Opinions GRAND TIMES HOTEL Sherbrooke

Chambre propre, la décoration est moderne j’ai eu une très belle vue sur le lac. Lit king très confortable. L’étage était très calme. Le déjeuner est très simple. Bien placé dans Sherbrooke mais il pleuvait donc je n’ai pas pus marché beaucoup pour accéder aux endroit voulu.

J'ai bien aimé mon expérience à cette hôtel.
Très belles chambres propres et confortables. Nous avions la vue sur le lac.

La déception totale !!!
Si cher pour si peu

Hotel récent et personnel courtois. Bonne propreté des lieux. Un point très décevant est l'utilisation de couverts et d'ustensiles jetables pour le déjeuner. À titre informationnel, lors de nos deux séjours, l'ambiance était assez bruyante étant l'hôte d'une clientèle de sport de glace.

Très bel hôtel mais le service à la réception était médiocre. Beaucoup d'améliorations de ce service sont nécessaires.

Probablement le pire service à la clientèle que j'ai pu avoir dans un hotel. La fille au comptoir était tellement bête avec ses phrases déjà préparé. Pas eu moyen de faire comprendre mon point à propos d'une réservation pour une équipe de hockey et ce, à 2 reprises différentes. Jamais je retournerais dans cette hotel et je déconseille FORTEMENT !!

Bien situé dans la ville et beaucoup de stationnement et on est très bien reçu et un très beau paysage environnant

Room really exceeded our expectations. It was quite large with a completely separate bedroom and a small kitchenette, perfect to stay in and have guests over. The view was magnificent and you can't beat the location.

It’s a very ordinary hotel with mediocre amenities and materials. Room cleaning provided only after we asked twice. Pool deck very dirty. Pool lining worn out and in need of repairs and facelift. Gym leaves to be desired.

Bel acceuil à la réception, bien situé dans la ville (proximité de tout), belles chambres bien équipées et propres, par contre, lits inconfortables (très fermes) ce qui fait que j'ai plus ou moins bien dormi et courbatures au dos.
Malheureusement, il n'y a pas de restaurant sur place sauf le matin où ils offrent un PETIT déjeuner constitué de rôtis, céréales, quelques fruits et café, sans plus et qui n'est pas inclus vu que je n'ai pas réservé sur leur site Internet et pour lequel nous devons débourser 12.95$ (pour très peu de choix).
Autre inconvénient; stationnement payant au montant de 12.95$/jour, sauf si, encore une fois, on réserve directement sur leur site Internet. Toutefois, lorsque l'on paie pour le stationnement, nous avons accès au stationnement intérieur chauffé donc pratique en cette période hivernale!
Dans l'ensemble, c'était quand même bien!

Lit + ou - confortable car très dur. Et peu d'oreiller. Le service par contre impeccable! Beau sourire et très accueillante même en pleine nuit! ????

Honnêtement je m attendait à beaucoup plus que ça! Le service à la accueil à été aucunement professionnel!! Aucun restaurant! Stationnement payant pour la raison suivant car la plupart des clients viennent pas en voiture! C'est à dire ceux qu'il vienne avec leur voiture dois payé pour les autres qui n'ont pas! Et la chambre avec un lit tellement dure zéro confortable! Je peux croire qu'on paye une nuit à 245$ et dormir aussi mal que ça!! Jaurai du lire les commentaires avant de réservé à cette hôtel là! Je suis vraiment déçu de mon expérience! Et un chance que j'ai payé un extra de 15$ par nuit pour avoir à accès à la vue du lac de notre chambre c'est le seul point positif mais au final j'ai payé encore! Et au départ ma chambre était à 185$! Très déçu

Bel endroit. Chambre sombre par contre. La vue est incroyable ! On était très bien.

Hôtel bien situé au cœur de Sherbrooke. Par contre les chambres manquent vraiment d'insonorisation, ce ne fut pas une nuit reposante. Les espaces communs sont agréables pour s'asseoir ou manger mais l'équipement de la salle d'entrainement était non fonctionnel sans avis.

Chambre de somme toute confortable mais peu insonorisée. L’endroit reste bien situé. Le service à la clientèle, surtout en matinée lors du départ, a laissé à désirer malheureusement.

Room is clean and comfy. Awesome view of the lake from the lounge and some rooms (though not mine). Very cheap gym with machines from a generation ago. 11$+tx for a Heineken. Me: at this price do you serve some peanuts or chips with it? Desk guy: sorry, there’s a vending machine there.

Un hôtel catastrophe ????

Chambre correcte sans plus
Mais beaucoup de contraintes :
Le contrôle des cartes empêchant l’accès aux étages était très handicapant Les enfants restaient coincés entre les étages
Aucune convivialité pour les familles/ équipe
Aucun rassemblement nul part, même pas dans le lobby, aucune possibilité de louer une salle pour éviter les désagréments alors que les salles n’étaient pas loués
Aucune possibilité de changer le poste de télévision pour mettre du hockey un samedi soir alors que le
Lobby était vide
On ne se sentait pas les bienvenus

The reception staff were friendly and helpful. Check-in was fast and without surprises. This hotel feels brand new with quiet rooms and lots of amenities. My compliments to the cleaning staff. The room was spacious with a nice layout for both work and rest. We could barely hear the air handling system and the beds were very comfortable. There was lots of hot water, and the bathrooms were modern and spotless. It has both above ground and secure underground parking. Very helpful and friendly staff.

Je déplore le fait que vous utilisez dans vos publicités télé une chanson quelconque susurrée par une voix sans grand intérêt et en anglais par dessus le marché ! Pour une entreprise qui est québécoise en plus, c'est le comble !

We have family that live 15 minutes east of Sherbrooke and we have been staying at the Grand Times Hotel in Sherbrooke for the past three years when we visit.

From the very first time we stayed there, we felt appreciated. The staff are well trained and very professional. A special shout out to Juno, who went above and beyond to make sure that all our needs were met.

The rooms we've had over the years have been quite spacious and well appointed. We've been lucky to have rooms that overlook the park most of the time. We had one room that overlooked Rue Belvedere and it was not noisy at all.

One visit, we opted for a Loft room on the top floor of the hotel. The room was amazing. It even had a real fireplace surrounded by leather couch and chairs.

We've stayed at other properties in the Sherbrooke area over the years but we keep coming back to Grand Times because of the staff, the quality of the hotel and the location (right beside the parc and the Marche de la Gare, walking distance to two supermarkets, a few blocks from Les Vraies Richesses bakery and a few blocks further to a great section of Sherbrooke with funky stores, restaurants and sights to see).

If you've never been to a Grand Times Hotel, you owe it to yourself to give it a try.

Came here and tested all the 1-star reviews... Unfortunately most of them hold up.

Biggest issue: THE KEY CARDS
you need your key card to access the ELEVATOR!!! The building is only a couple floors and we were on the 3rd, so we thought why not take the stairs? Thank god I had my phone as all the stairwell doors are LOCKED. There is a slot for a key card but even after trying with every single card orientation they wouldn't open. We had to call for help as none of the doors opened!! Extremely dangerous for fire safety, also extremely authoritarian. Who are you to dictate my movement through the hotel? If i lost my key card at any point, genuinely, what would someone do? Also the key cards themselves are incredibly non-user friendly. There's no indication which was the card should work. I would try my card 6 different ways and my partner would do the same and his card would work, but not mine, even though I had just used the key card in the elevator. Also you need the key card to UNLOCK THE DOOR TO LEAVE THE BUILDING but there's no key card needed to enter?

Stiff pillows/sheets: you get 1 pillow and a giant decorative one. The single pillow feels like its filled with sand. It's both extremely stiff and hard to squeeze, but at the same time when you lay down you think it'll be firm but in actuality the pillow parts like the red sea. Literally feels like it's full of sand or tiny beads. Also, I think we slept on the bare mattress/mattress cover as it had a very peculiar "mattress quilt" to it.

The lighting (or lack there of). Extremely dimly lit with soft red lights. I don't know if it's supposed to come off as fancy?? But it just comes off like some sort of weird sex dungeon. Definitely not a good environment for those who have difficulty with their sight, or even the elderly. Very ironic considering the insane number of hand rails in the bathroom (literally along the bathtub, the entire sink countertop, and the whole wall running behind the toilet to the sink) Door also are extremely wide as if they are meant to be wheelchair accessible, yet the main elevator is in this hidden away and very cramped hallway. It's like they didn't know if they wanted the hotel to be a "everyone is welcome" hotel, or not.

Weird ugly rooms: Kinda felt like it was a seniors home in the past. Ceiling is just exposed cement. Windows don't open. No balcony. I came in November so I didn't notice any humidity issues. Air system makes weird clicking sounds that are similar to the sounds of the door being opened...

No free breakfast. No water in rooms, there's a nice bottle of Eska for 3.99$ though!!! (Disgusting) Partner bought a beer in the lobby bar and it was no joke 18$ for a singular beer.
Doors don't have good soundproofing. I love being woken up by children running down the hall for whatever reason (not!) Staff are pretty nice. No room service/food. No room cleaning during your stay, which they say is for environmental reasons but I think that's a lie and they just don't want to have to pay all those employees for room cleaning.

IN CONCLUSION: my biggest issue by far was the keycard elevators. It seemed to be a method to deter randoms from walking in, but maybe you should invest in some security guards instead. Would never recommend this place solely for the keycard elevators. I refuse to pay these prices to sleep in a nanny-state. Would not recommend, unless you plan on spending 7 hours at the hotel only to sleep.

Hotel has rules and policies that really create a bad customer experience. These policies are clearly to make the experience of the employees easier at the expense of the customer experience. Here are some examples:
If you try to check in early you at 2pm let’s say, many get told their rooms are not ready and wait till 4pm, then you notice people arrive at 2:30, 3, 3:30pm getting their rooms of the same category. We asked why; their explanation is rooms even if the exact same category are pre assigned, so you have many clients in the lobby waiting 2 hrs while they could of just reassigned the room of clients that showed up around later.
- The room key only allows you to your floor, so if you have a co worker on business or a friend on a different floor you have to access to go see them. They actually asked me to go to the front desk and request an employee to unlock the access of the elevator each time.
- There is a huge loins area by the lobby, completely unused , if you dare to sit with a beverage or food item that is not from the hotel, you actually have an employee warning you on the premise that you did not purchase it from them, but their bar has zero and I mean zero employees working there or offering anyone service.

All that to say that what they want from their client is to pay, and then not been seen and stay in their rooms. Never staying here again

Ont devait réserver pour le 16 décembre,mais à la lecture des commentaires ont ira à OTL Sherbrooke finalement,