MAISON ROUGE STRASBOURG HOTEL & SPA * * * * *
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A hotel with a hushed, refined ambience, offering superb rooms with top-quality amenities and suites with private lounge.
A veritable institution in the heart of the city, Maison Rouge Hotel & Spa promises a timeless escape. In a hushed, refined atmosphere, you'll be seduced by the elegance of the décor, where Alsatian codes and traditions mingle with Art Deco touches. The rooms and suites are spacious, elegant and comfortable, and feature top-of-the-range equipment and bedding, as well as a sophisticated design. An establishment where luxury and authenticity meet, for a unique experience.
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Members' reviews on MAISON ROUGE STRASBOURG HOTEL & SPA
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
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The location was sublime, absolutely a dreamy stay. An Ode to how Autograph Collection hotels should be, and especially way beyond the standard I have been experiencing lately. The design of this hotel deserves to be shared in magazines, they got it right!
Thank you for taking the time to review your stay.
We regret to hear about the issues you encountered during your stay. Our team is trained to provide warm and attentive service, and it's disheartening to learn that your interaction at the front desk did not reflect this standard. Furthermore, we acknowledge the importance of recognising loyalty program status and apologise for any oversight at check-in.
Regarding room temperature, we typically have a set standard for comfort, yet we are always willing to assist with any adjustments upon request. The unexpected odor and heating issue in the room you were assigned is certainly not up to our usual standards. We take such feedback seriously and will address your concerns.
Additionally, our breakfast aims to delight with fresh, local specialties, and we're looking into your comments to ensure the highest quality is maintained.
The incident in the reception area is not indicative of our norm, and we'll reinforce the importance of prompt and appropriate responses to such situations with our team. Rest assured, we are dedicated to providing an exceptional experience for all our guests.
We hope to be able to welcome you back on a return visit for an improved experience.
Wishing you a very Happy New Year,
Carine Kienle, General Manager