BEST WESTERN HOTEL GENOVA
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2024
Recommended
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2024
From the Best Western group, the Hotel Genova does not display the banality and coldness of some large chains. The hotel is very close to Porta Nuova station and close to the centre, the rooms are friendly and personalized, the reception is charming and the breakfast rich. A good address, in a beautiful building in the late th century.
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Members' reviews on BEST WESTERN HOTEL GENOVA
4.2/5
22 reviews
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Next our room smelt very strongly of cigarette smoke which was obvious someone in the next room was smoking, when we told the staff member on reception (Alessandro) that we couldn’t stay in the room as the smell was too bad plus I suffer from asthma he responded that it was impossible it smelt of smoke and that it must be a ghost (implying we were lying). We asked him to come up and smell the room in which he refused several times and said there is nothing he can do. We didn’t receive an apology or a solution but instead were faced with an arrogant attitude, belittled and forced to sleep in that room.
THINK TWICE ABOUT BOOKING THE HOTEL! Customer service was non existent, arrogant, rude with no respect for their customers!