Opinions BRISTOL Sorrente - Sorrento

I was on a trip to Amalfi cost with my mum. We have chosen hotel Britania because we thought it is good place to stay for all our trip plans. And it was the best! First, when we booked the hotel, they sent us mail to welcome us and they sent us all ways how to reach to the hotel, from airport, train station and city center. They were opened for all of our questions and recommended us the best ways for all our trip plans even before we came. So they were unexpectedly polite. The hotel is placed on the main road to Amalfi cost on one side and to center of Sorrento and road to Napoli on the other. The bus stop of SITA bus and EAV bus is in front of the hotel, so it has great conneciton. If you want to travel around it is very practical. Hotel is 15 minutes away from the city center walking and 5 minutes by EAV bus, so you can get fast to train station for Napoli or Pompei, or to Marina Piccola for Napoli or Capri. This hotel has beautiful view on the sea. You can also see Vesuvius and Napoli across the sea when the weather is nice. On the other side the view shows you the typical italian lemon garden. The room is very nice and clean, so was the bathroom. Breakfast was very nice, typical continental, with cereals, james, nutela, homemade lemon jame, fruit, fruit salat, eggs, ham, cheese, bacon, tomato and cucumber salat, bread and pastries. Big surprise was that they made coffee at real espresso machine! Stuff at dining room was so nice and polite. Even we only slept and had breakfast at the hotel, we felt as we are at home. The receptionists make domestic atmosphere. They are very, very, very nice, polite and kind. Every time we met they asked us how was our day, when we were planning to go and they gave us the best advices how to get there where we planed. They recommend us restaurant in Sorrento named Zi' Ntonio where we eat the best risotto ever! It turned out that restaurant has dozen Michelin star recommendations, but it is affordable. If you stay in this hotel don't miss to walk to the centre of Sorrento. You'll join the view on cliffs, parks, tiny streets, beautiful churches and small of blossom oranges. If you want to stay in Sorrento and fill welcomed and like home, hotel Britania is the best place for you!

Turisticko putovanje po Juznoj Italiji. Izmedu ostalog poseta Sorentu. Dve noci u hotelu Britanija. Caroban pogled, vrlo lepe sobe sa terasom. Osoblje ljubazno. Hotel je u brdu. More gledas sa terase.

Hotel molto carino situato a Sorrento con vista spettacolare sul mare. Camera pulite. Servizio Eccellente. Posizione a 15 min a piedi dal centro di Sorrento. Ottimo per spostarsi in macchina lungo la Costiera Amalfitana. I titolari e il personale molto cordiali e disponibili. Colazione abbondante. Ci siamo trovati molto bene e torneremo sicuramente. Prezzo economico.

L'albergo necessita di più manutenzione. Accoglienza perfetta, si sono messi a disposizione, molto professionali...il personale impiegato per la prima colazione davvero accogliente, attento ed efficiente. Inoltre la prima colazione è meglio di tanti alberghi a 4 stelle dove sono stata! Il centro di Sorrento si raggiunge in 10 minuti. Posto auto e posto moto...moto di cui si sono davvero presi cura e per questo ancora ringraziamo.

Vista al mar y ubicación perfecta. Limpieza excelente.

La amabilidad de toda la gente de recepción es para destacar. La habitación estaba perfecta ( limpia, aire acondicionado y un mini patio). la ubicación del hotel al centro es de 10/15 minutos caminando con leve inclinación, para mi no fue un impedimento pero es tener en cuenta. (hay transporte publico que pasa por la puerta) la caminata tiene muy linda vista. Lo único a mejorar seria el desayuno, el café no estaba bueno para nada. y las toallas no eran toallas eran como una tela. Solo eso, el resto impecable. Lo recomiendo ampliamente .

Loved our stay at Britannia! The staff here were so great. Gianmarco and Stefano were extremely helpful and gave us advice on attractions and how to get where we needed to go. The rooms are pretty simple, but this hotel is cheaper than many in the area so that was expected. Everything was clean, and free breakfast every morning was a nice bonus. Highly recommend if you're alright with staying a little ways out of the main town.

We had a 7 day stay in Sorrento and it was amazing. Whilst the comments about the rooms being basic are correct there isnt actually anything wrong, its just, well, basic and no room facilities like tea/coffee etc.
however, overall it was really good and the staff are absolutely amazing and so so helpful, beyond any expectations which is great.
Wouldnt recommend the restaurant just UP the road, was a bit bland and unspecial considering what is in the town just 15 mins walk away, the hotel did recommend but we felt it a total let down.
Make sure to visit the Regina Biaggio beach, busy but special and tour that area, there is more to see and a snack bar up above.
Overall a really great place, just a bit basic.
The location is perfect however traffic at the front is non stop mopeds and loud bikes, close the doors and its fine.

Beautiful hotel. Fantastic location. Staffso helpful and friendly

Nous sommes restés une semaine.
Le toit, où il y a jaccuzzi, transats, est supposé être fermé à 19h.
Mais un réceptionniste du nom de Steffano a laissé une partie de ce qui semble être les jeunes du village y passer la nuit.
Cela a été UN ENFER.

Nous étions juste au-dessous. Le bâtiment est mal insonorisé. Mais venant du toit-terrasse c'est bien pire : on entendait résonner leurs pas d'éléphants alors que nous essayions de dormir, trainer les transats sans les soulever et leurs éclats de voix. A 160 € la nuit ???

Alors que je le rappelle : les clients, qui eux, paient, n'ont pas le droit d'y aller après 19h. Je suis descendu 3 fois, et une 4e mon épouse est descendue en pleurs. A 3h du matin, sous notre pression, ce Steffano nous a proposé une autre chambre plus bas, pour terminer la nuit.

Si vous le voyez le soir, et surtout si des jeunes arrivent, commencez à vous poser des questions.
Je suis encore très en colère car AUCUN EFFORT FINANCIER n'a été fait.

Cette attitude ternit beaucoup l'image de l'hôtel, car le petit déjeuner est très bien, le personnel (hors Steffano) est autrement aimable, donne des conseils, les chambres sont propres, c'est assez calme, mais cette très mauvaise expérience et la non-compensation m'oblige à pénaliser.

My friend and I came back to hotel Britannia after 6 years and as in the first time, we had an amazing stay there!
The rooms are clean and spacious, the view is breathtaking especially from the rooftop, the location is perfect as it's only 10 minutes walk from the city center, and most importantly Stefano and the whole staff is super friendly and very helpful !
I highly recommend to stay at hotel Britannia if you want to experience the best customer service !

I stayed at hotel Britannia twice with my friend and we had the best stay ever. We loved our first stay and we came back again years later.
Stefano, the owner, and his staff are very warm, helpful, professional and ensure to have the most comfortable stay. The hotel and rooms are always clean. The rooms are spacious. The view from the room and the rooftop are breathtaking. The hotel has a nice terrasse overlooking the street and the sea. The rooftop has sunbeds, chairs, a jacuzzi and a mesmerizing view over the sea.
Always a pleasure to enjoy the Amalfi coast from Hotel Britannia.
Special thanks to Stefano and the amazing staff.

Muy buen trato de recepción por parte de Stefano, nos recomendó un restaurante al lado del hotel y fue de los mejores de nuestras vacaciones. Ristorante Verdemare.

El hotel esta algo alejado de la parte centrica pero esta comunicado con autobús.

La parte del buffet desayuno estaba muy bien, tenia gran variedad de comida y te servian café en mesa.

Dispone de una terraza en la azotea de las cuales tienen muy buenas vistas de la ciudad.

Great place! Staff is lovely and the guy at the front desk helped us figure out our transportation and everything. It’s no frills but everything is very clean and neat. I advise using the bus or a taxi to get there with all your luggage because we dumbly hiked up the hill but the views are beautiful and it’s a 15 or so minute walk to town. Would definitely recommend.

We stayed at Hotel Britannia as our first stop on our honeymoon. To start the trip, our late flight ended up being delayed but Stefano (who is awesome) helped ensure our private transfer would wait for us. That transfer ended up being 200 euro (more than we were originally told, but we were just happy to get there).

The room: We checked into our room which was decent size with a small balcony looking out to what seemed to be a lemon tree farm. There wasn't much bedding and only two pillows, although we found more blankets in the closet days into our stay, they were a bit dusty. Every time we would shower, the water smelled largely of cigarette smoke.

The location: it is quite the 15 minute walk to the center of Sorrento, as it is on a hill with only about half the walk having sidewalk. We got used to it, but I wouldn't say it's for those who have trouble walking! There was a nearby beach club that I utilized that was more private, but quite expensive.

The service/amenities: Our room would get cleaned, but the bedding wouldn't be changed so I'm not sure about that but Stefano was an incredible host and so nice and knowledgable. They also play great music on the terrace, which is cute spot to watch the sunset. The roof terrace closed early so we couldn't watch sunset there, but the jucuzzi was a nice touch just small.

The food: There is no restaurant, but they do offer a small breakfast. It wasn't anything too crazy but the minimum. We wished they had more food options nearby or a restaurant just because the walk for food or even snacks can get tiring.

Sorrento in general, you probably don't need more than a couple days in. It's small and cute and fun to explore, but you can do it all pretty quickly. We actually ended up leaving a day early to go to Naples to be closer to our flight, but also for a change of scenery.

Overall, nice experience but we probably will explore other areas next adventure!

Esperienza ottima, il persona della reception (Gianmarco) eccezionale in tutto (disponibile e super attento)… le camere molto molto semplici e anche un pô da svecchiare (bagno soprattutto).. aria condizionata efficientissima….
Lo consiglierei….

Friendly staff. Helpful. The rooms need some improvement as well the breakfast. Typical for a 3 star hotel in the area. About 1km away from old city.
Good stay but nothing memorable except the friendly staff that really helped us in every request.
That’s the reason I would go there again. A smile make your vacation better!

5 min drive by bus to Sorrento. The station is right under the hotel. Nice breakfast and view, the rooms are pretty basic

A night and a morning at this hotel were an ambivalent, eye- opening experience for me. Almost a cultural study from my perspective. I cannot recognize one google-review on this hotel because it was not fantastic at all. I think people that travel on Charter Hotels need a reality check. This hotel is a perfect case for it.

When I was a kid, I was always jealous of my friends in class, who always stayed on “charter hotels” in the south with the parents, while I stayed at home. This was my first time at one, at the age of 23, and it was an eyeopener that I did waste my time back then being jealous, and let me tell you why.

Let´s start with the staff. To be fair they were indeed very friendly and welcoming. Nothing there. But I do wonder why the staff doesn´t speak English. I would understand if it was a village in nowhere or in country with another second language that English, Spanish or French for an example, but this is Sorrento in Italy – An extremely touristed place with many English-speaking visitors. The staff behind the table does not even do themselves the favor to learn basic sentences to communicate with the guests.

The room: The room was clean, the air-condition worked perfect. It was furnished unpersonal and made to store people in a certain amount of time. It’s clearly not made to be home- alike.

The breakfast situation: It looked like the canteen at my old boarding school. Cheap blue plastic chairs at small fragile tables stacked in a big room with no paintings, plants or anything to make it comfortable to eat in. It sends the signal, that here you are eating and moving again right after. It’s not a place to smalltalk and start the day slowly. They played techno- pop music way too high at 8 o’clock in the morning. The white toast was dry and not even warmed. All the food was ordered from outside. Nothing was homemade with love. It was just stacked one by one. It was not welcoming and inviting on the table as it should be. No nutritions, no gains. Food should be an experience, not a duty. People pay 135 Euros for one night, at least the breakfast should be the good start of the day.

The problem is that people think they should be satisfied with this. They look at the other quests who are “satisfied” and then they get cultured into thinking that this is the right standard for 135 Euros, or then they content with the mistake to check in here and move to another place without saying anything, because they have already moved on with the trip. The moral here: When you have traveled across Europe, expect that the staff does an effort for it, because you can expect a certain standard for your money.

The Jaqusie was nice with a great view. It could have been nicer if a camera in the ceiling didn't stare directly at you the whole time.

All of this seems like small things and details, but it makes the overall picture look lazy and effortless.

I could not experience staying a week in these industrial surroundings, and if this is the standard of “charter Hotels,” I do not understand the hype or convenience about it.

Now you think, "Why don't you just walk away and move on", but I think it's a favor to be honest in the review – At least for the forthcoming travelers.

Stefano and Antonino are the most helpful people I've ever encountered - they really helped to make our stay more enjoyable.