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THE MANDRAKE HOTEL * * * * *

Hotel €€€
3.8/5
22 review

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20-21, Newmann Street, Fitzrovia, London, United Kingdom
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2024
Recommended
2024

Hotel with restaurant-bar, located in the district of Fitzrovia, offering a whirlpool bath.

In the Fitzrovia district, the Mandrake Hotel is a green jewel nestled in the heart of the urban landscape. All rooms abound in refined luxury and are decorated with flair. The one apartment is a veritable palace in itself, with a whirlpool bath and retractable roof offering views of the London skyline. The rooms are not to be outdone, each with its own carefully crafted atmosphere. In addition to its invigorating garden, the hotel features a bookshop, restaurant, private dining room and three bars.

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Members' reviews on THE MANDRAKE HOTEL

3.8/5
22 reviews
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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in december 2023
We came here with my friend for drinks several months ago and stayed for a good two hours and had a good time.
When we were about to go (8 ish), the barman told us that we should come back later in the evening as the bar is turning into a kind of after party place. To which we say we will.
When we come back and walk 25 minutes to get back to the place after our dinner, the lady at the entrance goes and check if we can come in first and finally tells us the place is full and refuses us the entry as if we were teenagers refused the entry in a night club.
At 32 years old, I wasn’t expecting that even less from a 5-star Hotel.
I could understand that the place is full, but why overpromise anything and therefore make us walk back there for nothing? And why not making an exception if she knows we walked back there for a while and been promised it as I told her?
I appreciate the fact that the place is a lot around « cool vibes » which makes it very nice and unique, but at the end of the day, it remains a 5-star Hotel and treating customers this way is not acceptable. Even from a non-luxury place, managing expectations in a wrong way like this is not really acceptable.
Visited in december 2023
This was the worst hotel I've ever experienced in terms of customer service, definitely not a five star experience.The charger on the bed was broken, we were rudely told to buy a charger when asking for a charging plug. We called several times asking for more water and milk for the coffee pods in our room, only to be charged for it. I said good morning/afternoon to staff three separate times, only to be glared at and ignored. On checkout, the front desk double charged me and I spent 30 minutes trying to explain to them and showed them my receipts, only for them to blame me for using a third party booking site. The bar was beautiful, and the gong bath was spectacular--these are the only redeeming qualities.
Visited in december 2023
The Mandrake: Elegance and Culinary Delight

The Mandrake offers an elegant dining atmosphere combined with high-quality service. This exquisite setting is complemented by a selection of delicious meals and drinks, all enhanced by the presence of good music that sets a perfect mood.

The attention to detail in both the decor and the plating of dishes is impressive, creating a luxurious and refined experience. The cuisine is not only flavorful but also creatively presented, showcasing the skill and artistry of the kitchen. The drink menu is curated with care, featuring a range of fine wines and expertly mixed cocktails.

The staff at The Mandrake are attentive and knowledgeable, adding to the overall excellence of the dining experience. Their professionalism ensures that every guest feels well taken care of.

In summary, The Mandrake is a top-choice destination for those seeking a high-end dining experience where elegance, gastronomy, and ambiance harmoniously blend. It’s an ideal spot for special occasions or for anyone wanting to indulge in a night of culinary luxury.
Visited in december 2023
Fab place for drinks ... cool bar, service brilliant
Visited in december 2023
The hotel has a bar within with loud music in the evening until ~1am. This is definitely annoying if you plan to rest before that time.

The place is very nicely located with spacious bedrooms and a very welcoming staff.

I assume that not all rooms experience noise issues but with my personal experience I can't recommend this place.

Without the noise I would have rated this place a 5 star.

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