Opinions VILLA FRANCA Positano

We had an incredible stay. Everything about this hotel is exceptional from the location to the views and service.

My husband and I in reasonable shape made the rookie mistake of walking up to the hotel from the ferry as google said it was a 12 minute walk. No big deal right? Huge mistake as we walked over 120 meters up, over a *thousand* steps, many winding stone stair cases in 35 degree weather. (I know because my apple watch tracked this) Please, for your own heath and safety...do not do what we did.

Anyhow - we arrived, sweaty, hot, out of breath 40 minutes later and I'm thinking how embarrassing of an arrival. Our luggage had arrived long before us, via porter service from the ferry.

My embarrassment dissipated quickly as we were immediately greeted with swift care (and slight concern for our health) as Nadia the concierge gave us a private room to shower and change, followed by the best glass of water I've ever had after the intense walking. We were there before noon so our room was not ready yet. Nadia escorted us to the stunning pool area where we were able to settle in, relax and recover.

The rooms are tiny, even our upgraded room with a partial sea view. That said, it's too be expected in Positano in most hotels and we didn't plan to spend our time in the room anyway. The air conditioning worked great, room was exceptionally clean, beautiful linens, and the bathroom was stunning with it's modern yet rustic design featuring a marble bath tub.

Dinner on the terrace was stunning, and there was a singer + DJ adding to the ambiance. Wine Sommelier gave excellent recommendations.

Breakfast was way more food than should be served, this should be included but ordered 'a la carte' ideally. I couldn't believe how much they served when I was by myself, as my husband wanted to sleep in.

There is a convenient shuttle to the town and beach area which we utilized.

Lastly, Gianluca provided thoughtful help and recommendations coordinating the next part of our Italy trip, including booking us a car service.

10/10 experience, we are looking forward to visiting again one day.

Wow the worst and the more expensive hotel I ever been,I pay 2400$ for night at this place
And Wes so disappointed when I arrive,my room Wes so small I can’t even open my 2 luggage,the ac Wes broken and the hand for the balcony so if you go outside you can’t close the door what can bring so much mosquitoes to your room,the “ocean “ view Is someone roof,and the bed sheets are not clean and has cockroaches and the toilet smells like someone did his needs over there,this is not what you expect to get for this amount of money,this place is not hotel is A house with rooms and small table at the entrance,so disappointed it’s really make the end of my vacation with bed taste.
More than that were not the only one that think like that doing the time were leaving a couple that left said “I can’t believe I pay for this place “
I really not recommend going there also it’s very far from the Main Street.

Absolutely breathtaking place, the view more than beautiful, hotel is absolutely gorgeous, food is super 5 star , The view at The pool night and day is unexplainable! And unfortunately I forgot the name of the young gentleman who’s mainly running the restaurant area, he is truly give you a 5 stat service and make you feel very cared for ! He is trying his best all the time, from breakfast to dinner , no matter the time of the day , he is at his 100 percent all the time! He made our stay even more extraordinary! I think his name
was Marcello! He makes this place an extra plus !!!!!We will be back for sure . One of the most beautiful place I ever seen! Rooms very very clean, slippers, robe and the most comfortable bed ever ! I highly recommend this beautiful hotel!

Had a very nice stay here. The view was amazing. Very modern design elements. Room was a bit small, but superb location.

Piscina mozzafiato situata sul tetto dell’albergo, con una vista fantastica. Camere eleganti e confortevoli, con il balcone che si affaccia su Positano. Colazione molto ricca che su richiesta può essere portata in camera. Personale gentile e attento alle esigenze dell’ospite.

Excellent views and great attention to detail - I was very comfortable and the staff could not have been better - the location is perfect and quiet at night - the concierge was a tremendous help scheduling our visit to Capri and Ravello - very nice restaurants - schedule a stay and enjoy

Wow!!! Where do I start, we are still on cloud nine from our visit in Positano Hotel Villa Franca. It was our 10 year anniversary and I wanted to have the best trip ever! HVA exceeded our expectations!
First, with communication via email at first I was skeptical, but they responded immediately.
Helping with all the planning for our dinners, room, car service to and from the airport, shuttle service, yacht selection, and even an upgrade for our room!

They believe in serving customers to the fullest and all they want is to ensure the client is happy with a smile. Well, let's just say we smiled our entire stay for 5 days with them. They also had a DJ and live music every night, we danced away on the roof top pool deck. Best view in Positano!!!!
The food was incredible and they made us feel SPECIAL on our anniversary. They anticipate every need; I forgot my readers, and they provided me with readers so I could read the menu! I was blown away at the level of service. Although expensive place, it was well worth it.
We met the chef who came out and greeted us because we were so pleased with the cuisine. (We took a pic with him) Nice touch. We know cuisine living in Chicago and Los Angeles and they delivered! FRESH cuisine the chef takes pride in his food and we appreciate that.

The entire staff was present available for any requests and every detail was so tastefully thought out. Beautiful modern Villa which we LOVE.

Nadia, and the Operations director (DJ) :) a special shout out!! I forgot some of the names but everyone works so hard to ensure our stay was incredible and unforgettable.

Btw we made it to Naples and had the best pizza at Vincenzo Capuano by the waterfront (suggestion from Operations director)
Until the next time...
Mr and Mrs. Saunders

Prior to visiting, the concierge service was amazing and helpful with reservations, recommendations, and answering all our questions.

When we arrived, there was a bottle of champagne and grapes in the room which was a lovely welcome and nice touch.

The reason for the 3 stars is our room did not match any of the photos or descriptions in the website. The furniture was haphazard, in the way of other furniture and making it inoperable or plain in the way. I was not able to make it to the balcony without scraping my leg on the desk’s edges.

Our room was in the second building and down the stairs across from the cleaning closet where a cart or staff were always in the hallway. I understand they need to do their jobs, it was just unfortunate being a narrow hallway.

The cleaners came into our room every day, however some minor details really added up to make the experience lack. The first night the turn down service treat was an empty box on one side, making it feel like the previous occupants old box that they just put back. My pile of clothing were always thrown on top of my suitcase - even the wet shorts that were set to dry elsewhere and dirty items that were purposely discarded elsewhere in the room. Slippers and flip flops were available but no robes…

Breakfast was plentiful and included with the room however the service was just ok; with us having to ask to have our order taken several mornings.

Valet was 60 euros a night which we were happy to pay however the first time we asked for our car, the front desk told us we had to walk to a garage to retrieve it.

For the price tag and 5 star hotel accommodations, I expected just that and was let down. My recommendation to future guests is to ask questions and to see photos of your room.

Amazing experience, the staff went above and beyond, and made my experience amazing.

The entire staff needs a raise with the amount of work, and effort they put into caring for their clients.

Love that they have shuttles to take you to and from the center, the guys were amazing and very attentive.

Horrible service and the staff has a very indifferent attitude .

Cute hotel but This was not a 5 stars experience. The staff was sweet but our room was below the pool area and every night we were bother by the loud music and also the noise of furnitures being re arranged for the next morning. It usually stops around midnight so if you want to rest that is not the best place to go.

It’s 2023 and I think it’s time to think about sustainability. I found the breakfast system really not efficient because they’d just serve you a bunch of food you didn’t ask for without asking you anything. Such a waste of food.

I can’t say much about the decor because everyone has different taste and at least they followed their theme but I found it vulgar.

The shuttle service is good but one day the driver didn’t stop because « he didn’t see us ».

Anyway it was good but not great so I don’t recommend it because I think it’s a bit pricy for what you get.

Always great stay. The hotel gets better every year!

מלון נהדר !!! ארוחת בוקר נפלאה, בריכה על הגג עם נוף לים ולהרים, השירות של צוות המלון יוצא מהכלל, יש ירידה מהמלון לחוף הים, יש שירות הסעות מהמלון לעיר.
מלון יוקרתי ומומלץ !!!

Our stay at Villa Franca was disappointing to say the least, doesn’t resemble 5 stars hotels at all. Employees at the reception aren’t welcoming, very rude and disrespectful. nothing at the hotel was “luxury”.

One of the worst experiences ever! I don’t recommend staying there at all! the staff in the reception we’re very rude and not welcoming even not helpful! when we needed a golf car at the middle of the night to pick us up they didn’t send anyone!!! Also the room service is horrible nothing is available !

Ottimo , ristorante LiGalli super grande qualità ottimo servizio menù stellare