CITYDEN WEST

Schönes Hotel, alle sehr freundlich, in der Nähe viele kleine Geschäfte und auch große Lebensmittel Läden.

Good sized minimalist rooms. Quick bus (N.21) to city centre.

Endangerment of customers, defamation and wrongful deduction of deposit

I would have liked to tell you that this experience went off without a hitch, but that was without taking into account the endangerment of my person by not checking the standard of the smoke detectors, a false accusation without proof of an act of vandalism and a wrongful deduction of the deposit.

We arrived in a clean room with no problems whatsoever, just a small piece of cloth on the ceiling. Not having identified it directly as anything abnormal I didn't report it on the first day. At the end of my stay, I was accused of having put a sock on the smoke detector. Of course, I denied this, as I was in no way the perpetrator of this act of vandalism. However, my word was called into question with every call, every e-mail exchanged AND I was robbed - and I do mean robbed - of the deposit I had paid at the start of my stay. No proof was provided that I was the author of this act, yet my deposit was improperly and dishonestly deducted. How is the deduction of a deposit justifiable, since nothing was stolen, broken or damaged during my stay (which is what a deposit is for)? An act of vandalism like putting a sock on a smoke detector is extremely dangerous and reckless, but I don't have to pay for the actions of others. My word has never been heard.
The team and management preferred to question my word rather than admit that there had been a failure in their protocol for cleaning and checking rooms. If you can't ensure that the room is up to standard before renting it out, then there's a problem. I didn't want to take legal action because I know it would be long, costly and complicated as I don't live in Amsterdam. Nevertheless, I could have filed a complaint for personal endangerment, since it hadn't been checked before my arrival that the smoke detector was up to standard, for defamation and for misuse of the deposit.

I had to accept a 50/50 compromise because as a student I can't afford to write off €150. However, I find this situation absolutely outrageous on principle. My advice to you is to stay away from this company and find other accommodation.

Terrible experience. Room are extremely expensive and little. You will find way better alternative in the city.

El departamento fue muy agradable acogedor, moderno y bonito. Lo único que nos hizo falta fue más iluminación en la cocina por la noche, ya que en el día la luz entraba por la ventana.También está cerca del centro de Amsterdam y las paradas de bus, tranvía y metro están a poca distancia del alojamiento.