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Opinions HÔTEL ST-THOMAS Montreal
Members' reviews on HÔTEL ST-THOMAS
4.4/5
21 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
HÔTEL ST-THOMAS
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The breakfast was fresh and hot. We were in town to go ice skating and they are well situated. There are lots of restaurants nearby.
# Cleanness wise, the room can def be cleaned better all over. It's dusty here and there, and the bed sheet and blanket are visibly yellowish in color
# Here comes the major reason why I gave only one star. We got charged for "taking" the bath rope.
We used one of the two bath ropes on the 2nd day of our stay, and then put it together with the used towels so that it's easier for the cleaner.
Then we got another clean bath rope after the room clean service on the same date and did not touch those 2 bath ropes ever since then.
So when we left, there were actually "2" clean and dry bath rope just like how we checked in.
Based on this, I'm very confused why I got charged for taking the bath rope. Like do I have to tell the hotel how many towels and bath ropes I use per day, and how many are cleaned and replaced by the cleaner?
I feel sorry for only giving one star, but these three points just covered all its other pros of this hotel.
- friendly staff
- quite nice inside
- amazing shower
Cons:
- small rooms
- dust in the rooms
- noises from street cars
- AC/heat not controllable (was freezing)
We really wanted to like this place, however, it gets 1 star because we stayed here over the new year, our package included bath ropes, we use only one once during our 3 nights stay on the second night because they didn’t replace our towels. The next day the rope was replaced and the room was cleaned and nothing was mentioned to us, so it was quite surprising to find out after checking out, we got a $172 fee for “stolen” bath rope that was left on the bathroom floor with the rest of the towels. Absolutely disgusting, this should’ve been discussed with us in person especially bc the rope was used in the second night.
These are problems we wouldn't have if you train your employees better or if we have stayed at a chain hotel.
Visiting from the US, stayed for 4 nights. Hotel staff went above and beyond: carried our luggage without asking, microwaved and served our leftovers on plates just like we lived there, offered us coffee, etc. Just the most friendly and helpful staff. Rooms and lobby were 5-star, the most beautiful and clean. Super comfortable bed and room. Really enjoyed the variety of treats in the entryway lobby every time we came back.
Bien localiser entre le plateau et le centre ville!
L’hôtel contient un bar et un service au chambre ce qui est très pratique.
Personnel super sympathique.
Et les chambres sont sublime et la salle de bain comporte tout ce qu’on rêve d’avoir.
Mini bar dans la chambre ce qui est apprécier pour les heures tardives.
Je recommande fortement cette établissement.
Complimentary Continental Breakfast was fantastic, not at all what I think of when I hear "Continental Breakfast "
Only two disappointments:
. There was no coffee machine in the room, which honestly was a shock to me. Never had I been presented with that issue in all my travelings!
. There is no restaurant in the hotel!..... True! My fault for not being aware! I should had checked for that when booking the hotel! I just assumed....
As soon as we walked in the door, I knew I was going to like the hotel. This is a rehab building with new modern building added on for the guestrooms. Our room wasn't ready when we tried to check in around 1pm, so they stored out luggage and we went out to explore the neighborhood. Upon returning, we got into the room and were pleasantly surprised. Modern, clean, well-appointed with a generous size bathroom.
We had a positive experience interacting with the staff, who seemed friendly and seemed to be cross trained. It's always reassuring to know that the person checking us in can also serve us a drink at the bar. There was a little communication hiccup with their fitness center and daily passes - not sure if this program is all ironed out yet.
Overall, very good experience. I would definitely stay here again!