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Opinions HENRIETTA HOTEL London
Members' reviews on HENRIETTA HOTEL
4/5
25 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
HENRIETTA HOTEL
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Les chambres sont magnifiquement bien décorées, avec de grandes salles de bain. La chambre que nous avions au départ ne correspondait pas à la description que nous avions lue, et elle a été changée immédiatement pour une superbe chambre au 4e etage, de grandes fenêtres donnant sur la cathédrale juste derrière, magnifique !
Le personnel est adorable : nous n’avons pas eu leurs noms mais mention spéciale pour la jeune femme blonde qui nous a permis le changement de chambre, et à la jeune femme parlant français qui nous a commandé un taxi.
Le petit déjeuner est très bon, et a des horaires très corrects !
Enfin, la literie est fantastique.
Nous reviendrons, c’est absolument certain !
Service is great and the restaurant downstairs have very good cocktails.
AC heating is loud during night
The staff are wonderful, making you feel like you are their most important guest. I got extremely sick with Strep while on business and the front desk attendants brought me hot salt water, tea, and the number of a local doctor. It truly meant the world to me.
Thank you!
The full English was excellent mind you.
Chambre très confortable et sa salle de bains est spatieuse.
Une mention particulière pour la literie! Le lit : un vrai nuage!
Please avoid walk-ins to “Miracle” pop up unless you like being treated poorly:
Me and my friends walked-in henrietta hotel, we were promised update on the table within 5 mins for Miracle bar. After 30 min of waiting, a tall dark shoulder-length hair women impatiently approached us and told us abruptly (no greeting, no explanation): “you can go upstairs for 20 min only and leave”, we were baffled and answered: “20 min is too short”, the women just impatiently turned around and walked away (again no explanation), while leaving she loudly told another male employee: “tell them they need to wait another 30 min or leave”.
We are so disappointed. Why were we treated this way? Do you think you can explain to the employee above that talking to customers this way is not acceptable?
lots of lovely little touches like the evening turndown service with snacks. we especially loved the in-room radio set to "smooth chill," and we've been streaming it at home all the way in new york ever since we returned home. housekeeping was fantastic, too. we had breakfast and drinks at the hotel bar, and both were wonderful and the staff was fabulous.
the location is ideal for sightseeing and the market just steps away was so nice. what a charming neighborhood! our room faced the street so we did hear quite a bit of noise during the day, but it was quiet enough at night to not disturb our sleep.
also, pro tip if you arrive late or find yourself in need of a late-night nosh: we couldn't find a single kitchen open around 11pm on our arrival night, and the staff later told us that we could've ordered delivery to the room, so we did skip dinner unintentionally. not a knock on this hotel at all, just worth noting for other visitors to the area who might not be aware.
i hope to return again someday!
The room was comfortable and cute, but not worth the price compared to the experiences we were able to get elsewhere in London.
This is nitpicking, but it didn’t feel like their hospitality was special or stood out. We attempted to check-in two hours early, and they only allowed us to drop our bags off—which was fine, but they never called to say the room was available as they mentioned in they would. We then showed up an hour after the check-in time, and they still weren’t sure the room was available. Little things, like only having enough coffee for one night without needing to ask for more, and having a note in the room made out to the prior guest, not us — just made the experience feel not particularly nice. Wouldn’t stay here again. The area was also quite touristy which I hadn’t realized upon booking, and that’s my bad, but also added to it just not being a great stay for the price.