MONTAGU PLACE HOTEL
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Hotel located just a short walk from the Tussauds Museum in the heart of London offering Thai cuisine based on fresh produce.
We love this beautiful hotel, whose facilities border on luxury, while maintaining a very personal service. Located just a stone's throw from Madame Tussauds, in the heart of London, the hotel has three categories of rooms, with varying degrees of options and space. The rooms are decorated in a sober style, with three dominant colours: chocolate, beige and caramel. Breakfast is not included in the price of the room, but do not hesitate to take it, it is prepared with fresh products, a real delight. A bar is also located in the hotel.
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Members' reviews on MONTAGU PLACE HOTEL
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Why 2 stars: when we arrived we encountered an issue with the bed. The bed base was missing a wheel, making its left side unstable and uncomfortable.
When we asked the employees of the hotel to give us a solution, we were told that they will fix the problem once we are gone and gave us a pile of magazine for us to "fix". No apologies or real solution, for 300€ a night we found it particularly disappointing.
Furthermore there were more broken items in the bedroom: a light not fixed to the wall showing cables that may become an electrical hazard, a shower knob falling off when used.
The main asset of the hotel is its location (close to baker street).
Our experience was, as said before, disappointing and from our experience we do not recommend that place
No one helped us with our luggage, neither during check in or out.
The room was so tight and there was no elevator. The napkin is so limited and the cleaning products were so small it won’t work for one use only!
I’m wondering how this hotel is a 4 star hotel.