Opinions BOUNDARY LONDON London

Dining Only - We had a friend’s birthday lunch here on Sunday, it was a fab afternoon, great food and fantastic service! Kat was amazing and looked after us really well. Would recommend for a special occasion.

I went for a drink and couldn’t have alcohol due to medications. I asked for a 0% beer and when it arrived it was in a pint glass - normally 0% drinks are not on draft. I asked the waiter if this was definitely 0% and he confirmed. 15 mins later he returns to tell me it wasn’t, after I had drunk half. He replaced it with a 0% beer. They advised they had removed the drink I didn’t order from the bill, but asked me to pay for the 0% beer. I found the whole process disappointing and feel the staff should be better trained in the foods and drinks they serve, as this could be dangerous with allergies.

Le Rooftop est absolument génial! L’accueil et le service impeccable. Je recommande vivement

Really enjoyed our visit. The team were wonderful. The food is really good and very accommodating for our baby. Thank you so much for a wonderful Easter Sunday

If you love extraordinary design combined with filthy and worn-out furniture, improper functionality of the room, unhygienic practises and management staff, who doesn't care, enjoy your stay!

We strongly advise against booking this hotel under any circumstances. Our four-night stay at Suite of this hotel in beginning of 2024 was a disappointing. What's even worse is their handling of our friendly suggestions and complaints, which is utterly frustrating and infuriating.

Staying at this hotel is not worth a single penny or a second of your time unless you're up for the challenge mentioned above.

1. Unhygienic Practices
Witnessing cleaning staff utilizing towels intended for guest use to wipe surfaces, bathroom floor, toilet bowls, and surrounding area of the bathtub for water absorption for many times. This unsanitary practice not only compromises hygiene standards but also raises serious concerns about the overall cleanliness and well-being of your guests.

2. Filthy Unqualified Room
1)The wooden floor is riddled with numerous cuts, worn-out areas, and noticeable scratches.
2)The furniture is signs of extensive wear, dirty fabric, many wooden edges carved, paint missing and color loss.
3)The staircase carpet is marred by stains, overuse, tears, and a transformation from its original dark grey to an unappealing white due to prolonged use.
4)The white wall in the room especially along staircases and balcony were incredibly dirty, adorned with dark marks, paint loss, and damages.
5) Noise from construction work on the roof above our room abruptly wakes us up almost every early morning.

3. Defective and Improperly Designed Amenities:
1)Absence of a door/barrier around the bathtub to contain water from splashing out during shower/bath, has resulted in the entire bathroom floor becoming a dangerous slip-and-fall hazard.
2) Defective water tab and their handles of big showerhead at the bathtub made it impossible for us to regulate the water flow or temperature effectively. Shockingly, only extremely hot water is running out from the showerhead, creating a significant burn hazard.
3)The showerhead holder of small unit mounded on bathtub cannot be turned or adjusted but only faces one particular direction that causes the water flowed outward, leading to water splashing all over the bathroom floor even the curtain cannot contain it.
5) Malfunctioning towel rail heater, with a broken controller knob.

4. Unsafe condition
1) Absence of a handrail next to the bathtub, coupled with excessive water on the bathroom floor after bath/shower nearly led us to fall after showers. The absence of basic safety features is not only a violation of standard hotel practices but also endangers the well-being of guests.
2) The showerhead of small shower unit in Suite is not heat-proof and it is a clear violation of basic safety standards.
In light of the aforementioned issues in our room, we initially sought an immediate room change. However, the alternative rooms offered were equally disgraceful, even more noisy or smelly. I lead us to decline the change.

The hotel receptionist conveyed our complaint to the management during our stay, but we received no further feedback until after we returned home. The hotel manager suggested offering a 20% discount on the first day of our stay as compensation. However, considering the extent of our suffering and the negative impact on our holiday experience, we filed a formal complaint to the hotel and requested proper compensation.

Unfortunately, they declined to the problems and just excused the noise from construction work. Eventually, they ceased all communication with us and proceeded and fully charged our credit card without our authorization despite our continuous friendly efforts to address the issues via email.

It was a nice boutique hotel located opposite to Dishoom Shoreditch, an Indian cuisine restaurant. The area was closer & walkable to Liverpool Street Station and office spaces.

This place was a delight, wanted to go restaurant opposite but was too busy, and noticed a roof top restaurant.
Waiters were great, food and drinks was great, the roof top set up was amazing

Had meals and drinks, very dog friendly.
Great staff and service.

Reasonable food, but very over seasoned.

Love the rooftop

Great ????

Great meal! Very impressed with the food and the standard of service we received. Lovely touch to have a rendition of “Happy Birthday “ from the waiting staff! Only other comment is we would have preferred more of a gap between starters and main course - but appreciate the kitchen may have been quiet that evening. Overall a fantastic experience!

This place is amazing for the perfect budget couples heaven

Top deck, had oysters..was magnificent. Pretty flawless experience.

Went for the rooftop bar, and was not disappointed at all. Staff are very friendly and the entire sitting area is packed with great views. Drinks are visually appealing as well!

Popped in for drinks only. The staff are so friendly. A great atmosphere. Wish we could have stayed for longer.

Michael and MoMo I cannot speak hight enough of. Service was first class. Best rooftop in London.

Wonderful. Wonderful. Wonderful. What a gem of a place. All staff were so accommodating- we arrived early as we ended up coming in on an earlier train. Not a problem. Shown straight to a table with smile. The food was delicious and the fish was expertly cooked. But the absolute jewel was our waitress Noa. She made us feel so welcome, made us laugh and just looked after us superbly. Thank you for such a wonderful evening.

Super accueuil de Wissam lorsque nous avons ete sur le rooftop ! Les drinks, l'ambiance et le personnel est au top :)

Special thanks to Annie for amazing 5 star service.

I have been to boundary a lot now due to the terrace on a sunny day. Unfortunately I won’t again. It’s gone so downhill with the food and service was extremely slow in the afternoon and staff super rude. When I came in I had the coldest welcome from the ladies downstairs looking me up and down and super unfriendly. They asked if I had a booking when you cannot book the terrace for drinks and basically waved me to the lifts like I was unwanted. I could see them acting this way to others too. Waited 20 minutes for my first drink and it was wrong then wrong again but I just drank it as it was so slow. Only a glass of champagne. Service staff was better in the evening but ladies were so rude and obnoxious I wouldn’t go again. It’s now a severely Hipster/ try hard place which isn’t cool anymore.