RIAD FARNATCHI
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This large guest house is made up of 5 small riads, some of whose walls are more than 400 years old! The air-conditioned suites benefit from satellite TV, CD player, Ipod station, direct dial telephone and Modem sockets. Each bathroom seems straight out of a fairy tale. The decoration is refined, elegant and without any taste. A traditional hammam in white marble, a heated swimming pool with a jet underneath the water to swim against, a lit dining room with candles, a garden and a barbecue on the terrace equipped with solarium and several lounges to relax, all this amply justifies the rates charged by this exceptional house. Also note, private access in a garden with large swimming pool outside the medina. Reception and impeccable service. From the top of the line.
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Members' reviews on RIAD FARNATCHI
Our boys were just as mesmerized by the place as my husband and I were earlier this year. We look forward to many returns.
Their cancellation policies are misleading. We disputed the charge and our bank agreed that their cancellation policy was misleading but we just ended up being losers anyway. Please be careful when you book on their website if you feel that you feel that you might need cancellation security. THIS IS NOT A REVIEW OF THE RIAD, THE STAFF, OR SERVICES OFFERED.
Long take:
We were very excited to visit Le Farnatchi for our honeymoon but ended up getting sick right after our wedding and were not able to travel. We had booked our room on the "flexible cancellation policy". When we decided to cancel, we found out that there are two policies "Fully Flexible" and "Semi-Flexible." The reservation page makes no distinction or present that there are two options. The fully flexible policy hasn’t been offered in months but it’s there to throw people off.
This policy has been rephrased slightly since we originally booked but they intentionally haven't taken this information out months after it is completely invalid.
Honestly, had they worked and even offered us credit and helped us reschedule, we would have done it because the Riad and the services looked absolutely incredible. After trying to work with them, we decided to open a dispute with our bank.
We opened a dispute with our bank. It was extremely easy to point out the inconsistencies within their dispute response and how poorly the policies were enforced. Their own screenshots and documentation was obvious proof of the misleading policy. We still had to draw up a long response to our bank pointing these out. Our bank agreed with us and requested them to transfer the funds back but they refused to offer a refund. This took months and hours of time and effort. It feels worse because this Riad is very expensive and we wanted to do something nice for our honeymoon.
When we asked our bank on next options, they said that we could take legal action but that's a whole other mess. We were also recommended to talk to the Better Business Bureau but that is mostly applicable for the United States and felt like the best thing to do was to leave a review warning others and hopefully the cancellation policy as stated can be rectified and not ruin other travelers' vacations.
When you're going to a new city or country you can spend a lot of time trying to decide where to stay - if you're wondering where to stay in Marrakech I would recommend Le Farnatchi without any reservations whatsoever.