Opinions HILTON MOLINO STUCKY Venice

Friendly staffs and great services. Nice hotel to stay.

Fantastic hotel with views of Venice

船員一度不給住宿的亞洲旅客搭船，反而讓其他人插隊，飯店女服務生還跑出來把現場搞得更亂，種族歧視？

早餐不錯，房間還可以，沒有浴缸。

Grazie di tutto Sofia, sono stato benissimo.

Beautiful hotel. Both the interior and exterior is magnificient.
They charge 40euros for sauna/hot tub which is quite expensive
The staff were rarely smiling and seem unwelcoming.
The breakfast didn’t have vegan option especially the dessert. The staff present at breakfast were least interested in the guests and hence poor experience.

Soggiornato per una notte come regalo di compleanno,location strepitosa,vista laguna non ha prezzo,camera Deluxe ben arredata spaziosa, staff servizievole e rispettoso,pulizia stanza non da 5 stelle,skybar con vista su tutta Venezia spettacolare, aperitivo triste,non ricercato accompagnato con musica pessima e costo elevatissimo. Da un 5 stelle mi sarei aspettata tutto più in linea e sul pezzo con la politica Hilton,comunque sia è stata una bella esperienza.

Malisima experiencia. Lo último que podría esperar de mis vacaciones el recibir un servicio y un trato asi de este Hotel.

Fui cliente del 21 al 22 de marzo 2024. Dejo mi reseña aquí ya que inexplicablemente en este hotel de "5 estrellas" no tienen libro de reclamaciones.

El Checking según el hotel es a las 15h00. Llegamos a las 15h00 y nuestra habitación no estuvo preparada hasta las 16h30. Lo siento pero esto no puede pasar en un hotel de 5 estrellas.

Entramos en la habitación a las 16h30 y sobre las 17h30 de repente entró una persona del hotel a la habitación de manera brusca y sin llamar a la puerta. Fue muy embarazoso que te sorprendan con tu pareja, ambos desnudos, en un momento íntimo. Lo siento pero esto no puede pasar en un hotel de 5 estrellas.

Teníamos contratado el half board (desayuno y cena incluidos). Para compensar las molestias una persona del hotel (que supuestamente era la persona responsable, luego supimos que no lo era) nos invitó a cenar comida tipica Veneciana, menú más caro de lo que habíamos contratado, y que sorprendentemente nos cobraron la diferencia al pagar la cuenta al día siguiente. Lo siento pero esto no puede pasar en un hotel de 5 estrellas. Vengorzoso que te inviten a algo para luego cobrartelo.

El colmo de nuestra estancia fue un ruido/vibracion en el techo de la habitacion, próximo al cabezal de la cama, que se conectaba y desconectaba constantemente durante toda la noche y que por arte de magia al día siguiente dejó de sonar. No dormí ni 3 horas.
Esto no puede pasar en un hotel de 5 estrellas.

El desayuno qué sirven reconozco que es muy bueno pero ya me dirán ustedes que ganas de desayunar va a tener una persona que no durmió ni 3 horas.

Al día siguiente no quería hacer otra cosa más que marcharme de este sitio y cambiar de aires. Nos ofrecieron un descuento que considero irrisorio y de poca clase. Pregunté por el responsable del hotel y descubrí que no era la persona con quien hablé la tarde anterior.
No discutimos nada, pagamos y nos fuimos.

No guardo ni un momento de buen recuerdo de este hotel. Es una absoluta vergüenza pagar 500 euros por semejante experiencia. No volvería ni gratis, solo de pensar en haber sido cliente haber sido tratado de esa manera. Nunca me había sentido tan mal como cliente.

Nos encantó Venecia. Este es el único mal recuerdo que tenemos de unas fabulosas vacaciones en Italia.

Desaconsejo completamente este hotel. No hay responsable ni libro de reclamaciones. Si escribo esta reseña es por quedarme bien conmigo mismo. Pagar 500 euros por esta experiencia es ridículo.

Mi testimonio es verídico ya que conservo la factura.

We're returning guests! We had a wonderful experience in this hotel a few years ago, and now we're back again. Beautiful hotel in a convenient location, very easy commute to main island and other islands and to the parking garage we stored our car. It's very quiet location, still you can see the main island at day and night. Breakfast is great, kids loved it, even has a chocolate fountain to dip the fruits!

The overall experience was great. Service and room were exceptional. I loved the history of the building. I would stay again.

Eigentlich wollte ich nur 3 Sterne geben, wenn nur der Zimmerservice und das Gebäude so toll wären.

Das Hotel ist extrem imposant und die Serviceleistungen wie z.B. die Lieferung des Frühstücks ins Zimmer sind sehr toll, aber besonders die Sauberkeit der Dusche hat den Eindruck etwas getrübt…

Das was den Eindruck aber am meisten verschlechterte ist die schlechte Aufklärung über die Fahrzeiten und Kosten für das Wassertaxi im Voraus!

Das hilft natürlich auch nicht wenn man noch betrachtet, dass in LONDON sogar alles günstiger war.

Genel olarak başarılıydı. shuttle ücretli olması kötü.

Before reading you might want to look at my other reviews where you will see that my posts are usually generous in their praise.

Why stay here?

1. You want to pay for an "Executive Room" where the only view is of trash cans and an active work yard from which you can hear the power tools throughout the day. (NB. We had been on the wait list to pay an upgrade fee for a "view" room). We checked in at 3:00 pm and on going straight to the room and calling to complain we were told that no other rooms were available (even though they were offered for booking on the web site for each of the next two nights).

2. If you miss the sound of the power tools you can listen to every detail of the conversation (and screaming) from the neighboring room once your neighbors return for the evening. Apparently, from other reviews, the thin bedroom walls are throughout the beautiful renovation.

3. You want to use or earn Hilton points and/or have status that means you will get a decent room.

4. The aesthetics are very nice.

5. The location is very inconvenient. You are captive to the hotel shuttle (paid for by mere mortals without high HH status) or a €70 water taxi. Sometimes the shuttle is as as much as once every 30 minutes. Sometimes once an hour. If it is full that can mean a two hour wait.

6. The executive lounge is average at very best as is the buffet breakfast.

7. Staff are polite and pleasant.

8. When the pool is open it can only be used for 2 hours a day by prebooking. You may or may not get a predetermined slot. Surely that adds a new exciting unknown to booking your vacation?

9. Whatever we set the air conditioning at, it did not drop below 25.8. (78.4). I have read about this issue in another review. This is early April, I hate to think what the summer will be like!

Postscript: A very strange coincidence .On checking in the App said I had Silver HH status and the receptionist acknowledged that status. Shortly after my complaint to the hotel management about the room, the status was changed from Silver to "Member".

One of the best hotel which we ever stay. We stayed in stylish rooms and suites in a fully restored flour mill on the shores of picturesque Giudecca Island. You can enjoy breathtaking views of the town's historic center from the highest rooftop bar in the city,
The breakfast served was one the best breakfast buffet we every had, with a lot variety of food.
Secondly, their service is good and staff is very friendly.

Bella location...alternativo.

posizione panoramica e stupenda ma pochissime finestre hanno la visuale su Venezia. Le camere sono decisamente ben fornite con eleganza e classe, mi ha stupito vedere una grossa ragnatela sul soffitto e in uno dei bagni di servizio al piano all'ingresso. la cucina e servizio devo dire mi hanno deluso: impossibile bere un buon caffè, il menù al bar all'ingresso non offriva nessun piatto locale (la cucina veneziana ha delle particolarità uniche), il servizio è stato quasi sempre scarso con personale giovane e impreparato.

Nicole is the best! I wish the check in process was quicker, after traveling for so long a quick check in would have been great. Other than that, no complaints. Complimentary dolce and champagne made my special trip even more memorable. Will 100% stay again.

Worst hotel in Venice do not stay here. Tv doesn’t work the service is horrendous!

No AC

I had an absolutely atrocious experience at Hilton Molino. Despite informing them of visa issues preventing some of our group's guests from arriving, they callously refused to assist in canceling or offering even a partial refund for the unused rooms. When I suggested the reasonable solution of providing a credit for future use, they callously rejected it. To add insult to injury, the attitude of some staff members, notably Juliana, was shockingly impolite. It's abundantly clear that customer satisfaction and happiness are at the bottom of their priority list. Avoid this establishment at all costs if you value your sanity and dignity.

We were treated like royalty, welcomed on arrival and we were given so much information on places to visit. The shuttle bus to San Marco was a great service they provided.

We were there to celebrate my daughter's 21st birthday and on Sunday at breakfast we were serenaded by the singing waiter Mario, he was fabulous and had a voice of an angel. The staff surprised us with a Happy Birthday song too and Bellini in our room with a personal birthday card. So thoughtful and we were made to feel special. Thank you so much Team Hilton Molino for making our trip a memorable one xx Grazie Mille xx

Beautiful property..a little bit further from the main island but worth the stay!

Just left after spending our one year wedding anniversary here for 3 nights. The air conditioning was broken and locked onto high heat of 25 degrees celsius. We had a fan but that didn’t nothing to help. It was so hot we didn’t sleep for 3 nights and became sick with the heat. Opened the window and was greeted with loud building work from 6am every morning. So happy to leave but disappointed we didn’t get the experience we hoped for

A fine example of what a great Hilton is with a great building, wonderful staff and immaculate rooms.
We took an upgrade to an executive room which was great as you get breakfast (which is worth it) and access to the exec area where you can get complimentary drinks and snacks.
It is off the main island but the boat runs regularly.
It may have small conference facilities but it is far from a conference/business hotel which many claim it to be (probably those who haven't stayed!)

A good place to stay if you already have been in Venice, because the boat time table to go to the center is not great. During the day sometimes you have to wait 1h to go to the center and you just have to different stops after 18h, despite the fact that you pass in front of the stop but they don’t stop. They should have transfers more often and with more than 1 stop.
The room that have been refurnish are nice.
The lounge is the worse I have been in all the world, no desert and just a non flavour soup and some plain focaccia and pretzels, very low standard comparing to other lounges in Europe.

My husband and I stayed here for our honeymoon for a few nights and it was a wow. The rooms are beautiful with a lot of space. They provide everything from shampoo, conditioner, bath wash, to lotion and hand dispenser soap (which you never see) as well as other hygiene products which is over and beyond for a hotel. The location is a prime location where you overlook all of the side of Venice. The Skybar is also a wow wow. The view is one of a kind. Yes the drinks cost as expected with this type of hotel and view. The hotel is huge and immaculate. They have everything you can think of. The shuttle is so nice to hop on right outside of the hotel entrance and take you to several different locations in Venice. It is 15 euros which is way less than a water taxi that charges 90 euros one way. There is also various restaurants and bars along the same side of the hotel on the island. The service is great as well. Marco at the front desk was amazing with our stay and helping with various transportation options back to the train station from the hotel so that we weren’t paying an astronomical rate to go one way. I definitely recommend this hotel for your stay in Venice! It exceeded all of our expectation and is a perfect honeymoon spot, 5/5 star rating!

Les pâtes sont arrivées un peu froide mais très bonne

Se la joue un peu trop chic pour un resto d’hôtel à l’âme forcée (la musique genre « spa » y est insupportable!). Rien d’aussi dingue que l’on aurait pu lire et pas d’émotion dans l’assiette. Que du très correct pour une addition très (trop) up au final.

Produits de qualité, serveur parfait, cadre très agréable...ambiance musicale, vue sur la lagunes.
Tout donne envie d'y revenir...........

La 2ème fois et toujours aussi succulent!
Je craque à chaque fois, pour le foie à la vénitienne et sa polenta! Le foie fond dans la bouche et la polenta est particulièrement onctueuse. Bons vins!
Le personnel est adorable et efficace!
Merci pour ce beau moment! C’est sûr que j’y retourne à ma prochaine Biennale!

La table a été rapidement prête, le server un peu stress, mais on est en Italie , ça fait partie du tempérament, mais très sympathique. Très bonne cuisine