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Opinions CITIZENM LONDON VICTORIA STATION London
Members' reviews on CITIZENM LONDON VICTORIA STATION
4.4/5
18 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
CITIZENM LONDON VICTORIA STATION
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Location is beyond convenient. Breakfast spread is great and they have very good coffee. Good experience.
One word. Wow. These guys went so far above and beyond to make my stay the best it could be. When I got there, there was a card waiting for me in my room and a smile on everyone’s faces (except of course for some grumpy old guests who looked like they hated their lives but that it had nothing to do with their stay at CitizenM).
A MASSIVE thanks to Viola, Muhammad, Menaka, and especially Ali G - who literally made me a cake for my birthday from scratch for no reason. I felt like these people welcomed me with open arms and were genuinely happy to have me stay with them. This is the definition of hospitality. Five. Stars.
The rooms are small but there is enough space for an overnight stay. Shame there are no tea and coffee making facilities in the room though. The room was very clean and tidy on first impressions but on closer examination there was a considerable amount of dust on top of the lampshade above the bed.
The bed was very large and comfortable. Although only being able to get out of one side can be annoying in the middle of the night.
All the rooms lights, TV and blinds can be controlled by the in-room iPad. The lights can be dimmed and different colours selected which was pretty cool. There’s also a mini fridge and a safe.
The only thing that ruined our night was the banging and thudding. We were on floor 6 and well in to the night we could hear people above walking around. It sounded like a family of elephants. Really frustrating when you want to sleep. I’m guessing the sound proofing between rooms isn’t that great.
Breakfast was good with just the right amount of choice of hot and cold.
Coffee was good and you could fill up your water bottle with free filtered water.
The rooms are cozy and perfectly appointed. The staff is very helpful and ready to assist 24 hours a day. The food was perfect and get the breakfast for a small extra fee. The coffee was amazing as well. I recommend the cappuccino or the cortado. Black coffee is great as well. They also have water to take to your rooms for cool drinks. Sparkling or still.
Nearby theaters offer a fun opportunity to see all your favorite broadway shows at a discounted price. We saw Wicked and it was exceptional!
If you can stay at CitizenM at Victoria, we highly recommend it!
Very poor customer support via app and web. (And i paid for the plus membership) They charged my credit card without providing confirmation or receipt and due to currency conversion I had no idea whether it was the amount that was quoted because I never had a receipt. No chat specialist would help despite reaching out more a couple times a day for 5 days before i gave up and had a credit chargeback.
Ive stayed in other citizenm hotels before. It was always a nice experience, but that was booked through my work or through expedia. I dont trust their tech at all. So i dont recommend booking through their site and dealing with their support staff.
Otherwise I would have given it 5 stars