SOUTH PLACE HOTEL

Overall it was a lovely experience. The hotel is situated in a wonderful location with great public transport connections via Moorgate and Liverpool Street station.

The room itself was beautiful, we stayed in a Junior suite. Which had a wonderful bath and cosy feel with plenty of space. The mini bar was well stocked and a few additions were kindly placed in our room to celebrate an occasion such as a hand written card. Lovely touch!

However, a few downsides. You can hear the busy streets of London with sirens and music echoing through the room at night. Granted it was a weekend, definitely louder on the Saturday evening. The shower was not to our taste with the open feel. We used far too many towels trying to dry the floor after use. So despite the aesthetic was far less practical. We did have issues with the lighting flickering when in evening mode. So had to make do with using the reading lights and bathroom lighting in the evenings.

Room service was delightful. With great food being served here for breakfast and lunch. Bizarrely, though they don't offer vegan butter at this establishment, despite having a vegan breakfast on the menu. Also, be mindful when you ask for alternative milk (oat or soy) this request seemed to puzzle the staff we asked. Despite there being a card advertising this as part of the service in the room for tea and coffee.

Despite the beautiful rooms. What this hotel really lacks is good service. After a long journey it's always nice to walk into a hotel and feel welcomed. But instead we were greeted by unhappy staff. Who seemed to be giggling and talking amongst themselves at our expense. Too busy to ask if we needed help with our bags. Not the most pleasant check in.

Overall, a good hotel, in a prime location for city links. I'm not sure it quite compares to some other 5* hotels we've stayed in. But certainly could be if more work was put into to staffing and quality. Front of house staff could benefit from more training on 5* star service and how to provide a warm and friendly customer experience.

One of my favourite hotel stays to date! Everything from the cleanliness to the staff exceeded my expectations. I would recommend!

A chaotic stay. We arrived early and stowed our luggage. We were told we would get a text when the room was ready, no text. Returned at 5:30 anyway and room had been ready for ages. On checkout we were told we would be charged £100 arrived home and was charged over £240 as well as the £125 deposit. On Monday we were then charged £102.01. Not the £100. Called to ask for clarity on the charges were told it’s an error and will be sorted. It’s 4 days later and the £125 charge is still showing. No apologies at any point. Why can’t I check out when I leave instead of all this. Very poor service in a lovely hotel.

I had a great experience with Gregory, the night shift manager, who provided excellent customer service. However, the other manager, Andrea, was incredibly rude and unpleasant. Right from check-in, he was aggressive, and upon check-out, he attempted to add fake charges to my invoice, which I had to have reversed. His behavior also bordered on racism, in my opinion. Additionally, I had to switch rooms due to mold and rust in the tub. Overall, I cannot recommend this place or consider staying here again. It was a disappointing experience and not worth the money I paid.

Lovely cocktails and friendly staff.