SIR ALBERT HOTEL

Muito bem localizado, perto de transportes...serviço simpático, quarto muito limpo e confortável.

Love staying at Sir Albert perfect location and staff go above and beyond to help make stay great

My wife and I had a wonderful stay

As a Titanium member who frequently stays at hotels for work, I recently had a disappointing experience at Sir Albert Hotel in Amsterdam. Despite the hotel's incredible location and my five-day stay, several aspects fell short of expectations:

1. Accommodation Preferences: Despite booking nearly a year in advance, my accommodation preferences weren't saved to my profile, making my stay less comfortable and convenient.

2. Cleanliness and Maintenance: The hotel's cleanliness and maintenance didn't meet expectations. Common areas seemed neglected, and my room wasn't as tidy as I'd hoped. Additionally, the air conditioning was excessively loud, necessitating its use as windows cannot be opened for fresh air.

3. Customer Service: I encountered some rudeness from the staff, which was disappointing. Unwelcoming staff, careless, and arrogant behavior detracted from the overall experience.

4. Housekeeping Issues: Housekeeping wasn't consistent. My room wasn't always cleaned properly, and amenities like towels, coffee, and water weren't reliably replenished.

5. Restaurant Policy: I found the policy prohibiting laptop use during breakfast inconvenient, especially for business travelers. I was asked to leave the table, although it was not communicated to me that I could not use my laptop.

6. Ineffective Guest Relations Management: Despite raising my concerns with the guest relations manager, Dan, my issues were not adequately addressed. Dan seemed indifferent and ignored my requests, leaving me feeling unheard and dissatisfied.

7. Gym Facilities: The gym, advertised as an amenity, turned out to be a disappointment. It's outsourced by a personal training studio, and hotel guests are treated as second-class citizens. I had to pay extra to access a proper gym because the provided facilities were often occupied by the studio's clients, leaving hotel guests with limited or no equipment to use. This lack of consideration for hotel guests is unacceptable and made me feel unwelcome.

Stay here frequently, and always good. Just dont stay in room 133 (during the weekends). The music from Izakaya is too bothersome for this room to be usable unless you're at the party downstairs yourself until the end.