RESIDENCE INN BY MARRIOTT MONTREAL-WESTMOUNT

Servicio, habitaciones, comedor, todo muy bien
Saludos!

Léonie and her team are very easy to work with. They care about their groups and ensure a very positive experience. From the minute you engage with a booking until the end of your stay, they are supportive. I highly recommend this hotel for anyone bringing a team, school group or tour to Montreal. I use this hotel often and the care for our students is consistent every time.

Extremely disappointed at managements lack of professionalism and client-care. Would give ZERO stars if I could. Booked for a group of 23 people and a conference room. On-site crew during the stay were new but did a great job. I have been running after management to help me with my problems of stay and give me my invoices. Completely unsatisfactory stay, management is completely unprofessional. Would not stay here again.

Great place to stay close to downtown

Stayed here for one night 11/4-11/5/2023. The location is great. The room is spacious but the furniture and bedding are quite old. The surface of the chairs are pretty bad, for example. I booked this hotel through chase travel so the stay should have been paid for. When checking in, the receptionist first told me that I don’t have a reservation but after checking for minutes eventually said that she found it. When I checked out I was told everything looked good, but only later I found out that I was still charged. I had to call them four times and email their accounting to get the charge refunded. perhaps due to the exchange rate fluctuations the refund was a couple of dollars less than the false charge. I don’t really care about the small difference but they didn’t even care to explain this discrepancy when asked. I just hate it when the business assumes that the customer wouldn’t care such a small loss, but it is really the hotel’s fault to mess it up and wasted my time to make it right.