MAISON ROUGE STRASBOURG HOTEL & SPA * * * * *
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A hotel with a hushed, refined ambience, offering superb rooms with top-quality amenities and suites with private lounge.
A veritable institution in the heart of the city, Maison Rouge Hotel & Spa promises a timeless escape. In a hushed, refined atmosphere, you'll be seduced by the elegance of the décor, where Alsatian codes and traditions mingle with Art Deco touches. The rooms and suites are spacious, elegant and comfortable, and feature top-of-the-range equipment and bedding, as well as a sophisticated design. An establishment where luxury and authenticity meet, for a unique experience.
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Members' reviews on MAISON ROUGE STRASBOURG HOTEL & SPA
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While called reception Pascal, who insisted that this room was for all guests. See the picture of my room.
Being in the hospitality industry, the satisfaction of the guests should be the priority not even in my case. The duty manager takes care of the team but at least shows them a good example rather than taking their side. (At least tell me before I enter the room with a huge surprise)
Finally, I had to wait for my room after 4 pm to get the room that I reserved.
Thank you for taking the time to share your feedback.
We are glad to hear that you have chosen our hotel for your stay and would like to apologize for any confusion regarding the room assignment upon your arrival.
We aim to accommodate our guests' needs and preferences, and it seems there was a miscommunication in this instance. Our reception is available 24/7 to ensure that all our guests receive prompt assistance and service. While we strive for all our guests to have a seamless experience, it appears we fell short in your case, and for that, we sincerely apologize.
We hope that you will allow us the opportunity of providing you with an improved stay in the future.
With very best wishes for the New Year!
Carine Kienle, General Manager