ROSA GRAND MILANO
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4 star hotel with 331 rooms equipped with all the comforts.
A 4-star hotel from the luxurious Starhotels chain, reminiscent of the charm and atmosphere of the classic interiors of the palaces of old Milan, with its marble and mirror-adorned lobby illuminated by large crystal chandeliers. Its 331 rooms offer all the comforts expected of a hotel of this standing, some with a view of the Duomo. The hotel's overall decor is design-oriented, with works of art and contemporary furnishings. The gourmet Sfizio restaurant serves the finest specialties.
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I gave him my room number which he typed wrong, I corrected him and he started punching the keys on his keyboard like he was annoyed. He asked if I had used the bar service in my room, I said I only ordered room service. He cut me off and repeatedly asked me if I used the bar in my room. He continued to talk to me in a very condescending way throughout this process and cut me off several times as we spoke about the final payment of the room which only consisted of taxes and room service fees.
It wasn’t until he saw my husband in the lobby when he lightened up his tone of voice.
I normally do not write bad reviews as I received exceptional customer service in the hotels I stayed in Zurich, Lucerne and Lake Como. This hotel is in a great location, but the customer service I received from Emanuele is very off putting and I will never return to Rosa Grande.
Grazie ancora per il vostro servizio eccezionale e la vostra attenzione ai dettagli. Siete un vero esempio di ospitalità di prima classe.