôtel est beau et propre.
Enfin le tramway est à proximité de l’hôtel mais vous n’avez pas grand chose à faire dans le quartier.

This hotel is decent. Has the basics - however I was not a fan of the lighting in the rooms nor the space. The pull out sofa bed was not comfortable. This is located outside the main things in Amsterdam - so you’d have to take tram or Uber. It’s not a bad place to stay but I def think it could be better. I’m not sure if there’s a school right next to the back building they have - but it can be loud sometimes due to the kids.

فندق موقعه جيد mooi hotel

One of the worst hotels I’ve been to staff are very rude they have no manners seems like this hotel will hire anyone including the fo manager no wonder the staff are bad if thats their example, you need to walk up huge steps to get to the hotel not ideal for big luggage bellboy doesn’t help you, no i wouldn’t come here again the lobby was very dull felt like a 3* at the most which was very disappointing indeed. They need to take a leaf out of hotels such as the peninsula, mandarin oriental for a proper 5* experience and standard.

· I would like to commend the team for the exceptional service they provided. The employees were friendly, courteous, and always ready to assist. Additionally, the location of the hotel was incredibly convenient, making it easy for me to explore the city.

Disliked · The areas of concern that I would like to bring to your attention.

Firstly, the room I stayed in did not match the advertised images on your website. This discrepancy was disappointing as it created false expectations.

Furthermore, one major inconvenience was that the room did not have a bidet. When I requested a room with a bidet from reception, I was told that bidets are not commonly used in this part of the world. This lack of accommodation for personal preferences left me feeling dissatisfied.

Another issue was that my room lacked natural daylight and felt incredibly dark throughout my stay. This made it difficult for me to work and enjoy my time in the room.

As a regular traveler who values fitness, I found the gym to be rather disappointing. The space was considerably small, which made it less than ideal for a 5-star hotel.

Lastly, I booked and paid for my reservation in December 2023, for the last week of January 2024. However, upon checking out, I was informed by the receptionist that there was an additional fee due to recent changes in municipal laws starting in January. It is disheartening to have been unaware of these changes until my departure.

My primary concern revolves around the lack of communication regarding these additional charges. Why wasn't I informed about this change when I made the reservation in December? Furthermore, why wasn't I notified prior to checking in? It appears that this information was deliberately withheld until my checkout, which has left me feeling disappointed and frustrated.

I believe that guests should be provided with accurate information well in advance so they can make informed decisions regarding their stay, and it is important for me to understand why these charges were not mentioned earlier.

Stayed here last month and we were very pleased. The room was beautiful and the staff very attentive. Fab location not too far from the centre. The only problem is that when we were leaving I stripped the bedding to save the cleaners a job and I found a huge dirty stain on the bedding. Other than that it was lovely. For the price you would think fresh bedding would be provided.

Third time staying here. I love this hotel, location and facilities. Unfortunately I have lowered my rating as I let reception know a necklace had gone missing and was met with a shrug. No follow up or check took place, or sense of urgency, quite disappointing considering I have visited a few times.

Otherwise we were very happy with the room and facilities. If the issue is followed up, I would return back again.

Gorgeous hotel with excellent service.

Das Personal ist hervorragend! Das Hotel ist wirklich 5 Sterne

Overall, it was a great hotel. However, I was disappointed that the description of the room and the photo that was showing on Booking.com did not look like the room that we have been given. I did not make a fuss about this because I was only there for a short period of time, but if you work with Booking.com and you provide them the images and then you provide your customers with different rooms as you advertise it’s kind of miss leading.

Also, the pillows were super hard. I literally woke up with a stiff neck and it was extremely uncomfortable. I don’t see the point in having such a huge pillows.

Lastly, the room itself can do with more light. There is no enough light and I’m not the only one who mentioned this.

The staff are friendly, I can’t argue with that.

WOW, this hotel is amazing. Great position to access all of Central Amsterdam. We will definitely go back here in the future. Our room was perfect. Superb staff, and they attended to all our needs.

Nous sommes tombés sous le charme de l'endroit.
L'accueil, le calme, le confort, la proprété, le service, la qualité du petit-déjeuner, la bienveillance des employés, la qualité de la chambre, et encore bien d'autres choses, nous ont permis d'être complètement dans notre bulle.
Notre séjour à Amsterdam était parfait, et l'hôtel y a beaucoup contribué.

Je ne peux que recommander cet établissement !