Opinions SAINT PANCRAS RENAISSANCE London

They really could not have done more for us. A birthday stay in the Grand Junior Suite on the Chambers side, always recommend staying in the Chambers as it is the main old building and the rooms are nicer. A birthday platter, fresh fruit bowl, a bed full of balloons, my mother was so surprised by their kind gesture.

We had a great time exploring the vast halls and famous staircases, having a drink in the chambers bar. Everywhere was quiet and comfortable.

★WiFiはどこだ？
★Where is WiFi?
【日本語＆English】

立地は抜群。パリへも1駅です。部屋はこじんまりしていますが、歴史的建造物なので良いと思いました。ただ、WiFiは繋がらなかったので、持参したポータブルWiFiを使いました。
The location is excellent.It is also one station to Paris."The room was small, but I thought it was good because it was a historic building."However, the WiFi was not connected, so I used the portable WiFi I brought with me.

Awful experience
- The wifi does not work. Not acceptable for a hotel room at that price (420 pounds) when you are on a business trip.
- The television does not work
- The staff is completely impersonnel. The clients are not human beings but credit cards

I stayed 4 nights for business in April and wondered many a time how this hotel managed to get a 5 star classification.

To start with pros, the room was great: It was spacious and clean, and very quiet at night so I had good nights' sleep (I specifically asked for a quiet room). And it's conveniently located next to King's cross.

The service and maintenance was very lacking, however.

I got there after a long sleepless 10+ hr flight at 1:30 PM, and they turned me away to come back at 3 PM. Which is understandable given the policy, but most other hotels would have let you check in. The kick was, when I came back at 3, they had me wait for another ~40 min because the room wasn't ready. It sucked even more because there wasn't much room to wait comfortably at the lobby because 99% of the space was occupied by restaurants. There was literally 1 really uncomfortable sofa to sit in, if you're not a restaurant guest. The female staff who was supposed to check me in mysteriously disappeared after I was waiting for ~20 min, but the staff who took over was very courteous.

The housekeeping wasn't thorough. They didn't do a good job cleaning the bathtub and somehow decided to skip the complimentary biscuits for the last 2 days.

When I asked for a yoga mat, the room service rudely answered "Ooh, I don't think we have any available in the building'. When I asked whether they can check, they said they'd check and deliver it to me if there was any. To a surprise to no one, no yoga mat was ever delivered to my room.

The TV was non-operational for the half of the stay because of wi-fi issues, and the staff wasn't apologetic about it either.

The lifts and the lobby corridor smelt like rubbish bins, and there are no separate lifts for contractors or staff.

Overall, the room and the location was great, but there are many better 5 star hotels in London than this.

We had a fantastic stay at The St. Pancras Renaissance Hotel. This historical building is stunning, and the service we received from Renato was first class. Highly recommend Staying here if you are in London, We will hopefully be back soon…

Went for a Dine & Unwind at their spa and restaurant with my Girlfriend. The staff at spa reception were hopeless(weren’t even expecting us following our booking), the spa itself has a tepid pool and a single busy steam room, saunas are not mixed so it was an incredibly limited experience. They tried to present us with a set menu (either fish or chicken). The whole evening was totally forgettable for £200. Just dine out somewhere nice or splash cash on a nice spa. This was worst of both worlds.

The St. Pancras Renaissance Hotel in London is not just known for its luxurious accommodation and stunning Victorian architecture but also for its cinematic fame, notably appearing in the Harry Potter film series. This iconic hotel, adjacent to St. Pancras Station, provided a magical backdrop, particularly in "Harry Potter and the Chamber of Secrets," where the enchanting exterior and its platforms were used to depict scenes involving the Hogwarts Express. The hotel's striking facade and historical significance make it a point of interest not only for guests but also for Harry Potter fans looking to capture a piece of the magic.

Great service! Our outlets for charging did not work and they kindly switched our rooms no trouble! The food was great and the service very good! It is in great proximity to the St. Pancras Train Station which was very convenient! Highly recommend if you need a place to crash before exploring London!

The moment you enter the St. Pancras Renaissance Hotel, you're transported to an era of Victorian grandeur. The Gothic Revival architecture is simply breathtaking, from the grand staircase to the soaring ceilings. Our room was impeccably appointed, blending historical charm with modern luxuries. The staff went above and beyond, making us feel like royalty. Whether you're sipping tea in the lounge or enjoying a delicious meal at one of the restaurants, St. Pancras is an unforgettable London experience.

It seems the hotel may not fully grasp the extent of inconvenience caused by the lack of WiFi to someone visiting London on business for a week. The experience was profoundly unsatisfactory, and the nonchalant response from the staff was astonishing. Moreover, the maintenance of the hotel, excluding the lobby, restaurants, and public areas, particularly the rooms and corridors, left much to be desired.

Upon my arrival on Monday, an unsightly wall greeted everyone staying on the 3rd floor right off the elevator, an issue that remained unaddressed until I mentioned it to the front desk on Thursday; it is still unaddressed.

EVERYONE was displeased with this experience and the entire experience still has me baffled. It should have been communicated when we arrived since it was a knows issues, but it was not as I assume management would rather have $18,245.68 for my party's 38 nights on the books vs. having satisfied customers which are left scarred from this Marriott experience.

It's bewildering that at one of Marriott's top-tier properties, the staff fails to report such issues that one would expect at a lesser establishment, like a Holiday Inn in Hackney. This experience has been exceedingly displeasing, to the point where I am writing this review.

Very nice staff and very good hotel. I loved the spa!

Had a light snack of creamy cashew humus. Who would have thought how nice cashew humus could taste!!!
Absolutely gorgeous and our waitress was lovely.
Always a pleasant experience at St Pancreas. Takes you back to days long ago. For a calm, stress free, peaceful location, great food, ambience, history and atmosphere, capturing a time gone by.....you can't beat it.

After several disappointing Marriott experiences in a row this amazing hotel reminded me why I’m loyal to Bonvoy. The staff were so friendly and the lobby is gorgeous. We don’t pay for suites when travelling Europe since we spend such little time in the room so this was the largest bed, bathroom, and hotel room we ever stayed in in Europe. The bathroom and shower were amazing. My wife loved the sparkling water dispenser in the hallway outside our room.

Public space and restaurants in this hotel are very good. The staff is exceptional as is the location in proximity to King's Cross and surrounding neighborhood. Sleeping rooms are very worn and dated, moderately clean but could use some updating.

The service staff are great, all of them have been really gracious and kind, especially those at the front desk and Booking Office.

However, the infrastructure is extremely poor. I got stuck in the lift during my stay, and i was stuck for more than an hour. There was no emergency contact in the lift and i was stuck alone. The lift had a bell for emergencies, and i pressed it so that it rang for quite some time. No one came to help though. No one came through the telecom as well. Perhaps it would be useful to put an emergency contact to the front desk in the lift if they dont intend for the bell to be used. In the end, another hotel guest heard the ring and went to contact a hotel staff. Nevertheless, it took some time to find servicemen. While the servicemen were working on the lift to get it open, there was no update whatsoever, it was extremely anxiety inducing. Also, the lift jerked and dropped a little before it could get open. There was no warning, which was even more distressing.

I really wanted to like my stay here. Honestly, the building is beautiful and the staff are great. Even down to the cleaning staff, they were so so nice. But i guess their good service cant make up for the shortfall of how poorly maintained the place is.

Update: the staff told me that a manager would get back to me about this incident. I waited another 3 hrs and there was nothing. Then i headed down and the manager had just arrived. The manager (his name was Manuel) was really unempathetic. He said he had just arrived and the lift is working fine with no complaints from other guests. It was really unpleasant to have such a traumatic experience dismissed like that. There was no attempt on his end to understand what happened or how it felt. I’ve seen other reviews saying the service was bad, i guess i understand why now.

Stunning hotel & wonderful staff. Definitely one of the most spectacular hotels in London.

Went for breakfast and it was very good. Had a omelette and coffee

We stayed here for a quick weekend trip from Paris. This is an iconic hotel located right in St Pancras station. The interior architecture of this hotel is amazing. As Platinum Elite Bonvoy members we had access to the Chambers Club which was a nice perk. They had afternoon tea and in the evening very substantial food as well as breakfast. Complimentary wine, alcohol and beer after 5. The location is very convenient with easy access to the kings cross station. Highly recommended!

Excellente situation dans la gare.
Hôtel de classe pour son lobby et ses bars.
Les chambres sont standard et un peu viellottes.
Le prix est excessif pour la qualité

Perfect hotel for business in the area and for an early morning Eurostar departure. Rooms are outstanding. Cozy bar and great restaurant. Sits right in the center of one of the best public transport hubs in London, so it's easy to get anywhere from the hotel.

DON'T STAY HERE! My family and I were treated like garbage at St. Pancras Renaissance and I stayed here more than 3 times in 6 months! I spent at every area in this hotel. But if you're not their kind of "people" .... expect to be ignored, rude and condescending behavior. I have correspondence from the hotel to prove it.

I wanted to write a thorough review but became angry every time I sat down to write it. But I want this to be helpful so I'll just keep it to a few points.

I am a loyalty program Marriott traveler and I travel at the top level. This is important because:

- Hotel is run down and they don't care
- AC erupted in our room, water coming down
- They do not treat with respect or manners unless you “look” a certain way
- Anyone can enter hotel as it’s connected to the trains, makes it dangerous
- Food seems to be less than fresh (rumors is that they reuse breakfast items on their buffet that they sell the day before)
- Terrible food with poor cuts of meat
- I spent money on all levels at this hotel but they continue to put airs
- I have talked to Marriott and the hotel on deaf ears

I have a lot of email correspondence to back up what I'm staying. I offered to talk to them while in London about problems but they refused.

Camel that broke the straws back was when I asked for a cab. Blond security personnel in front of the hotel (name is Gosha) snapped at me (contemplating uploading her picture) When I went inside to complain, she had a male security guard tail us. Unbelievable!

Spend money at a hotel that appreciates your hard earned money. Worst experience ever.

J'ai adoré l'emplacement, la vue, la chambre. ???? Petit bémol le bruit de la rue le soir et les ascenseurs, 2 sur 4 en fonctionnement, c'est trop juste. ????‍????

I'm a Marriott Bonvoy member. Approaching midnight several weeks ago I was caught at St Pancras Station with no tube available to London Heathrow from which my flight was scheduled to leave early the following morning. I showed the front desk clerk my Bonvoy card & my US Passport. I also offered other forms of ID and asked if I might be permitted to purchase coffee as I waited for the metro to begin in the morning. I was wearing a business suit and was super-polite. He matter of factly offered me accommodation for the walk up rate of something over 300 pounds and said that, after paying it, I would still be welcome to sit up all night in the lobby. Whether he was being sarcastic or simply obtuse I have no idea.

I left And sat all night At the st. pancreas International Station. With the door of the station open in february, it was Very cold, a bit dangerous and generally quite unpleasant. Still, I was able to catch the subway in the morning and my flight home to the United states.

No. I wasn't about to spend 60+ pounds per hour for accommodation. And no, the front desk clerk was not required to let me sit for a few hours in the lobby. But then, I'm permitted to give the hotel a two-star review. In my opinion, they earned it. Anyone could have been caught in that situation.

In any case, let me at least thank the hotel for getting me that much closer to 500 reviews. But here's a Question: am I being sarcastic or obtuse?

Located in the heart of London, the Saint Pancras Renaissance Hotel is a breathtaking blend of Victorian elegance and modern luxury. Housed within the iconic St. Pancras station, this historic hotel offers an unparalleled experience for travelers seeking both comfort and style.

From the moment you step into the grand lobby, you are enveloped in the opulence of a bygone era. The soaring ceilings, intricate details, and impeccable furnishings evoke a sense of grandeur that is truly awe-inspiring. The hotel seamlessly combines its rich heritage with contemporary amenities, ensuring a stay that is both indulgent and comfortable.

The rooms at the Saint Pancras Renaissance are a sanctuary of luxury, featuring plush bedding, elegant decor, and state-of-the-art technology. Whether you choose a room overlooking the bustling station or a suite with panoramic views of London's skyline, you are guaranteed a restful and rejuvenating stay.

One of the highlights of the hotel is its dining options. From the elegant Gilbert Scott Restaurant, serving modern British cuisine in a stunning setting, to the charming Booking Office Bar & Restaurant, housed in the original ticket hall of the station, guests can indulge in a culinary journey that celebrates the best of British gastronomy.

The Saint Pancras Renaissance also boasts an array of amenities, including a fitness center, spa, and concierge services, ensuring that every need is met with the utmost care and attention to detail.

Chambre vraiment petite pour deux.
Personnel agréable.
Chambres mal isolées on entend les portes qui claquent donc oubliez la grasse mat.
Petit déjeuner génial.