COVENT GARDEN HOTEL, FIRMDALE HOTELS
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2024
Recommended
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2024
Located in the heart of one of London's most vibrant neighborhoods, this beautiful hotel features a glamorous design by star designer Kit Kemp, where refinement and modernity are beautifully combined. The 58 rooms perfectly capture the English style with a contemporary and fun touch. You feel pampered by the attentive staff. The Brasserie Max, which serves international cuisine, is ideal for a bite to eat at any time of day.
Did you know? This review was written by our professional authors.
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Members' reviews on COVENT GARDEN HOTEL, FIRMDALE HOTELS
4.4/5
17 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in march 2024
Great hotel with character but also luxurious.
Visited in march 2024
Very poor customer service. Was trying to change my reservation in April because of a personal matter but was going to be back in London for a wedding in June. They didn't even give me the option to change my reservation date. Terrible and greedy hotel policy.
Visited in march 2024
I really liked this hotel, very friendly and nice service, the location is amazing everything is close, so I rarely used taxi, I just walked around, the rooms is also very nice, they bring a very peaceful atmosphere
Visited in january 2024
Excellent festive afternoon tea. Service was wonderful. Thank you
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A huge fan of Kit Kemps design style.
Nothing disappoints!
We were here many years ago for Afternoon Tea.
And decided to return. 4 of us. The greeting at the door was good. Hostess Martha was friendly.
Waitress Brenda tried her best.
Tea arrived.
Two tiered tower of food arrived. Looked and tasted delicious.
We sat and chatted from 2 pm till 4.30.
I just wanted to point out that staff could be more proactive. Replenish the sandwiches before being asked.
We had two tiers… they only brought back one plate of sandwiches. Be generous… cost of sandwich is low.
Compared to a good review by a customer! Waiter left the other tier empty as they had removed the plate. Looks odd.
We had to ask for hot water refill.
These are details that matter. Small as they may be. This group of hotels are highly regarded for their unique style and elegance.
It’s a pity if tiny bits here and there shave portions off that reputation.