Opinions HOTEL NAPOLEON Lucca

Viel zu kleine Flachbild Fernseher! Keine ausgewiesene Internet Verbindung. Straßenlärm und benachbarter Kneipen Lärm. Sehr freundliche und mehrsprachige Rezeption. Gutes Frühstück. Kostenlose Parkplätze am Haus.

Hotel funzionale, comodo alla autostrada. Ottima colazione

Pulito, ristrutturato e funzionale, personale estremamente cortese e disponibile

Rapporto qualità prezzo ottimo.
Colazione stellare e cortesia nel personale.
Camera piccolina, ma giusta.
Mancherebbe l'angolo per appoggiare la valigia.
Bagno rinnovato (poco) ma non manca niente.

L'hotel non è lontano dal centro storico, con parcheggio gratuito, personale disponibile nel fornire informazioni. Ottima colazione, l'unica pecca a mio avviso un po la camera,pulita, ma andrebbe un pochino rivista. Nel complesso buono.

Het hotel is totaal invaliden onvriendelijk. 10 treden bij de entree. Binnen nog drie treden voor je bij de lift bent. En in de kamer ook nog een opstap.

Ottimo Hotel vicino al centro di Lucca. Sevizio ottimo, così come la colazione. Reception e bar con personale gentile e simpaticissimo.

I have relayed the following to the hotel and they have given me an apology and explained that the staff member in question was under stress and incapable of managing Lucca Festival guests due to technical issues. Quite rightly, they have acknowledged that this is no excuse for treating guests so badly and she has proved herself unfit for a role demanding stress management and professionalism. I should have received an apology before my departure so I will leave this review in the hope the hotel management will offer the staff member in question some training in management and customer service.

I give two stars for the breakfast staff who were so friendly and welcoming it was really lovely going down in the mornings to smiling, happy faces.
Unfortunately, I cannot give more due the unprofessional behaviour of an extremely rude woman who greeted me on arrival to the hotel on October 31st 23. Very little information was given on check-in and she was cold and unwelcoming but on entering my room I found it to be stiflingly hot so came down to reception to ask whether the air con could be fixed (it wasn't working) or whether the heating could be turned off. She gave me an insolent look and - to keep the review short - kept telling me it was my problem and there was nothing that could be done. Apparently other guests wanted the rooms like a sauna to dry their clothes after a wet day and there was no individual room control!? An unacceptable situation as the hotel now agrees, and I assume she's used to being rude to guests and frightening people away but of course I told her that wasn't good enough and I needed a resolution.

She then rolled her eyes and huffed before proceeding to ridicule me to a pair of Italian guests in Italian, gesticulating at me with a sneer on her face.

Her behaviour was petulant, childish, and downright disgusting; as a former travel professional I couldn't believe what I was seeing. I have never, in thousands of hotels, faced such utterly pathetic behaviour, and I strongly suggest the hotel reviews her employment in this role since she is clearly incapable of controlling herself under pressure.

The other staff have been friendly, helpful, and polite so she gives the hotel a bad reputation for absolutely no benefit. Clearly, she is unfit for guest relations. This would have been a much better review without her.

This is not to mention a young man who stared at me throughout like a constipated sausage dog.

The rooms are pretty clean, an okay size, the shower was hot and the bed was turned down daily. I fixed the heat by opening the windows but the hotel is on a very busy, rather ugly road and there was quite a lot of noise.

The location is outside the old town and the walk is close but not very nice with a very busy road, bad paths and a general sense you're walking in from no-man's land.

As I say, breakfasts are good and the morning staff excellent.

For the record, I like to give positive reviews but when there's someone this awful, it has to be said. The hotel should have given me an apology before my departure.

Posizione strategica per visitare Lucca, personale gentile, camere pulite ottima colazione, prezzo un pochino sopra la media.

Scoperto per caso in una giornata di diluvio su Lucca. Ampio parcheggio per il mio camion. Stanza non enorme ma confortevole. Ottima posizione. Colazione a buffet ricca e ben servita. Bravi

Prijeten manjši hotel, prijazno osebje. Hrana povsem na nivoju.

Very nice hotel to stay in LUCCA. Decent rooms, friendly staff and delicious break fast.

Arbeiders en bussen hotel. Beetje verlopen. Dicht bij centrum van Lucca. Lawaai van weg en nachtclub.

The hotel is next to a busy road that gets quiet after rush hour.

My room was clean and comfortable on the quiet back side of the hotel

You can reach the old part of Lucca walking via a partly quiet route through one of the gates in the old wall.

The breakfast buffet was very good

Ottimo soggiorno lavorativo.
Cordiale il personale, sempre disponibile!

Frühstück war gut.
Parkplatz inklusive.
Zimmer groß und sauber.

Lekker dicht bij het centrum van Lucca. Goed te bereiken met de auto en voldoende parkeer ruimte

Good hotel but a very noisy bar next door especially at 2.& 4 am. Woke us up with the yelling, saying goodbye Great breakfast & clean room

Hotel con posizione strategica, personale accogliente e con grande professionalità. Personalmente ho Gia alloggiato piu volte presso questa struttura e mi é capitato di non riuscire a svegliarmi entro l'orario della colazione ma, il personale ha avuto la cortezza di mettere da parte delle paste per i "ritardatari" come me. Struttura pulita e con tutte le comodità del caso. Consiglio vivamente

Bellissimo hotel, ottimo servizio, disponibili e accogliente il personale

Accoglienza e cortesia al top, peccato che alla cifra di 100 euro ho ricevuto una stanza del 1800, porte che non si chiudono da sole ma a spallate, mobile scrivania con frigo incorporato che quando refrigera fa quasi tremare la stanza, era tardi e volevo solo dormire un po’, non ho chiesto il cambio stanza (ma avrei dovuto) al risveglio non ero più solo… FORMICHE SUL PAVIMENTO….voi cosa avreste fatto? beh io ho fatto una doccia e sono andato via a gambe elevate, non avevo tempo neanche x discutere.

Hotel molto accogliente e vicino al centro storico di Lucca.
Una cara parente ha soggiornato qui durante una visita alla città e si è trovata benissimo.
Lo consiglieremo sicuramente!

Comfy rooms, very good breakfast, great service, lovely stay. One note: stay away from the rooms facing the cafe to the left...loud music & shouts continue all the way until 6:00 am

Hotel abbastanza pulito , posizione strategica per sia per il centro di Lucca è sia per visitare altre città perché vicino all'uscita dell'autostrada. Personale molto gentile è accurato alla pulizia delle camere sicuramente ci ritorneremo.