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Opinions HOTEL IL FARO Sorrente - Sorrento
Members' reviews on HOTEL IL FARO
3.8/5
14 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Customer service or how they handle incidents is what I have issue with. Their ceiling tile fell and hit us during our stay, upon making the front desk aware of this, they sent the cleaner to clean up. Did not check on us or offer band-aids for the cuts we sustained. I’m not sure if we would go back even for the view.
El servicio muy seco.
It’s a long walk UP to the city Center but doable, I don’t mind walking at all. There’s shuttles that also bring you up for just over 1 euro which is always nice.
We are a group of 3 couples in our early 30s travelling together. We really hated the washrooms. The showers were incredibly small, to even get into the shower the space is quite limited, so if you are a bigger person expect to squeeze in and ur body will be touching the walls. The walls have specs of what I assume is either rust or likely mold all throughout the washroom. I was very nervous just being in the washroom. The hair dryer in our room looks like one of the old vacuum hoses from a drive in car wash, very little power, but better than nothing (I’ll add the photo). There is a better hair dryer on the 4th floor patio washroom that gets hot with more power behind it. The patio is nice, we didn’t use the pool it’s not the vibe up there lol.
Staff is whatever, they weren’t rude at all but they are not overly concerned with customer service or smiling and being welcoming, was certainly the vibe throughout a lot of places in sorrento, so it really wasn’t a bother to us. There was one nice gentlemen we saw in the hallway who was very pleasant having a conversation with us.
Breakfast was not anything special, doable but not good. Mostly pastries and a little eggs.